Community Driven Professional Development

Participating in this month’s theme, I’ve spent a little while reflecting on professional development at my place of work. The more time I spent thinking about it, the more I realized it’s nearly entirely community driven.

It’s an official role in the library. We have an entire committee focused on staff development. I’ve served on it almost all of my seven years here, and have chaired it twice. The membership tends to rotate and the committee will survey the staff every other year or so to find out what people are interested in, schedule the sessions and arrange speakers, and publicize upcoming events. About once every two years this committee organizes a field trip to another local library to find out what they’re doing, see other facilities, and share what we’re doing.

More recently, the librarians at my library have transitioned to faculty status. With this change came more structure and we formed a mentoring committee. This committee pairs up individuals for mentors, but also plans panels around issues people are interested in. Last year several folks were interested in writing. This year people wanted to know more about how to get on professional committees. The mentoring committee creates a panel from folks on staff (we’re a staff of 52, so there’s a good pool to choose from), and the panel talks about their experience and fields questions.

There are also a lot of smaller initiatives that sometimes become part of one of these official groups. For example, a few years ago several people on staff were interested in creating a structure to encourage reading literature in the field. They formed a journal reading group which has successful grown into a regular program scheduled and marketed by the staff development committee. Each month a participant volunteers to pick next month’s article, and it is pushed out to the entire staff in case new people want to attend the next session.

My Teaching Teaching program grew out of this as well. People were interested in learning more about how to teach, and as the Instructional Design Librarian I designed two semester long programs to meet that need.

Similarly, our Emerging Technology Talks series arose in a similar way. Some staff members said they didn’t have time to keep up with everything, so we started holding monthly sessions discussing the things that those of us who did keep up with everything had come across. This, again, became popular enough to become part of the official list of sessions through the staff development committee.

Finally, there are a lot of one-off sessions created by staff members and shared to the entire library. If someone is giving a conference presentation and wants to do a run-through, that often becomes an internal session. If someone finds a webinar (for example, from Blended Librarian) that looks useful and interesting, we’ll book a room to show it so that more people can attend. In fact, if anyone finds anything that might be useful to share, they’re welcome to put it on through the staff development committee.

The exciting thing about this is that people really do have a choice about coming and are really invested and interested if they’re in the room since they made the choice. People know if there’s something they want to learn, they can request it. People know if they have something interesting to share, they can share it. All of this creates a culture in which people are invested and interested and has created a strong professional development program. In fact, the most frequent complaint I hear about our professional development culture is that people don’t have time to attend everything they’d like to attend. And that… it’s an entire post unto itself.

How do you do professional development at your library?

Image Credits:

Krug and Pullman by Robert Scales

Lauren Pressley is the Instructional Design Librarian at Wake Forest University. She also blogs at Lauren’s Library Blog and spends a fair amount of time on Twitter, too.

Lauren Pressley

Lauren Pressley is the Instructional Design Librarian at Wake Forest University. In this role she works with librarians and faculty to improve the design of their teaching and to share information about integrating appropriate educational technology. She also works with emerging technologies. Lauren’s passion is helping people learn about the changing information landscape and think about what that means for them as consumers and producers of information. Recently Lauren published So You Want To Be a Librarian and Wikis for Libraries. She was an ALA Emerging Leader in 2008 and was a recognized as a Library Journal Mover & Shaker in 2009. She frequently writes and presents on education, instruction, technology, and the future of libraries. Lauren also blogs at ALA Learning, tweets as @laurenpressley, and can be reached at lauren@laurenpressley.com.

Website - Twitter - More Posts

Staff Development on a Budget

Here in Georgia Public Librarians are required to have and renew our license each year and this requires we submit a number of continuing education credits. For my post on staff development I thought I’d share some of the free, no travel required, ways we get our continuing education credits.

WebJunction - Every month WebJunction hosts free online webinars on a wide variety of topics from Dealing with Difficult Patrons to Digital Preservation. Sessions are taught by WebJuction staff or other library community members including our own Maurice Coleman. You can see upcoming webinars on the events calendar or subscribe to the RSS feed. An added bonus all sessions are archived for free (no password needed!) with a recording of the sessions and all relevant links for review later or in case you missed one.

