Libraries, Trainers, and Communities of Learning: When Fourth Place Is a Winner

Fourth place may be a lousy position in a marathon, but looks to be a winning place for trainers, libraries, and all they serve.

Let’s recap the initial places, as defined by Ray Oldenburg in his influential book, The Great Good Place: our first place is our home; our second place is where we work, and our third place is the treasured community meeting place where we, our friends, and colleagues come and go.

In listening to the comments made by a student who loves libraries, a group of us participating in one of Maurice Coleman’s recent biweekly T is for Training podcasts realized that libraries are poised to help define, create, and nurture a new concept for a fourth place: a community gathering place for social learning—a place onsite and online where communities of learning are developed and nurtured.

It makes so much sense, and speaks so well of the present and future of libraries, that a couple of us (including Jill Hurst-Wahl) immediately described the idea on two separate blogs within a few days of each other. And it didn’t stop there: after all, we’re trainers—we’re supposed to know how to get an idea across when we’re excited about it.

We have continued to think of all that this sort of fourth place means and could mean to libraries and library users. It builds off the existing pattern of library as third place—a community meeting place that is at the heart of communities and community. It acknowledges the library as a center of learning at a time when those who do not engage in learning are quickly left behind. It combines the wonderful information and entertainment resources libraries continue to provide with the growing dedication all members of library staff have to helping others learn to utilize the resources available to them. And best of all, it gives libraries a chance to be at the head of the pack in meeting onsite and online community members’ needs for first-rate lifelong learning rather than making the mistake we made years ago in not taking the leadership role which Google, bookstores, and others took while we were asleep at the wheel.

The idea of fourth places as gathering places for social learning seems to appeal to everyone who hears the concept. A colleague who runs a learning center here in the San Francisco Bay Area, for example, immediately expressed a great deal of enthusiasm for the concept and plans to write about it for the thousands of colleagues she has across the country. Which is both a tribute to the idea and a warning to those of us who hope that libraries will remain at the center of the concept. If we don’t grab and run with this concept which sprang out of a conversation among a small group of workplace learning and performance practitioners who happen to be affiliated with libraries across the country, we’ll only have ourselves to blame when the Google of social learning centers basks in the success of the vision we helped create.

Our choice here remains obvious: use it or lose it. I’m betting we can use it to help build community partnerships in ways we’re only starting to imagine.

Paul Signorelli

Paul Signorelli is a writer, trainer, presenter, and consultant based in the San Francisco Bay Area. He works with clients to successfully facilitate the introduction of new technology into organizations; prepares and presents webinars and other online and onsite learning opportunities for a variety of clients; is actively involved in ALA and ASTD; continues to prepare articles for "American Libraries," the eLearning Guild's "Learning Solutions Magazine," and other publications; and co-wrote "Workplace Learning & Leadership" with Lori Reed for ALA editions. Paul can be reached at paul@paulsignorelli.com.

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The Tension between “Learn It Fast” and “Learn It Well”

As trainers, of either our customers or other staff, we often deal with dueling priorities.  Twice in the last month I’ve been confronted, as a trainer, with the tension between “Learn It Fast” and “Learn It Well.”  It’s a very stressful tension, and one that is not easily resolved by those of us who train, those who manage staff, and those who coordinate staff development and learning.

The “Learn It Fast” faction wants staff training and learning to not take very much time away from duties that they deem to be more important.  This faction wants learning to be instantaneous, efficient, and speedy.  They want learners to spend as little time as possible on staff training, period.  This faction tends to prefer webinars, online learning, and self-paced learning…which in and of itself is not a problem.  But when it’s the only learning that’s allowed, no matter what the topic, then we have a problem.  This faction tells instructors to cut a two hour class to 20 minutes, content be damned.  This faction tells training agencies that their staff can only spend 1 hour per week on a self-paced 4-week online learning class…and they still want to get the continuing education credits for it so they can tell their Commission or Board that they’re contributing to staff development.

The “Learn It Well” faction values the stick-to-it-ivness of training above all else.  They want learning to count, to stick.  This group allows for diverse training methods and media, as well as diverse training approaches.  They want to ensure that if they’re going to give staff time to go to training, that the time actually means something.  I’ve heard folks on this side of the line say “I’d rather give my staff 5 hours to go to a class and know that they’ll remember the content, than have them attend a 1/2 hour webinar that they can put on their performance review but which won’t help them in their jobs.”  This faction tends to like training evaluations, assessments before and after training series–all to make sure that the training is worthwhile and has the highest impact potential.  Those continuing education credits are like gold trophies to this group. Occasionally, this group values training almost too much, so much so that they over-complicate the process of training and creating training materials…thereby setting the barrier to entry so high that sometimes no training happens at all as a result.  Perhaps only face-to-face training is allowed, or online learning doesn’t “count” toward an employee’s development requirements.  Making things too long, too hard, can be problematic too.

