From InfoPeople:

Email has brought about many improvements in the way we communicate in the workplace. It’s quicker than inter-library mail, less intrusive than a phone call and it can be an efficient way to keep track of the correspondence details. When used improperly, however, email can be an impediment to your career and your library’s organizational efficiency and effectiveness. Managing your inbox and replying in a timely manner is a critical part of managing your communication with others. Do you feel “Buried in Email”? Do you have an effective way to organize and process your emails? Most people don’t. This webinar gives you the information and proven strategies you need to effectively manage your emails once for all. Did you know that email can be one of the most misunderstood communication tools that we use? Why? Because many times, email messages are poorly written and the receiver has not been given the information they need. In this one hour program, you’ll learn the tips and techniques to writing and sending email messages that people will read and understand. By the end of the webinar participants will learn and begin to master:

Using a decision making process for managing email

• Scheduling uninterrupted time to process and organize email daily
• Organizing Logins and Passwords
• Writing Subject Lines that attract the recipient to open your email
• Keeping the message focused and readable
• The difference between formal and informal email writing
• Easy steps to proofreading email
• Email Etiquette for managing incoming and outgoing email

Speaker: Andrew Sanderbeck. Andrew Sanderbeck is adjunct professor at Johnson and Wales University, and works with Kent State University, The University of Louisville and Rockhurst University in their Corporate and Community Learning Programs. Andrew trains and consults with libraries and library organizations to help them realize the true human potential of their management and employees. He is the publisher of the Friday News Minute, a free weekly e-newsletter read by thousands of library professionals around the world.

Tuesday, November 24, 2009, 3-4 pm Eastern/12-1 pm Pacific

This webinar will last approximately one hour. There is no charge for this webinar. Pre-registration is not required. For more information and to participate in the November 24 webinar, go to http://infopeople.org/training/webcasts/webcast_data/315/index.html

If you are unable to attend the live event, you can access the archived version the day following the webinar. Check our archive listing at: http://www.infopeople.org/training/webcasts/list/archived

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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