InfoPeopleAnother great resource for regular online webinars. InfoPeople provide free online webinars on a variet of topics.  You can register for upcoming events and browse their archives without a password. The archives are a treasure trove of resources and all their handouts are Creative Commons licensed.

ADA Online – A great resources for information related to libraries and the American’s with Disabilities Act.  ADA Online offers the Accessible Technology On-line Webinar series for free.

SirsiDynix Institute – Sirsi occasionally offers free online presentations with an online archive of past presentations for easy access.

OCLC & Library Journal Symposiums – sometimes there is a fee associated with these sometimes they are free.  The next one The Ethics of Innovation: Navigating Privacy, Policy and Service Issues is free.

Your Local State Library Organization – in my case GPLS and GLA team up once a month to offer free online Webinars, chances your state organization does too.  Remember many webinars don’t restrict attendees so you might be able to sign up for webinars offered by other states.

I KNOW I missed something, where do you get your professional development?

New Features of ALA Learning

Beginning this month you’ll notice some small changes to the ALA Learning Blog and other communication tools. To engage our members in more conversations we are introducing monthly themes. You will see posts on the blog, content on the wiki, emails on the discussion forum, posts in ALA Connect, Facebook, Twitter, etc. that all relate to one theme.

November’s theme is how is training/staff development done at your library. You’ll hear about how training happens at libraries across the country from our contributing authors and you’ll be prompted to contribute your own stories and ideas.

Additionally, if you are a member of the LearnRT email discussion list, you will begin receiving ALA Learning blog posts via email though the email list.

We hope that this new format provides ways for us to share more material and have more conversations among our membership. Feel free to send your comments or thoughts to me at webmaster@alalearning.org.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

Website - Twitter - Facebook - More Posts

5 Library Sources for Quick Computer Training

It’s hard to find good online technology tutorials, especially those for quick and basic computer skills. Harder still to find some that meet our high expectations as information professionals. So why not turn to the library world itself?

Below is a collection of my top 5 favorite sites for these quick computer training materials. These could be webinars, class handouts, tutorials, screencasts, you name it. What’s important is the content. It’s content I’m comfortable pointing a customer or a fellow staff member to if some core computer fundamental skills need improving. Weirdly, two institutions get two mentions apiece — but that’s because what they have is awesome.  Browse through what they have, and you might be surprised to find there’s something there for you too!

  1. Infopeople Archived Webinars (all past Infopeople webinars, often with PPTs or other handouts linked too; on topics other than technology too)
  2. Infopeople Training Materials from Past Workshops (from 8 hour live classes and 4 week online classes each class includes numerous how-tos, readings, bibliographies, exercises, tutorials, cheat sheets, and more; on topics other than technology too)
  3. Akron Summit County Public Library Computer Training Class Handouts (great list, copious detail)
  4. Akron Summit County Public Library Computer Training Tutorials List (equally good list but the materials are in tutorial format)
  5. Milwaukee Public Library Computer Class Curriculum (an extremely detailed list of basic and more intermediate computer skills, with printable handouts on how to do just about everything customers ask you how to do)

In Praise of the Free Webinar

Though sometimes derided, many of us have been involved, one way or another, in a webinar.  Or, more correctly,  a WEBinar™. The term is a neologism of web + seminar, they are a live online educational presentation during which attendees can submit questions and comments, as opposed to a “webcast” which doesn’t offer chat or polls. Sessions are usually archived and registrants may view a recording of the event at another time.  Whether we are presenting, producing or attending this professional, educational environment has given rise to a powerful collaborative, knowledge-sharing resource.

As someone in charge of pushing learning opportunities to library staff, half of which are in one building and the other in 11 all over the county, I’ve almost always got a huge variety of quality topics to offer. With all my other duties, I manage to write about one new class a month. In these budgetary times, what a slim professional development calendar that would be without all these free webinars!

I’ve created a Google Reader Bundle that helps me keep up with the offerings from individual providers that have RSS feeds. I also subscribe to Brad Ward’s Library Webinars blog and Stephanie Zimmerman’s Library-Related Training Opportunities Google Calendar for the ones that don’t catch in my feed reader.  I register, and add them to the Intranet calendar, complete with signups and reminders for staff to attend. I show them in my conference room / office, but also remind them that they may be viewable remotely or in an archive.