There is a happy middle road–a common sense approach to training, the flexible “just get it done” approach.  Make what is useful to you, share it with others in a variety of ways depending on topic, don’t waste the learner’s time, and make sure you are always following best practices for learning and training.  That’s it.

To me, libraries (and anyone, really) should never, ever sacrifice quality and impact for ridiculous expediency.  Likewise, libraries shouldn’t over-complicate training to the point of never allowing the quick-and-dirty learning too.  As trainers, our primary duty is to our learners.  Just remember that, stick up for good training practices to those in charge, and you’ll at least know you’ve done your job.  And if you find yourself in the center of a battlefield of the “Learn It Fast” and “learn It Well” armies, hold up your white flag and scream for compromise.

Learning Round Table Programs, Events, Battledecks at ALA Annual

The Learning Round Table has something for everyone at the ALA Annual Conference this year. The following is a list of programs, meetings, and events.

Also note the icons next to each event. These icons have links that will download the program as an appointment to your calendar. If the icon does not work, try right clicking and saving the .ics file before opening it. We also have a flyer that you can print and bring with you (click the image below to download).

Friday, June 25

Beyond Face to Face: New Methods for Staff Training
8:30am-12pm
Renaissance Hotel Congressional Hall C

Limited time and busted budgets make it increasingly difficult for library staff to leave their buildings to attend training events. Maverick library trainer Jay Turner along with T is for Training host Maurice Coleman and instructional designer Mary Beth Faccioli will demonstrate how to engage learners with effective and innovative uses of e-learning. Walk away from this pre-conference knowing how to: Identify free and cost-effective resources for presenting e-learning; Apply best practices in instructional design to e-learning; Recognize technical constraints in publishing e-content. Tickets Onsite: $150. Event Code: LEA1.

Saturday, June 26

Open Board Meeting I
8am-12pm
WCC-159 A/B

Our Board meetings are open to anyone interested in the activities, mission and work of the Learning Round Table. We discuss both old and new business, review goals, strategize and plan for the future, plot out committee work and have fun, too. Join us for all or part of our two meetings. We’d love to meet you!

Building with Competencies
1:30-3:30pm
Grand Hyatt Constitution A

Once you’ve determined the competencies needed by your staff, what next? Competencies are building blocks—there are a variety of constructions to be built with them for guiding staff training, recruitment, and other personnel strategies. Join us as we explore strategies and case studies of competency based staff development efforts. Presented by Betha Gutsche and Sandra Smith.

Sunday, June 27

Library Trainers as Leaders
10:30 am-12pm
WCC-201

Library staff development programs are in a state of flux. It is no longer enough for administrators to tell staff what training to offer. Workplace learning and performance professionals need to be part of the strategic planning of the organization. This interactive session will include audience participation and sharing of best practices as to how library trainers can step up their leadership skills and get a place at the library strategic planning table. Facilitated by Paul Signorelli with panelists Maurice Coleman, Sandra Smith and Louise Whitaker.

Training Showcase: Best Practices in Training, Staff Development & Library Continuing Education
1:30-3:30pm
WCC-Ballroom

The training showcase is a poster session type of program celebrating innovative continuing education, staff development, and training initiatives in all types of libraries and library organizations. Participants present best practices from their organization or institution.

Membership Pavilion Learning Round Table Lightning Talk
3:30-3:45pm
Exhibit Hall

Monday, June 28

Open Board Meeting II
10:30 am-12pm
WCC-156

Our Board meetings are open to anyone interested in the activities, mission and work of the Learning Round Table. We discuss both old and new business, review goals, strategize and plan for the future, plot out committee work and have fun, too. Join us for all or part of our two meetings. We’d love to meet you!

Staff Development Discussion
1:30-3:30pm
WCC-143A

This discussion is a great energizer for those new to staff development as well as for those who’ve been doing it for years. Come early and stay for the raffle at the end of the program.

