Plays Well With IT

In the 15 years I’ve worked in libraries, I’ve been in many IT-related roles. A couple of them were even within an IT department. This has been a great vantage point from which to witness the challenging if not ghastly relationships librarians often have with IT.

I’ve been seeing a lot lately about technology training competencies for librarians. Yet something I rarely see mentioned in this context is relating well with IT departments.

As trainers, we have so much need for technology to support our training initiatives, and technology is often in the domain of IT. With this in mind, I thought I’d throw out an additional competency when it comes to technology training.

Competency: Plays Well with IT

Associated Skills and Knowledge:

1) Trainer befriends the Head of IT (substitute equivalent in your organization)

Ask the Head of IT to join you for lunch or coffee. More than once. This allows a human connection to grow between you. They’ll learn that you’re a competent professional, with your own set of skills and your own valid point of view within the organization. You will learn the same. Maybe you’ll end up on the radar when IT plans are being made that have the potential to impact you. You may be told about things going on in the organization that you wouldn’t otherwise know. Cultivate this relationship.

2) Trainer involves IT in planning

Let IT in on your training program plans. If your objectives and needs are understood, especially as they fit in to the larger direction of the organization, it’ll be much easier to get support for your initiatives. True or not, trainers (and many other librarians) have a reputation in IT for following the next shiny thing. It may not be so obvious to IT why everyone in the organization needs to learn social media, or why wikis and blogs are essential for your training program. Make sure your well-thought-out initiatives that involve technology are understood, and not seen as trivial.

3) Trainer folds IT into the product evaluation process

I once worked in a library where the public services management selected and went into a contract for a federated search product, without involving IT in the process. There were considerable implications for IT infrastructure and workload that weren’t planned for. Needless to say, this wasn’t awesome for the relationship between these departments.

Can your current IT infrastructure run the training software you’re evaluating? Host the files it puts out? Letting IT know about a product you want to purchase is a really good idea. Not only will you head off problems, you’ll be able to budget for additional hardware, software and IT staff time you may not have known you need.

4) Before the End Run, Trainer communicates

Sometimes, letting IT know what we’re planning and purchasing results in NO, or some level of control over our program so we’re not able to meet objectives. This is often due to lack of resources, but the bottom line for trainers can be that we’re held back from innovating and doing our jobs. This often leads us to take the proverbial End Run, leveraging the many possibilities for hosting material in the cloud, or using web services that are affordable and don’t involve our IT infrastructure.

If you decide on the End Run, let IT know in advance. They’re going to find out anyway. After the communication attempts you’ve already made, this is your last effort to understand any unanticipated impact.

There may be political or personal fallout from the End Run, and you’ll need to manage it. Sometimes, it’s only the End Run that allows IT to understand what you need. Sometimes, IT is even happy about the outcome.

5) After the End Run, Trainer befriends the Head of IT

See 1) above.

Do you have other ideas or experiences to share about working well with IT? Please feel free to offer them in the comments below.

Mary Beth Faccioli

Mary Beth Faccioli, MLIS is the Instructional Design and Technology Senior Consultant at the Colorado State Library.

Website - Twitter - More Posts

Teaching the Teachers

As Paul pointed out, train the trainer programs are really useful but are not necessarily offered all that often. Since one of my most recent projects was one of these programs, I thought I’d kick off my posts on this blog with a discussion on that project.

The program? We called it Teaching Teaching. (I described it in detail on my blog the other day.) Instead of going into the specifics of planning and content, I’ll use this space to talk a little bit about the drive behind the program, what made it successful, and how we knew it had done its job.

DEFINING “TEACHING TEACHING”

Teaching Teaching was a program that I worked on with a colleague, Roz Tedford, to support teaching at our library. We’re a mid-sized academic library that teaches traditional library instruction, technology workshops, credit bearing classes, and workshops for faculty.

