Disney Institute “Disney’s Approach to Quality Service”

The ALA Learning Round Table invites you to Disney Institute “Disney’s Approach to Quality Service” on Friday, June 22nd, 2012

You will examine the time-tested model for delivering world-class guest service and discover how attention to detail creates a consistent, successful environment for both employees and customers. Then take a field trip behind the scenes to see these principals in action. Intriguing and unforgettable, this unique field experience affords you a first-hand view of the invaluable business philosophies of Walt Disney himself. As you witness the day-to-day operation of his first Theme Park, you’ll gain insights into more than 80 years of business principles that can be easily adapted and implemented in your own organization… and inspire your library to new heights. After lunch on your own, regroup for an afternoon of networking and discussion on applying quality service practices in libraries.

$295 for Learning Round Table Members, $325 for non-members
Register by June 8th at alaannual.org

Angela Nolet

Angela Nolet received her master’s in Library and Information Science from the University of Washington’s iSchool in 2002. She has worked in libraries since 1996 and has been doing video editing since 2008. As a 2011 Library Journal Mover & Shaker she was recognized as a marketer for her work online.

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CLENE HAPPY HOUR AT ALA

CLENE HAPPY HOUR AT ALA
Friday, July 10th, 5:30 pm – 8:00 pm
Potter’s Lounge in the Palmer House Hilton Hotel
17 East Monroe Street, Chicago 60603

Calling all CLENE members, and all those interested in staff development and training.

You’re invited to the CLENE Happy hour at ALA for a few hours of networking, conversation, and a whole lot of fun!  Our Happy Hour coincides with LITA Happy hour, so you can hang and network with two great groups at once!  Hope to see you there. (Cash Bar)

Expanding the Lion Hunt

Where the heck have you been? I mean, it’s been like, what, six months since I saw you!

I’ve heard this a bit lately, but somehow I’ve managed to not seriously reflect on the importance of these statements. Like many of you, fellow learning lieutenants, I’ve been shepherding several sizable projects — rewriting policy, developing new guidelines, implementing programs, teaching new technologies. As Billy Pilgrim would say, so it goes.

A reality that I now recognize is that as learning professionals our work is highly visible, but we, as individuals, often work in solitude. Trainers in libraries, or whatever we are called that week, are sometimes departments of one. Sometimes we are departments of nothing. Sometimes we work in offices completely removed from people. Sometimes we work out of the back of computer labs with no windows. I am puzzled by these arrangements considering that most of us in the land of learning are gregarious people with a touch (and need) to interact with others.

The dearth of stimulation atrophies the mind and siphons the soul. Idle in these doldrums for, say, six months and your creativity and drive are running on empty. We all occasionally suffer through these professional maladies. Consider shaking up routine by driving to work a different way each day. You’d be surprised, I might add, the number of route permutations you can construct for an eight-mile drive.

Also consider adding a midday lion hunt into your routine. A lion hunt is simply taking five or ten minutes each day to speak with a few persons with whom you normally do not interact. It can be as simple as asking, “What are you working on?” or “What do you think about…?” You will learn things about people that you ordinarily wouldn’t know. You might even learn something about yourself.

But even taking new routes to the same destination, or talking new topics with the same people might not remedy all your challenges. The key is expanding the lion hunt, so that you are getting intellectual and social stimulation from others like you – lifelong learners. Be sure to lion hunt in your professional jungle. Talk to other learning professionals to see what projects they are working on or what they think about x. Five to ten minutes with fellow professionals might help you see the forest instead of the trees.

So I challenge each of you to expand your lion hunt, and as Pat Wagoner suggests, allow yourself to be useful to others.

Jay Turner

Jay Turner, Training Manager at Gwinnett County Public Library in Georgia, is responsible for all aspects of learning and development for a staff of 300+ employees. He considers himself a lifelong student, and delights in sharing his passion for learning with anyone willing to listen (much to their chagrin!) He is a library lifer, who began working in libraries as a teen and has worn almost every conceivable public services hat since. Jay’s diversity of experience helps him develop and deliver solutions that are creative, practical, and effective. He is a self-proclaimed information and tech junkie, who gets his fix by playing in his “digital sandbox” with new tools and neat ideas to make learning more accessible, more flexible, and more fun across any medium. He can be reached at jayturner[at]comcast.net.

The low tech on 2.0 tools

These tutorials have also made the rounds but are still worthy of note here for library training. It was Marianne Lenox’s Training 2.0 ning group that first turned me on to them. Produced by CommonCraft, they are called paperworks, a name whose appropriateness will be obvious as soon as you see one.

Currently, there are three of them: Wikis, RSS, and Social Networking –all of them “in plain English” and on plain white paper. I’m a great fan of low tech explanations of technology, not to mention the irony of using paper and crayon to explain electronic communication.

As the newest tutorial, Social Networking is not getting the rave responses of the previous two. Seems to be lacking that “wow!” factor. Is it perhaps that social networking is too complex for this format or, as one commenter suggests, it’s a no-brainer and doesn’t need a tutorial? I’ll let you decide.

Betha Gutsche

Betha Gutsche has been a virtual librarian ever since receiving her MLIS from the University of Washington Information School. Immersed in the online community of WebJunction, she has cultivated community connections through forums, live online events, and writing stories about the library community. She has delved into e-learning design, curriculum development, needs assessment, and all things connected to social learning in the online world. Betha is the editor-in-chief of the Competency Index for the Library Field. She is now the manager of Project Compass, a program working with public libraries to augment their service to communities impacted by tough times. Underneath it all, Betha is an artist and loves to raise awareness of visual literacy and introduce people to the power of image.

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