Battledecks: The ALA Rumble Royale
5:30-7pm
WCC-103A

Battledecks represent the ultimate challenge for public speakers as they are challenged to give a coherent presentation based on hand-selected, seemingly unrelated slides that they see for the very first time live on stage. This competition, often referred to as “PowerPoint Karaoke,” will see our brave and willing participants compete for the glory of being crowned ALA’s reigning Battledecks champion. The participants will face judgment from a panel of four judges, with the winner to be determined based on a variety of criteria and general overall awesomeness. Hilarity, along with some learning, is guaranteed for all!

Defenders of a title:
Michael Porter(Battledecks champion from Internet Librarian 2009)
Andromeda Yelton (Battledecks co-champion from ALA MW 2010)
JP Procaro (Battledecks Champ from Pres4Lib)
Bobbi Newman (Battledecks co-champion from ALA MW 2010)

Contenders for the title:
Jason Griffey
Buffy Hamilton
Lisa Carlucci Thomas
John Chrastka
George Needham

Judges:
Peter Bromberg
Julie Strange
Maurice Coleman
David Lee King
Jenny Levine

Emcee: Janie Hermann
Timekeeper/Vanna White: Patrick Sweeney
Slidemakers: Alice Yucht, Patrick Sweeney, Janie Hermann, Jaime Corris Hammond, Andy Woodworth and anyone else who volunteers.

Event and Prizes sponsored by American Libraries and The Learning Round Table.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Call for Participants, Donors, Sponsors for the 7th Annual Training Showcase

The Learning Round Table is accepting applications from now through May 15th for the Training Showcase which will take place on Sunday, June 27, 2010 from 1:30-3:30 pm at the ALA Annual Conference in Washington, D.C.

The Training Showcase planning committee is on the lookout for libraries, library organizations, presenters, speakers and vendors to participate – anyone who has a great training or staff development program they’d like to share. The Learning Round Table is all about sharing ideas (and stealing/borrowing ideas) and the Training Showcase is the perfect venue. The Showcase normally attracts between 200-300 attendees – all of whom are interested in training and staff development. The number of participants (presenters) varies from 20-30. It’s a fast-paced, fun event with refreshments and door prizes. Each participant has a 6′ draped table on which to put a portable table-top display unit, handouts or other related materials.

The training showcase is a poster-type session giving participants, exhibitors and sponsors a chance to showcase best practices in library training, learning, and continuing education. Participating affords you the opportunity to share information about your program as well as learn about the best practices of other libraries and organizations.

For more information visit the Training Showcase page on ALA Learning: http://alalearning.org/about/conferences/ala-annual/training-showcase/

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Digital Literacy Corps to Bring Widespread Training?

On March 16th the FCC sent it’s National Broadband Plans (pdf) to Congress.  The Plan included some exciting recommendations:

National Digital Literacy Corps to organize and train youth and adults to teach digital literacy skills and enable private sector programs addressed at breaking adoption barriers.

The recommendation for National Digital Literacy Corp modeled after Americorps.

Recommendation 9.3: The federal government should launch a National Digital Literacy Program that creates a Digital Literacy Corps, increases the capacity of digital literacy partners and creates an Online Digital Literacy Portal.

  • Congress should consider providing additional public funds to create a Digital Literacy Corps to conduct training and outreach in non-adopting communities.

Congress, the Institute of Museum and Library Services (IMLS) and the Office of Management and Budget (OMB) should commit to increase the capacity of institutions that act as partners in building the digital literacy skills of people within local communities.

  • Congress should consider providing additional public funds to IMLS to improve connectivity, enhance hardware and train personnel of libraries and other community-based organizations (CBOs).
  • OMB consulting with IMLS should develop guidelines to ensure that librarians and CBOs have the training they need to help patrons use next-generation e-government applications.

On March 26th the FCC gave the International Briefing on the U.S. National Broadband Plan it include a section on Adoption:

Launch a three-part National Digital Literacy ProgramAdoption

1.Create a Digital Literacy Corps-

  • Goal: Put Corps members into communities to help users get online and complete basic skills education
  • Also serves as workforce development/job skills platform
  • New appropriation to NTIA, to collaborate with CNCS (AmeriCorps,SeniorCorps) to design, fund and administer Corp

2. Increase capacity and training in libraries and community centers to provide digital literacy support

  • Goal: Increase infrastructure and capability of local partner sites to become the “where”–the locations for skills training and e-govapps support
  • New appropriation to IMLS, and guidelines created with OMB/IMLS

3.Create an Online Skills Portal

  • Goal: Give every American access to free, age-and language-appropriate content to impart digital skills
  • Created by collaboration among FTC, FCC, Department of Education, NTIA and others (along lines of OnGuardOnline.gov), but in partnership with private and non-profit sector who develop such content
  • New appropriation to support initial content development, outreach and evaluation

Under Universal recommendations:

Ensuring that schools and libraries have access to affordable broadband

  • Increase flexibility and bandwidth
  • Remove barriers to shared use with other community institutions
  • Improve program efficiency
  • Foster innovation with pilot programs, such as funding for wireless connectivity for devices off campus

The Plan cites the CyberNavigators from the the Chicago Public Library.  The CyberNavigators offer small group classes and one-on-one sessions at 42 library locations throughout the city. One-on-one sessions are by appointment only and may last up to one hour.