This program took the form of a one-credit “course.” The program took place over two semesters (and will likely be revived in future semesters as well). In each, we treated it like a one-credit course, without the assignments and testing. The goal was to make a very low barrier for participation… the only thing people had to do was save an hour in the morning to show up.

For the first semester, Roz and I led classes. We’d model good instructional practices, and stick to around 20 minutes of lecture and discussion followed by an active learning exercise. We’d try to vary the exercises so that after the class was completed, people had a toolkit of potential activities to use when teaching.

The second semester followed a different model. By the time we had the second semester course, we changed the model. I wanted people to realize that they didn’t need an “expert” at the front of the classroom telling them what to think about and that every teacher is a potential resource. I started the semester with a facilitated discussion about what people wanted to learn, and set up the semester’s schedule around that. Then, each week, I sat with everyone else in the classroom and facilitated discussion.

WHY IT TOOK OFF

People were asking for a program like this. Teaching Teaching wasn’t something that I decided everyone needed to do. It wasn’t something the administration felt the library needed, either. Teaching Teaching evolved from several discussions I had with different librarians in the building and was based on their needs and interests.

People had a drive to do more with their teaching. People were already good teachers. Some had been teaching for a very long time. But people were interested in learning more about the principles behind what they were doing, understanding the research that supported some of the techniques they were interested in trying, and improving the good teaching already taking place.

This course was an opportunity for instructors with no obligations. I firmly believe that Teaching Teaching went over well because it was presented as an opportunity that people could choose to participate in, with no expectations for preparation or outside work. Finding one hour for something you’re motivated to do is much easier than finding an hour plus extra work time. And since people chose to participate on their own, there was no resistance to the program.

WHAT MADE IT SUCCESSFUL

Classes contained useful information. People came to learn, so I made sure we were covering content that would be useful. I planned the curriculum for the first course, because I understood the issues people were interested in learning more about and I had the background to know how to structure the content. And the second course was even more student-driven, as the entire curriculum was based off the conversation from the first day of class. Since we were all using valuable time to participate, I wanted to be sure that every class had something for everyone.

Active learning was central to the design of the workshops. We knew people wanted to learn more about how to incorporate active learning techniques, and we knew it would help people learn the content more effectively. However, as most of the participants preferred learning in lecture-style settings, we were careful to construct exercises that would be non threatening, and would make good use of pair and group work. In the end, people enjoyed it and had new ideas about how to incorporate active learning into their own teaching.

The class became a community of learner/teachers. I heard over and over again that people got as much out of being part of the group as they did from the content of the courses. People said that having an hour a week to set aside for thinking about instruction helped them be more intentional and reflective of their work. Knowing that they’d have a session to share new ideas and ask questions every week meant they were able to adapt and change things more quickly. And, as we phased into the second semester, the transition to a learning community was truly illustrated as I shifted to a role where I tried to keep my mouth shut for much of the sessions.

HOW WE KNEW THE PROGRAM WAS A SUCCESS

People kept coming back. I originally had doubts about attendance for this program. An hour every week for two semesters meant people were devoting up to 30 hours of time to the program, or nearly a work week of the year. Everyone’s swamped (who isn’t these days), yet over half our teachers attended every session for the first class, and a smaller group of the same people attended every session of the second semester. Nothing says things are going well like repeat attendees!

People indicated they didn’t need a third semester. Towards the end of the second course, I started asking around about the need for another semester. I felt people had a pretty good grasp of the material, and wasn’t sure it was the best use of time at that point. And most people agreed. However, it was interesting that many asked we reserve the right to do something like this again, perhaps at a more advanced level, in future semesters.

Librarians started doing more instructional design. I noticed that librarians were doing more instructional design. Whether it was redesigning their credit course based on the Teaching Teaching information or working with faculty members to adapt their assignments based on library resources or technologies, more librarians were doing more instructional design work as part of their day-to-day jobs.

