We’re conducting an experiment over at WebJunction. And you can help us discover the answers. It’s called the Learn Together Project.

The challenge: can we take a self-paced, online, non-library-specific course and give it meaningful, social engagement with library context?

The course: The Customer’s Voice, a course in improving our anticipation and satisfaction of customers’ (patrons’) expectations

The setup:

• We (WJ) create a group as a virtual classroom.
• We invite people in the library world to join the group and sign up for the same course at the same time. (This is where you come in.)
• We have a live-online kickoff meeting to get the learning juices flowing.
• We proceed independently through the course.
• We share our insights and comments in the discussions, and share library-relevant resources with the group.
• We feel increased motivation and energy to learn and to apply our new knowledge to improve customer service on the job.
• We learn together.

If you want to participate in our social learning experiment, join the group, enroll in the course, and we’ll see you at the kick-off meeting.

Betha Gutsche

Betha Gutsche has been a virtual librarian ever since receiving her MLIS from the University of Washington Information School. Immersed in the online community of WebJunction, she has cultivated community connections through forums, live online events, and writing stories about the library community. She has delved into e-learning design, curriculum development, needs assessment, and all things connected to social learning in the online world. Betha is the editor-in-chief of the Competency Index for the Library Field. She is now the manager of Project Compass, a program working with public libraries to augment their service to communities impacted by tough times. Underneath it all, Betha is an artist and loves to raise awareness of visual literacy and introduce people to the power of image.

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