Right now this is a just a plan and there is no implementation. However, it is worth keeping an eye on many of us provide this type of training to the public already. The possibility of a large scale movement is exciting.  At this time it is not clear if the plan is for library staff to provide some or all of the training.  That it is being modeled after Americorps suggests volunteers or outside trainers.

Read more about the Digital Literacy Corps

ALA Annual Staff Development Discussion

Staff Development Discussion
ALA LEARNRT
This discussion is a great energizer for those new to staff development as well as for those who’ve been doing it for years. Come early and stay for the raffle
at the end of the program.

Monday, June 28, 2010 1:30-3:30pm

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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ALA Annual: Training Showcase Best Practices in Training, Staff Development and Library Continuing Education

Training Showcase: Best Practices in Training, Staff Development and Library Continuing Education
ALA LEARNRT

The training showcase is a poster session type of program celebrating innovative continuing education, staff development, and training initiatives in all types of libraries and library organizations. Invited participants present “best practices” from their organization or institution.

Sunday, June 27, 2010 1:30-3:30pm

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Database Delight: Library eResources, 23-Things-Style

On April 1st, the San Jose Public Library will launch its Database Delight online training program for staff.  Riffing off of the 23-Things model, we created a 13-week self-paced online learning program for staff where they learn a different database every week.  All staff are invited to participate in this self-paced online learning activity.

There are individual and group incentives to participate too.  Over 40 staff-donated Prize Packs are raffled off at the end of the program.  If you participate for one week, you get a raffle entry.  If you participate all 13 weeks, you get a bonus 5 entries.  In addition, the branch or unit with the highest percentage of participation and completion will win the “Database Awesomeness” Pizza Party for entire branch or unit!

The program was created by the SJPL Staff Development and Training Team (which I chair) and the Electronic Resources Team in response to a growing need for eResource awareness.

Why did we decide to do this?  Like most libraries, we have found that we could improve upon existing staff experience with and knowledge of library eResources.  As the chair of the Training Team, I strongly believe that all staff, no matter what position or experience, should be familiar with the library’s collections and services–both physical and virtual.  This training program is inclusive of all staff and will hopefully help us meet this goal.

The three biggest challenges:

  1. Finding training time for staff. Staff time is at a premium, and with huge budget cuts looming it has become even more imperative for everyone on board to become familiar with our digital collections.  Hosting the program online and letting people find the 30-60 minutes per week whenever they can will hopefully help with that problem.
  2. We had no prizes. Due to City of San Jose policy, we are not allowed to spend library money on prizes for staff (it’s seen as “paying staff twice to do their jobs”).  Wait, it gets worse.  We are also not allowed to solicit local businesses for donations either.  So we were left with no prizes until we hit on the idea of asking our staff to donate the very prizes that we would raffle off.  The prizes (or incentives, as we call them, as the city won’t let us use the word “prize” either), are not huge as a result and not everyone will get something.  But it’s the best we can do with a bad situation.
  3. The technology. As much as it pains me to say this, sadly our library is still in a technological state where we cannot host blogs on our web servers.  We ended up hosting the site on a free WordPress blog (thank goodness for that).  And all of the photos are hosted on our Flickr account, in a set just for the prizes.

So what’s next?  I encourage other libraries to think about using this training style to teach staff and customers about your online resources.  Our next project is to do the same style training for our eBook and eAudioBook collections.  If you want to learn more about how it works and what we’re doing, check out our “About this Project” page.

Join us today for T is for Training 42 at 2pm Eastern

Join us for our 42nd episode which will most likely include the following subjects: Keynote speeches: Giving and getting – What makes a good-great keynote speech? What tips do people have for giving a not good but great keynote?  What have you liked/not liked about keynotes?

Dealing with Instructional Burnout: How do you or do you deal with training burnout?