With each major update to the training calender I’ll blog the listings and send a mass email to staff. Whether they come into my office or view remotely, they’ve now got access to some of the brightest minds and the latest trends in Librarianship and beyond. I’m often asked to replay sessions when a topic becomes locally important, that’s Just-in-Time learning…when training is needed the most.

I’ve pasted below the upcoming webinars I’ll be showing in my office or encouraging staff to view at their offices or branches. Huge thanks to the sponsors, producers and presenters for providing topical and relevant content for library staff every where!

9/21/10 The Scoop on Series Nonfiction: What’s New for Fall 1:00pm – 2:00pm CST Booklist Webinar: Series nonfiction publishers are offering more titles than ever this fall, and as they continue to expand into digital formats and approach the curriculum in new ways, it’s more challenging than ever to keep up. In this hourlong webinar moderated by Booklist Books for Youth associate editor Dan Kraus, we’ll hear from five of the top publishers in this booming field: Heinemann-Raintree; Gale/Cengage Learning; Weigl Publishers, Inc.; Black Rabbit Books; and Lerner Publishing Group. Besides presenting their biggest fall titles and initiatives, they’ll also give attendees up-to-date information on the latest trends.

9/21/10 Scholarly Research and Source Validation in the Age of Google 2:00pm – 3:00pm CST Library Journal Webcast: Librarians, scholars, and publishers alike are asking questions about how to manage the increasing amount of unverified content (both good and bad) that is now easily available through our computers. We are all drowning in it. The situation poses a particularly challenging problem in the educational arena, where students and scholars need reliable sources of information. Whether today’s researchers are doing initial research for a book, working on a doctoral dissertation, or an undergraduate term paper, it’s harder and harder to know what sources to consult. Register now to hear our esteemed panel, moderated by Library Journal’s Cheryl LaGuardia discuss this crisis of validation in the Google age, and the new roles that Libraries, Publishers and Scholars play in the culture of information overload.

9/22/10 Strategies for Implementing and Optimizing Self-Service: Librarians Share Their Success 1:00pm – 2:00pm CST Library Journal Webinar: Join representatives from three leading libraries who have cost-effectively and successfully implemented self-service in this information-rich roundtable webinar. In today’s tough economy, many libraries rely on self-service to offset significant increases in circulation, severe budget cuts, and staff reductions. Are you prepared to effectively implement self-service in your library? Are you confident that you are realizing maximum value from your self-service investment?

9/22/10 Shine a Light on your Digital Collections 1:00pm – 2:00pm CST OCLC Webinar: Learn how you can spotlight your digital collections and make them visible to users across the web. Join Michael Scott, Maryland Digital Cultural Heritage Coordinator, for a live webinar as she discusses how she uses everything from social media to WorldCat.org to highlight the availability of their online collections. Also hear from Suzanne Butte, OCLC Digital Services Consultant, on the wide variety of ways that other libraries, museums, archives and historical societies promote their digital collections.

9/23/10 The Manager’s Tool Kit, Part One: Listening and Feedback 11:00am – 12:00pm CST Ken Blanchard Companies Webinar: Proactive listening and the ability to deliver feedback effectively are two of the most important skills managers can develop for building trust and creating a supportive environment for direct reports. Yet in both cases, managers often overestimate their ability to listen attentively and deliver feedback objectively. In this webinar, Blanchard Senior Consulting Partner and author Dr. Vicki Halsey will show managers how to improve their skills in both areas in a way that leaves direct reports feeling heard and that helps them to focus on improving performance.

9/23/10 SLJ Nonfiction Book Buzz 2010 12:00pm – 1:00pm, CST A School Library Journal Webinar: Our panel of nonfiction publishers will tell you how they strive to produce the most accurate and well-research core-related materials for grades K-12 while also keeping these titles attractive, easy to use, and accessible to a range of reading levels. We’ll hear about series in science, social studies, biography, art, math, health, and more, most correlated to each state’s standards. Tune in for the buzz on new and forthcoming series nonfiction and get those gaps in your collection filled.

