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Content is King in Your LMS

June 6, 2008 By

In my last post (many, many moons ago!), I discussed some key factors to consider while evaluating learning management systems.  If you have already made the jump and purchased an LMS or are on the verge of purchasing, you have more factors to consider when setting up your system.  Let me share a few more nuggets of insight from the trenches:

 

v     Content is king: If you shopped smartly, then your LMS should already include a library of courseware from a reputable content vendor, such as Skillsoft.  These our-of-the-box e-learning solutions are great for building and enhancing basic job competencies, such as customer service, management and leadership, and software skills.  However, the crux for public libraries is finding content specifically for us – content that enhances focused, job-specific competencies, like readers’ advisory, providing services to teens, or advocating for funding.

 

When you are building up your library of content in your LMS, do not overlook the wealth of free resources, such as archived webinars or self-paced courses, provided by powerhouses such as the SirsiDynix Institute or Webjunction.  Also remember that many database vendors have free training presentations or webinars archived as well.  Finally, compile a list of all the knowledge objects you currently have available in-house that you can add to your system.

 

v     Accessing the knowledge: So now you have mountains of content, but how will your users access it?  Your LMS will definitely have a search the catalog feature, but you should be extremely thoughtful of how you assign categories during the initial setup.  Many of your staff members will want to browse the categories to see what’s available.  Think about how your staff currently searches for training resources.  If you already have a library of training materials that is organized by category or subject, consider using those as starting point for assigning categories.

 

v     Permissions: Inevitably, how you assign permissions in your LMS is tied to your organization’s culture.  Is authority in your library highly centralized?  Do you have much local autonomy?  Be cognizant of your culture before you begin assigning permissions.  For example, will you set up your system so that any staff member can create a log in on their own, or will the LMS administrator assign logins, or a combination of both?  Can any staff member, regardless of position or relevance of training content to their current position, register for any course in the LMS?     

 

Hopefully, you will find these tips useful in the not-so-easy task of implementing your LMS.

Jay Turner

Jay Turner, Training Manager at Gwinnett County Public Library in Georgia, is responsible for all aspects of learning and development for a staff of 300+ employees. He considers himself a lifelong student, and delights in sharing his passion for learning with anyone willing to listen (much to their chagrin!) He is a library lifer, who began working in libraries as a teen and has worn almost every conceivable public services hat since. Jay’s diversity of experience helps him develop and deliver solutions that are creative, practical, and effective. He is a self-proclaimed information and tech junkie, who gets his fix by playing in his “digital sandbox” with new tools and neat ideas to make learning more accessible, more flexible, and more fun across any medium. He can be reached at jayturner[at]comcast.net.

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Evaluating Learning Management Systems

April 25, 2008 By

Learning management systems (LMS) have been around forever, and it appears, at least in my anecdotal observations, that public library land is jumping on the bandwagon.  

An LMS empowers an organization to manage, track, and quantify all learning activities. 

 

No system is perfect, but there are several things to consider before purchasing an LMS.  We recently acquired an LMS here at Gwinnett County Public Library after evaluating several vendors.  I began this process very green, but have learned several valuable lessons along the way.  Here is some wisdom I’d like to share:

 

v     What exactly do we need from our LMS?

Sure, as the training manager, I have many ideas for what I want the system to be able to perform, but this purchase isn’t just about me.  Does HR have specific needs?  What role will the IT department play in the implementation?  What strategic benefits do the Executive Director and other department heads hope to reap from this large purchase?  Know your core needs before contacting any vendors.  You’ll be quickly embarrassed if you don’t.

 

v     What features must the LMS have?  What’s optional?

After you know your business needs, you can begin thinking about core features of the LMS and any extra bells and whistles.  What kind of reports do you need?  Does your LMS come bundled with courseware?  How scalable is the system?  Is the LMS SCORM and/or AICC compliant?  Only you know your budget.  It goes without saying that you cover the core features first.  Do not go gadget crazy and purchase features you don’t need (ie, learning management system vs. talent management system).  There are some thirsty sharks out in the ocean of sales reps.

 

v     Who is this company, anyway?

Be sure that you are buying from an established company.  Can your vendor provide references of clients who have benefitted tangible returns after implementing the vendor’s LMS? 

 

v     Should I buy or rent?

Buying your LMS software may sound appealing, and if you have the IT resources in your organization, maybe this works for you.  If you purchase your LMS, it’s yours.  The implementation, upkeep, and upgrades also become your sole responsibility.  However, if you rent, the vendor implements, upkeeps, and upgrades using this software as a service model.  The LMS is hosted on the vendor’s servers, and you don’t have much to worry about… except the yearly fee for service.

 

v     Will the LMS work with other systems our organization uses?

This is a huge consideration, especially if your library already has a human resources management system.  Is it important that your LMS be able to communicate with your HRMS?  Can the LMS talk to the HR system?  If so, how much will it cost to customize the LMS?  Customization is expensive!

 

 Hopefully these tips will save you some grief.  If only I knew then what I know now.

 

~Jay

Jay Turner

Jay Turner, Training Manager at Gwinnett County Public Library in Georgia, is responsible for all aspects of learning and development for a staff of 300+ employees. He considers himself a lifelong student, and delights in sharing his passion for learning with anyone willing to listen (much to their chagrin!) He is a library lifer, who began working in libraries as a teen and has worn almost every conceivable public services hat since. Jay’s diversity of experience helps him develop and deliver solutions that are creative, practical, and effective. He is a self-proclaimed information and tech junkie, who gets his fix by playing in his “digital sandbox” with new tools and neat ideas to make learning more accessible, more flexible, and more fun across any medium. He can be reached at jayturner[at]comcast.net.

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