The Training Cornucopia: Save the libraries.org ; Plans for CIL’s: The Learning Track and the Live Taping and Movers and Shakers

The full post, including participating instructions is at http://wp.me/piQy4-ay

Hope to see you then.  If you cannot join us, catch all of the episodes in the handy sidebar on the right hand side of the ALA Learning Blog.

Maurice Coleman

Maurice Coleman, has been Technical Trainer at Harford County (MD) Public Library in North Eastern Maryland for the last 7 years. He has 20 years of experience training all ages how to sensibly use technology, computer hardware and software. He has also trained on effective technology planning and deployment, social media skills, nonprofit organizational development and fundraising, community organizing and presentation skills. He has presented at numerous conferences on topics such as digital personal branding, technology implementation, presentation and training skills, community development and effectively using social media. He hosts the library training podcast T is for Training and writes for the American Library Association’s LearnRT blog ALALearning. For his work he was named a 2010 Library Journal Mover and Shaker and received the Citizens for Maryland Libraries Davis McCarn Technology Award. You can find him on twitter @baldgeekinmd

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10 Tips for Training in Tough Times



Libraries across the country are being impacted by the economy. Staff are being laid off. Doors are being locked as libraries close or reduce hours. As we face this new reality, how does this impact our roles as trainers/teachers/learners? What can we do to not only support our organizations but secure training’s place within our organizations? Here are ten ideas for you to consider.

  1. Alignment. Align training with strategic priorities. If ever there was a time to tighten the training belt it is now. Do you know what your library’s strategic priorities are? If not, ask. Make sure that all of your training supports those outcomes and priorities for your library.
  2. Attitude. Set a good example. Employees often look at trainers as role models for the organization. Doom and gloom do not do anyone a bit of good. Lead by example. Look for the silver lining that exists and embrace this time as an opportunity for growth and change. Be flexible and willing to do things that may fall outside of your normal realm.
  3. Network and Collaboration. Look for ways to collaborate with other trainers. There are trainers across the country who are ready and willing to share and trade training materials. If you need a handout on the fly try posting to an email list. Or you might decide to create a more formal training exchange with a sister library.
  4. Webinars. ALA Learning will soon be announcing a new resource for sharing training and learning opportunities. Many of these events are free. Better yet many are online and require no travel. Publicize these events to your staff.
  5. Outcomes. Think in terms of outcomes rather than trainings. What outcome or result are you looking for? What problem are you trying to address? Once you’ve determined your outcome then you can determine if training is the best way to reach that outcome (in many cases it’s not). Don’t invest time and resources in training that’s not needed.
  6. Free. Look for free authoring tools. Do a search for “free elearning tools” and you will find lots of great articles. Like this one and this one from our own Jay Turner. With her budget cut to nearly 70% Sue-Minton Colvin, training and development coordinator for Lexington Public Library turned to e-learning. Not already having an established platform, Colvin created an entire training intranet using Shutterfly. Yes, you read that right, Shutterfly. I never even realized you could create a Web site using Shutterfly! Talk about using your resources!
  7. Social Learning. On her Web site Ageless Learner, Marcia Conner says that, “Informal learning accounts for more than 75% of learning that takes place in organizations today.” Embrace the power of Web 2.0 tools such as blogs, wikis, Facebook, and Twitter to facilitate informal learning. Host a discussion. Host a chat. The sky is the limit and we are only on the verge of utilizing these tools fully in learning and staff development.
  8. Visibility. Be visible in your organization. When you work primarily behind the scenes, it’s easy to stay holed up in your office. Get out and talk to staff. Find out what’s going on. Let them know what’s going on with training. Listen with empathy and remember tip #2.
  9. Better With Less. Instead of focusing on how we are doing more with less, focus on the opportunity to do better with less. As I said in tip #1, this blip in the radar gives us a chance to focus on the basics, rethink our training strategies, and truly show an impact on the organizations we serve. Staff training in the library is very different from public training. We are here primarily to improve the performance of staff within libraries so that they can better serve our customers.
  10. Don’t stop. No matter how tight the budget is, it’s a huge mistake for any organization to stop training completely. As the economy ebbs and flows it is crucial that libraries and our staff learn to go with that flow. Only through continuous learning can we keep our workforce’s skills up to date and prepare our employees for the changes that will no doubt take place in organizations.

I’d love to hear your thoughts and ideas about training in tough times. Please comment on this post to continue the discussion!

Lori Reed, managing editor of ALA Learning, is the learning & development coordinator (and mayor :) ) for the Charlotte Mecklenburg Library. She also blogs at http://lorireed.com.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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