My role had changed. When I first became the Instructional Design Librarian I often worked with library staff to adapt their classes based on specific issues. By the end of the Teaching Teaching program I more often met with library staff to verify that they were on the right track and doing good work. My role as an instructional designer had shifted from a consultant role to a second set of eyes to double check the (good!!) work that had already been done.

So that’s the story of Teaching Teaching. Don’t worry, I didn’t teach myself out of a job. But as a train the trainer program, it was a successful one. With good planning, some work along the way, and constant feedback from participants, we were able to develop a program that supported the work of the library and is helping us better meet the needs of our users.

Have you done any train the trainer programs? What made them work for your community? How did you know they worked?

Image Credits:

pronouncing dictionary by Muffet
Shuttle Endeavour Blastoff by jurvetson
successful business woman on a laptop by Search Engine People Blog
New Years Eve 2006 by monkeyc.net

Lauren Pressley is the Instructional Design Librarian at Wake Forest University. She also blogs at Lauren’s Library Blogs and spends a fair amount of time at Twitter, too.

Lauren Pressley

Lauren Pressley is the Instructional Design Librarian at Wake Forest University. In this role she works with librarians and faculty to improve the design of their teaching and to share information about integrating appropriate educational technology. She also works with emerging technologies. Lauren’s passion is helping people learn about the changing information landscape and think about what that means for them as consumers and producers of information. Recently Lauren published So You Want To Be a Librarian and Wikis for Libraries. She was an ALA Emerging Leader in 2008 and was a recognized as a Library Journal Mover & Shaker in 2009. She frequently writes and presents on education, instruction, technology, and the future of libraries. Lauren also blogs at ALA Learning, tweets as @laurenpressley, and can be reached at lauren@laurenpressley.com.

Website - Twitter - More Posts

Staff Day Success: A Free Webinar

From InfoPeople:


Title: Staff Day Success!  Tips for Planning, Delivering, and Evaluating All-Staff Events


Date and time: Thursday, December 3, 2009, 12 pm – 1:00 pm Pacific Standard Time


This webinar will last approximately one hour. There is no charge for this webinar.  Pre-registration is not required.


For more information and to participate in the December 3 webinar, go to http://infopeople.org/training/webcasts/webcast_data/306/index.html


Are you involved with planning and implementing an all-staff event at your library? Thinking about a staff day and wondering about the next steps? A staff day may be a regularly scheduled opportunity for team building and morale boosting or may be a day specifically scheduled because of a building program, planning process or other shift in strategic directions.


Whatever the goals for the day, it’s a day with high expectations that is often produced on a shoestring budget by those who are not professional event planners. Planning responsibilities may include finding speakers (often at low or no cost), arranging a venue, dealing with room setups and equipment, developing lunch plans, and ultimately creating a valuable learning experience for library staff.


Those attending the webinar will learn about:


A planning process that involves library leadership as well as employees in all parts of the library

  • Ideas for creative free or low-cost programs
  • The importance of “over-communication” and why branding is part of communication
  • How to evaluate and document the event to leave a legacy for future staff day planners


Join presenter Mary Ross – who has planned and implemented numerous all-staff events, as well as library-related conferences, workshops and training-as she shares tips, tricks and strategies for success. You’ll be able to tackle the challenges in planning and delivering an all-staff event, resulting in a day that is valuable to and celebrates the value of all employees.


Speaker: Mary Bucher Ross.  Mary Ross has over 25 years of experience working in public libraries and managed the staff training and development program at the Seattle Public Library for eight years. Under contract to the Washington State Library, she designed “Anytime, Anywhere Answers” and “The Virtual Reference Adventure,” online training programs for virtual reference providers. She has also designed courses for WebJunction and LibraryU. She is co-author of Virtual Reference Training: The Complete Guide to Providing Anytime, Anywhere Answers, published by ALA Editions in 2004. Currently continuing education coordinator for the Washington Library Association, she is also on the board of directors of the Continuing Library Education Network and Round Table (CLENERT) and was a delegate to ALA’s 2nd and 3rd Congresses on Professional Education.