9/28/10 Defending the Right to Read: Celebrating Banned Books Week with Judy Blume 1:00pm – 2:00pm CST Booklist Online Webinar: Librarians and teachers face more challenges than ever when it comes to defending children’s right to read. In celebration of Banned Books Week, this webinar features a stellar panel of experts, including renowned author and longtime advocate of intellectual freedom Judy Blume, who will discuss book rating systems, the impact of the Internet on challenges, the effect of censorship on children’s publishing, and how to best prepare for book challenges. Additional speakers include Beverly Horowitz, Vice President and Publisher of Delacorte Press Books for Young Readers; Pat Scales, former school librarian and a member of the National Coalition against Censorship Council of Advisors; Kristin Pekoll, a young-adult librarian at the West Bend (WI) Community Memorial Library; and Nanette Perez, program officer at ALA’s Office for Intellectual Freedom.

10/06/10 Gadget Checklist 2010: For library staff, users and our future 1:00pm -2:00pm CST WebJunction Webinar. Description: Do you need a gadgets orientation covering types, brands, features, functionality and answers to why gadgets are so popular with your patrons? Join us for this webinar with Michael Porter when he presents a checklist-filled session also covering how users are consuming and accessing content on gadgets and how libraries are purchasing and lending gadgets to host this content. It’s time for you to complete your checklist and to explore the implications gadgets have on the future of library services.

10/19 /10 Dealing with the Difficult Patrons 1:00pm -2:00pm CST WebJunction Webinar: Library staff can handle difficult patrons, resolve issues or problems quickly and efficiently and retain customer loyalty throughout. Join presenters Paul Signorelli, writer, trainer, and consultant with a strong focus on workplace learning and performance, and Maurice Coleman, Technical Trainer at Harford County Public Library, for this one hour webinar providing expert resources for working with a patron using common sense practices and techniques for bringing that customer back into the fold.

Comment to let me know if I missed any upcoming events. I’d also love to hear how you use invaluable webinars like these in your own training programs!

Marianne Lenox

As the Staff Training & Volunteer Coordinator for the Huntsville - Madison County Public Library in Alabama, Marianne is responsible for planning, directing, maintaining and implementing a comprehensive staff training and volunteer program for her library. She consistently strives to provide learning opportunities, professional information and technical training to ensure both better library service and the professional development of the Library’s staff and volunteers.

Website - Twitter - Facebook - More Posts

A Virtual Orientation Program—“one great webbie!”

Quoting one attendee, it was indeed a “great webbie” about the virtual orientation program that Baltimore County Public Library (BCPL) has created to onboard its new staff and volunteers. This webinar, jointly sponsored by WebJunction and the Learning Round Table, was another project outcome of LearnRT’s dynamic Emerging Leader Group N. They identified the topic and connected the presenters with the WebJunction webinar production staff.

Another attendee raved,
the most useful, informative webinar I’ve ever attended!

The superlatives are well deserved for the BCPL team. Even though you missed the live event, you can get plenty of the substance by watching the archive. Once you’ve launched the archive, listen to the first half to learn about the planning and design processes for the virtual orientation experience. The team’s deliberative and thoughtful approach is clearly reflected in the final product (even if you secretly wish they had chosen the vending machine interface).

If you’re in a hurry to see the real thing, skip down to the “App/Desktop Share Start” item in the Table of Contents window on the right. Although the actual site is part of the BCPL intranet, so not available to the public, the live tour gives you the flavor and range of ideas and strategies incorporated for orientation.

The landing page links to the five main sections, starting with “What to Expect”—an introduction to how to navigate through and use the functions of the site. Throughout the site, there is a creative combination of media that avoids over-reliance on high-tech. There are some embedded videos, but there are also more low-tech approaches of voice recorded over still photos or a photo slide show with explanatory text below. And when a simple text document is the most effective way to convey the information, that’s what you get.

The final section is “What’s Next” for the new staff member. It includes links to training opportunities and the library training calendar, an interactive quiz on the staff handbook with immediate feedback, and a list of “15 ways to shine as a new staff member.”

The 224 people who attended this webinar seemed to be itching to get back to their libraries to put some of these ideas to work. It’s likely you’ll feel the same way. Thanks Emerging Leader Group N! Thanks Learning Roundtable and WebJunction!