If you are unable to attend the live event, you can access the archived version the day following the webinar.  Check our archive listing at:


http://www.infopeople.org/training/webcasts/list/archived


Webinar: Staff Day Success! Tips for Planning, Delivering, and Evaluating All-Staff Events

Date: Thursday, December 3, 2009

Time: 12pm – 1:00 pm Pacific Standard Time

Speaker: Mary Bucher Ross

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

Website - Twitter - Facebook - More Posts

The Learning Round Table: Looking Ahead

by Pat Carterette, LearnRT President 2009-2010

This is promising to be another big year for the Learning Round Table. We started off with a bang with our official name change – in case you hadn’t heard, we’re now the Learning Round Table. We may be the first round table in ALA history to use a real word as our name rather than an acronym. By the way, our name will be abbreviated as LearnRT in ALA publications. Bear with us as it will take awhile to get all the CLENERTs changed to LearnRTs. I hope you agree that “learning” is indicative of who we are (we’re interested and/or engaged in staff learning and continuing library education) and what we’re all about.


So… what’s up with the Learning Round Table? Already there are projects in the works and more in the initial planning stages. Here’s a partial list of projects and plans for 2009-2010.

  1. New marketing campaign (watch for a new logo, tag line, recruitment plan and more)
  2. New website: alalearning.org is being developed and improved on a daily basis. The goal is to be easily accessible to all our current and future round table members.
  3. First ever Emerging Leader sponsorship – we are proudly sponsoring an ALA Emerging Leader for the first time – the applicant we select will be someone who has a particular interest in staff training and development. Two potential Emerging Leader projects include creating a Staff Day Success publication and planning and producing a series of Learning Webinars.
  4. New Committee Chairs for 2009-2010
    • Marketing and Communication – Lori Reed, Chair
    • Membership – Sandra Smith and Shelley Walchak, Co-Chairs
    • Programming – Betha Gutsche, Chair
    • Training Showcase – Louise Whitaker, Chair
    • Strategic Planning – Sharon Morris, Chair
  5. LearnRT programs at PLA Portland, ALA Midwinter Boston and ALA Washington DC will include planning staff development days, leadership for new leaders, beyond F@F training, and core competencies
  6. Social networking tools we use: a blog, a wiki, Facebook and Twitter
  7. More opportunities for member engagement: interested in blogging, writing newsletter articles relating to learning, training and continuing ed, assisting with the wiki, serving on a LearnRT committee, volunteering to help at ALA programs? Opportunities will be posted on our www.alalearning website… check it regularly!
  8. Monthly Virtual Meetings – all LearnRT members are invited to participate and contribute to our monthly meetings. Log in instructions will be found at our website and a reminder will be sent out to all members prior to each meeting. All meetings are one hour and start at 2:00 pm Eastern. 2009 meeting schedule:
    • Wednesday, August 12
    • Thursday, September 17
    • Wednesday, October 14
    • Thursday, November 19
    • Wednesday, December 9

If you haven’t felt connected to the round table in the past, please don’t give up on us. We are working very hard at finding new ways to engage our members and address your needs. We want to hear from you. We want you to tell your friends and colleagues about us. The Learning Round Table’s mission is to provide a thought-provoking resource for those interested in learning and training in libraries, including self-learning, no matter what your position in the library.


Please contact me, Pat Carterette (pcarterette “at” georgialibraries.org) or the LearnRT board (info “at” alalearning.org ) at any time with your comments, feedback or questions. In conclusion, I feel privileged to be representing the Learning Round Table as your president this year. The energy level and enthusiasm among the board and round table members is not only exciting, it’s infectious! Thank you all for your continued support and contributions to making the Learning Round Table the best!

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

Website - Twitter - Facebook - More Posts