Betha Gutsche

Betha Gutsche has been a virtual librarian ever since receiving her MLIS from the University of Washington Information School. Immersed in the online community of WebJunction, she has cultivated community connections through forums, live online events, and writing stories about the library community. She has delved into e-learning design, curriculum development, needs assessment, and all things connected to social learning in the online world. Betha is the editor-in-chief of the Competency Index for the Library Field. She is now the manager of Project Compass, a program working with public libraries to augment their service to communities impacted by tough times. Underneath it all, Betha is an artist and loves to raise awareness of visual literacy and introduce people to the power of image.

Website - Twitter - More Posts

The Tension between “Learn It Fast” and “Learn It Well”

As trainers, of either our customers or other staff, we often deal with dueling priorities.  Twice in the last month I’ve been confronted, as a trainer, with the tension between “Learn It Fast” and “Learn It Well.”  It’s a very stressful tension, and one that is not easily resolved by those of us who train, those who manage staff, and those who coordinate staff development and learning.

The “Learn It Fast” faction wants staff training and learning to not take very much time away from duties that they deem to be more important.  This faction wants learning to be instantaneous, efficient, and speedy.  They want learners to spend as little time as possible on staff training, period.  This faction tends to prefer webinars, online learning, and self-paced learning…which in and of itself is not a problem.  But when it’s the only learning that’s allowed, no matter what the topic, then we have a problem.  This faction tells instructors to cut a two hour class to 20 minutes, content be damned.  This faction tells training agencies that their staff can only spend 1 hour per week on a self-paced 4-week online learning class…and they still want to get the continuing education credits for it so they can tell their Commission or Board that they’re contributing to staff development.

The “Learn It Well” faction values the stick-to-it-ivness of training above all else.  They want learning to count, to stick.  This group allows for diverse training methods and media, as well as diverse training approaches.  They want to ensure that if they’re going to give staff time to go to training, that the time actually means something.  I’ve heard folks on this side of the line say “I’d rather give my staff 5 hours to go to a class and know that they’ll remember the content, than have them attend a 1/2 hour webinar that they can put on their performance review but which won’t help them in their jobs.”  This faction tends to like training evaluations, assessments before and after training series–all to make sure that the training is worthwhile and has the highest impact potential.  Those continuing education credits are like gold trophies to this group. Occasionally, this group values training almost too much, so much so that they over-complicate the process of training and creating training materials…thereby setting the barrier to entry so high that sometimes no training happens at all as a result.  Perhaps only face-to-face training is allowed, or online learning doesn’t “count” toward an employee’s development requirements.  Making things too long, too hard, can be problematic too.

There is a happy middle road–a common sense approach to training, the flexible “just get it done” approach.  Make what is useful to you, share it with others in a variety of ways depending on topic, don’t waste the learner’s time, and make sure you are always following best practices for learning and training.  That’s it.

To me, libraries (and anyone, really) should never, ever sacrifice quality and impact for ridiculous expediency.  Likewise, libraries shouldn’t over-complicate training to the point of never allowing the quick-and-dirty learning too.  As trainers, our primary duty is to our learners.  Just remember that, stick up for good training practices to those in charge, and you’ll at least know you’ve done your job.  And if you find yourself in the center of a battlefield of the “Learn It Fast” and “learn It Well” armies, hold up your white flag and scream for compromise.

OverDrive’s Training Month

This is for those of you in libraries that offer OverDrive digital media for checkout to your patrons.  Here at MPOW, I am offering people the ability to come to the main System office to watch the Webinars together in a conference room on a large screen TV.  This is helpful for those who don’t have a dedicated computer they can use to join the Webinars.  It will also generate some useful discussion before and after the Webinars.  These will also count towards continuing education credit hours for anyone who attends.  I attended these last year and found them to be very good.  This is just another way to make less work for a single trainer and to utilize e-learning.

OverDrive’s Training Month.
September 2010.

Free online courses for library staff, beginner to advanced

Register now!
TM 2010 header

OverDrive’s Training Month is an educational and fun program to increase staff knowledge and help maximize circulation of your OverDrive ‘Virtual Branch’.

Registration is now open. To guarantee the best selection of available dates and times, sign up now.

Sessions will be offered online throughout September with open enrollment for individuals and groups. Contests and prizes are included.

NEW for 2010: In response to participant feedback, audio for Training Month sessions will be provided via speakers/headphones on your computer.  A phone connection is NOT required.

The curriculum includes courses covering each aspect of your OverDrive service:

  1. Collection Checklist
    With OverDrive’s collection checklist, you’ll be quickly up to speed with online ordering.  Best of all, you’ll learn how to attract users to your Virtual Branch website by creating an exciting and easy to maintain collection.
  2. Browse, Check Out, and Download!
    Join us as we demonstrate how to browse, check out, and download titles from a library’s Virtual Branch website.  At the end of this course, staff should feel comfortable answering basic questions about your OverDrive service.
  3. Patron Assistance
    We’ll help take your understanding of your OverDrive service to the next level so you can share your knowledge through support and training. We’ll review frequently asked questions, support tips, and online help resources.
  4. Community Outreach
    In this session, we’ll share creative, easy, and cost-effective ideas for introducing new patrons to your OverDrive service.  We’ll also feature prize winners from this year’s ‘Outreach Program’ contest.
  5. Real-Time Reports
    We’ll showcase reports which best track circulation, new patrons, site traffic, and popular titles. Your team can then evaluate how your Virtual Branch is doing, and chart a path to future success.
  6. Mobile Update
    In this session, you will be introduced to new mobile access options for users.  Devices highlighted include iPhone®, BlackBerry®, Android™, and more. We’ll also preview upcoming mobile features.

More than 7,500 librarians participated in Training Month 2009 and four libraries were the lucky winners of OverDrive’s Training Month award packages. Don’t miss out in 2010!

Stephanie Zimmerman

Stephanie Zimmerman is the Training Coordinator for the Library System of Lancaster County (Pennsylvania), a federated system with 14 member libraries, three branches and a bookmobile, which serves 490,562 residents. She designs and implements technology and development training and consulting to the member libraries. This includes training on Innovative’s Millennium Integrated Library System, Microsoft Office Applications, emerging technologies (i.e. social media) and various other areas. Her goal is to remove the fear of technology and help others to realize the amazing possibilities it provides. Teaching others to do things for themselves and see their excitement when they break through their barriers is her greatest reward. Stephanie has been a software trainer for 15 years. Her past employment involved training on federal and county government applications. She also worked for a private industry marketing company where she traveled across the country showing manufacturers and retailers in the consumer packaged goods industry how to use geodemographic targeting software. Always wanting to help others, Stephanie graduated from Millersville University (in Pennsylvania) cum laude with a BA in Social Work. She was also a student in the Computer Information Systems program at Harrisburg Area Community College. She is a member of ASTD (American Society of Training and Development). She is also a regular contributor to the T is for Training podcast which focuses on training in libraries. She was a trainer for WebJunction’s Spanish Language Outreach project and has done training for Commonwealth Libraries. She is grateful to have landed in the world of libraries. When she began her current job in January of 2004, there were no other library trainers in her immediate area. She turned to the social web to begin networking with other library trainers across the world and immediately realized her passion for social networking and social media. All of her continuing education has been done through these networks and she can’t help but push others to discover the immense opportunities available through online collaboration. Stephanie lives in Lancaster, Pennsylvania with her family which includes husband, Bill (a self-employed stay-at-home-dad) and two children (ages 2 and 4 months). When she’s not being Mommy, or working, you’ll most likely find her singing. Stephanie can be reached at szimmerman[at]lancasterlibraries.org.

Learning Round Table Programs, Events, Battledecks at ALA Annual

The Learning Round Table has something for everyone at the ALA Annual Conference this year. The following is a list of programs, meetings, and events.

Also note the icons next to each event. These icons have links that will download the program as an appointment to your calendar. If the icon does not work, try right clicking and saving the .ics file before opening it. We also have a flyer that you can print and bring with you (click the image below to download).

Friday, June 25

Beyond Face to Face: New Methods for Staff Training
8:30am-12pm
Renaissance Hotel Congressional Hall C

Limited time and busted budgets make it increasingly difficult for library staff to leave their buildings to attend training events. Maverick library trainer Jay Turner along with T is for Training host Maurice Coleman and instructional designer Mary Beth Faccioli will demonstrate how to engage learners with effective and innovative uses of e-learning. Walk away from this pre-conference knowing how to: Identify free and cost-effective resources for presenting e-learning; Apply best practices in instructional design to e-learning; Recognize technical constraints in publishing e-content. Tickets Onsite: $150. Event Code: LEA1.

Saturday, June 26

Open Board Meeting I
8am-12pm
WCC-159 A/B

Our Board meetings are open to anyone interested in the activities, mission and work of the Learning Round Table. We discuss both old and new business, review goals, strategize and plan for the future, plot out committee work and have fun, too. Join us for all or part of our two meetings. We’d love to meet you!

Building with Competencies
1:30-3:30pm
Grand Hyatt Constitution A

Once you’ve determined the competencies needed by your staff, what next? Competencies are building blocks—there are a variety of constructions to be built with them for guiding staff training, recruitment, and other personnel strategies. Join us as we explore strategies and case studies of competency based staff development efforts. Presented by Betha Gutsche and Sandra Smith.

Sunday, June 27

Library Trainers as Leaders
10:30 am-12pm
WCC-201

Library staff development programs are in a state of flux. It is no longer enough for administrators to tell staff what training to offer. Workplace learning and performance professionals need to be part of the strategic planning of the organization. This interactive session will include audience participation and sharing of best practices as to how library trainers can step up their leadership skills and get a place at the library strategic planning table. Facilitated by Paul Signorelli with panelists Maurice Coleman, Sandra Smith and Louise Whitaker.

Training Showcase: Best Practices in Training, Staff Development & Library Continuing Education
1:30-3:30pm
WCC-Ballroom

The training showcase is a poster session type of program celebrating innovative continuing education, staff development, and training initiatives in all types of libraries and library organizations. Participants present best practices from their organization or institution.

Membership Pavilion Learning Round Table Lightning Talk
3:30-3:45pm
Exhibit Hall

Monday, June 28

Open Board Meeting II
10:30 am-12pm
WCC-156

Our Board meetings are open to anyone interested in the activities, mission and work of the Learning Round Table. We discuss both old and new business, review goals, strategize and plan for the future, plot out committee work and have fun, too. Join us for all or part of our two meetings. We’d love to meet you!

Staff Development Discussion
1:30-3:30pm
WCC-143A

This discussion is a great energizer for those new to staff development as well as for those who’ve been doing it for years. Come early and stay for the raffle at the end of the program.

Battledecks: The ALA Rumble Royale
5:30-7pm
WCC-103A

Battledecks represent the ultimate challenge for public speakers as they are challenged to give a coherent presentation based on hand-selected, seemingly unrelated slides that they see for the very first time live on stage. This competition, often referred to as “PowerPoint Karaoke,” will see our brave and willing participants compete for the glory of being crowned ALA’s reigning Battledecks champion. The participants will face judgment from a panel of four judges, with the winner to be determined based on a variety of criteria and general overall awesomeness. Hilarity, along with some learning, is guaranteed for all!

Defenders of a title:
Michael Porter(Battledecks champion from Internet Librarian 2009)
Andromeda Yelton (Battledecks co-champion from ALA MW 2010)
JP Procaro (Battledecks Champ from Pres4Lib)
Bobbi Newman (Battledecks co-champion from ALA MW 2010)

Contenders for the title:
Jason Griffey
Buffy Hamilton
Lisa Carlucci Thomas
John Chrastka
George Needham

Judges:
Peter Bromberg
Julie Strange
Maurice Coleman
David Lee King
Jenny Levine

Emcee: Janie Hermann
Timekeeper/Vanna White: Patrick Sweeney
Slidemakers: Alice Yucht, Patrick Sweeney, Janie Hermann, Jaime Corris Hammond, Andy Woodworth and anyone else who volunteers.

Event and Prizes sponsored by American Libraries and The Learning Round Table.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

Website - Twitter - Facebook - More Posts

5 Things That Make You Look Like a Noob

This month marks my third anniversary as Training Manager for Gwinnett County Public Library and my fifth year working in training and development. As I prepare for my annual performance evaluation, I always like to clean up my cubicle as a symbol of receiving a new beginning. While I was tidying up the old hole in the wall, I found a notebook of handouts from a train the trainer session I attended five years ago. Alarm bells rang in my head. If I’d unearthed the notebook from the black hole that is my desk, then the dreaded video of my first recorded presentation was somewhere nearby. Surely enough the mini-DVD labeled “PB&J” (I was recorded demonstrating how to make a peanut butter and jelly sandwich to my fellow trainees) was underneath a small hill of forgotten conference swag. I couldn’t resist playing the DVD for a good laugh, and boy did I get a belly full of laughter from watching it. My awkwardly stiff performance on that video forced me to reflect on my first year or so as a trainer. Inspired by some of my worst moments, I present to you: 5 Things That Make You Look Like a Noob – in no particular order.

1. Reading from your notes: Part of the training exercise for planning for my presentation was to write down the necessary steps on how to make a peanut butter and jelly sandwich so that an alien could do it alone. When it was time for me to present, I was so nervous to speak in front of the group that I actually carried my notes with me and even read from them a couple of times. Nothing says uncomfortable and unprepared like reading from your presenter’s notes. This is true for webinars as well.

Nothing screams noob louder than appearing unprepared or uncomfortable.

2. Apologizing: I was stoked the very first time I taught a training class at my library. I was leading a four hour session that teaches new employees how to use the library’s ILS. I’d spent the previous week preparing, so that class would be perfect at show time. Things didn’t work the way I’d planned. Due to unplanned maintenance, I was forced to use a test version of a records database instead of the real one. I learned during my session that the database would often give cryptic error messages when certain steps were performed. I was not expecting this, so when one of these messages appeared, I would apologize to the class (and that was a lot of mea culpas!) I’ve since learned that you undermine your credibility as a presenter when you apologize repeatedly. If you say you’re sorry for an inconvenience, do it once and move on. Constant apologies draw more attention to problem and give the impression that you are not in control.

3. Dressing like the rest: The dress code at my library is business casual, and it is not uncommon to see me in the office wearing pressed slacks, a polo shirt, and sensible shoes. Early in my training career, I would teach class wearing my typical work attire. I’m no Tim Gunn, but I did find it problematic that new employees at the library thought I was a trainee and not the trainer based on my appearance. That only had to happen twice before I realized that as a presenter, I should always dress one step above the audience.

4. A long introduction: Most people don’t care about the history of your topic or how Merriam Webster defines it. Classroom time is invaluable, and blowing ten minutes on an inane intro is not a good use of it. Lead into your presentation with a solid opener – something that gets people moving, talking, and most importantly, thinking about the upcoming presentation.

5. Doing all the talking: It feels good to be the center of attention, and it’s one of the reasons why I enjoy my job. As a trainer, I can be an entertainer, motivator, and teacher – someone that people want to hear (or have to hear, depending on the circumstances). Early in my training career, I reveled in the spotlight and loved nothing more than receiving class evaluations with additional comments like, “Jay is so funny!”, or “This class was entertaining. Thanks for the good times.” The problem, I later realized, is that I was unintentionally making myself part of the subject matter, instead of the focusing solely on the learners. It took me a while to recognize the value in talking less and allowing my learners to have more meaningful interaction. If you’re doing more than 60% of the talking in your classroom, then it’s probably time to zip it.

This is only five of dozens of faux pas I’m guilty of committing. What are some noob mistakes that you’ve been guilty of? What advice would you give fledging trainers to save them some embarrassment along the way?

Jay Turner

Jay Turner, Training Manager at Gwinnett County Public Library in Georgia, is responsible for all aspects of learning and development for a staff of 300+ employees. He considers himself a lifelong student, and delights in sharing his passion for learning with anyone willing to listen (much to their chagrin!) He is a library lifer, who began working in libraries as a teen and has worn almost every conceivable public services hat since. Jay’s diversity of experience helps him develop and deliver solutions that are creative, practical, and effective. He is a self-proclaimed information and tech junkie, who gets his fix by playing in his “digital sandbox” with new tools and neat ideas to make learning more accessible, more flexible, and more fun across any medium. He can be reached at jayturner[at]comcast.net.