E-learning Through the Alphabet

E-learning and e-learners, as ALA Learning colleague Mary Beth Faccioli noted in her own article late last week, are taking a variety of interesting directions.

We are seeing new models explored by those providing as well as engaging in what is variously referred to as e-learning, distance learning, online learning, computer-based learning, and other variations that could probably create a blog-length list. When we drill down a bit into specific variations on the theme, we’re also seeing forms of online learning for almost every letter of the alphabet: m-learning (learning via mobile devices) as well as what are only half-jokingly being referred to as t-learning (learning delivered via Twitter) and s-learning (learning delivered via Skype), for example.

The more we explore best practices and innovations in e-learning, the more we realize how much we still have to learn and absorb. And yet there is something basic that connects all of these various and varied options: delivery of learning at the moment of need combined with learners’ willingness to drive the learning process. Through synchronous and asynchronous offerings. In the form of blog pieces—like those published here at ALA Learning and imbedded with enough links to provide the equivalent of an entire well-planned lesson. Through online bibliographies which in themselves lead learners to a variety of resources on e-learning itself so they can explore those resources when they are ready to explore, not when someone else tells them they should. Through the formal online courses and workshops such as those provided through ALA TechSource and many other ecourse publishers and providers, as well as through podcasts such as Maurice Coleman’s continuing T is for Training series—the sort of offerings that can be enjoyed when they are first offered or revisited by individuals and groups accessing those lessons through online archives.

I’m not among those who believes e-learning will or even should replace face-to-face learning; I’m far more sympathetic to the many great trainer-teacher-learners who insist that e-learning is simply part of the much larger field in which we play—learning—and that the sort of either-or options foisted upon us by those who insist that any one sort of learning will replace all others are creating rather than removing barriers to our ability to offer and engage in effective learning options.

Much has been written about Personal Learning Environments—we’ve seen great pieces here on ALA Learning, and I still return to Michele Martin’s pieces on The Bamboo Project blog when I’m in need of a refresher course on the topic—and I believe the recognition of the importance of these personal learning environments is an important part of our e-learning toolkit.

For those who are trying to wrap their hands and minds around the entire concept, there’s a lot of comfort in the idea that e-learning is an expansive and fairly flexible learning medium. And it’s even more comforting to discover that through our colleagues, the postings at ALA Learning, and the numerous other resources we and our colleagues discover and share on an almost daily basis, we will never be short of resources. As long as we are willing to explore.

Paul Signorelli

Paul Signorelli is a writer, trainer, presenter, and consultant based in the San Francisco Bay Area. He works with clients to successfully facilitate the introduction of new technology into organizations; prepares and presents webinars and other online and onsite learning opportunities for a variety of clients; is actively involved in ALA and ASTD; continues to prepare articles for "American Libraries," the eLearning Guild's "Learning Solutions Magazine," and other publications; and co-wrote "Workplace Learning & Leadership" with Lori Reed for ALA editions. Paul can be reached at paul@paulsignorelli.com.

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A Model to Support Self-Directed Elearning

As trainers and instructional designers, many of us are becoming more and more involved with asynchronous, self-directed elearning. Some of us are designing courses ourselves for staff. Many more are directing staff to existing courses via WebJunction, or through providers like LE@D or the University of Wisconsin-Madison SLIS.

The Good and the Bad of Self-Directed Elearning

There are well-known advantages to self-directed elearning. These include:

  • reduced travel cost and time
  • can be taken most any time and any place with an Internet-connected device
  • cost effectiveness – courses are often reasonably priced relative to real-time training
  • standardization – all learners get the same information
  • learners can control their own experience, work at their own pace and repeat content as needed
  • learners have the freedom to explore and to fail without a roomful of peers and an instructor watching

These advantages are compelling and can lead organizations to blindly adopt self-directed elearning for staff development. But there are downsides for learners worth considering. The big ones include:

  • lack of motivation to complete courses or trouble managing time without start-and-end-date structure
  • learners feel isolated and miss the opportunity to share ideas, get clarification or have questions answered
  • it can be more of a challenge to transfer what’s learned to the real-world work environment

Moore’s Three Interactions

Moore's Three InteractionsWhen I think about learning and addressing disadvantages like these, I often come back to Moore’s Three Types of Interaction. Moore’s three interactions are:

  1. learner with content,
  2. learner with instructor or expert, and
  3. learner with learner.

This is a simple framework that can be applied whenever we want to maximize learning.

“Learner with content” interaction is what we typically think about when we consider education—reading a text, listening to a lecture. This is the common interaction in a self-directed elearning course.

“Learner with expert” interactions go beyond the dump of information typically associated with a lecture or the standard click-and-read elearning course. Learner-expert interactions are important for clarification of concepts and providing alternative explanations for different learners with different styles and levels of understanding. They also provide essential guidance with applying what’s learned to the real world.

“Learner with learner” interactions are important for learners to test and synthesize their ideas among peers. Learner-learner interactions are central to many learning theories and pedagogies (see social constructivism, communities of practice, problem-based learning, team-based learning and authentic learning as examples). As with learner-expert interactions, learner-learner interactions are often lacking in self-directed elearning experiences.

Finding A Way to Blend All Three

How can we help to blend in all types of interaction when we’re offering asynchronous, self-directed elearning at our libraries, and address the known disadvantages?

At the Colorado State Library, we developed a straightforward model for libraries implementing this kind of learning that blends all interactions. The model includes considerations and actions for both learners and their managers. The full model is available as a handout: Strategies for Online Learning Success.

Strategies for Online Learning Success

The model starts with questions to ask during a planning stage, where the learner and manager closely consider the needs of the organization and the learner, and look in advance at how the learning will be applied. The model goes on with suggestions for making a commitment to learning, through scheduling, clarifying expectations, and defining what success looks like.

Spending time in these early phases works to ensure the learning is relevant to the learner and to the organization, is being taken at the appropriate time, and is supported with time and scheduling. These phases begin to provide structure and support for the learner-content interaction even before the coursework begins.

The model then offers further structure to support the learner while consuming the course content. The bulk of the learner-content interaction takes place here. Learner-expert interactions also begin, with the manager mentoring on course content and assessing the learning.

Both learner-expert and learner-learner interactions are addressed in the last phases of application and sharing. Here the learner is coached in applying the material to the workplace by the manager. The learner goes on to relate with peers by sharing the course content and its application in brown bags, through tip sheets and more.

This model can be implemented or repurposed in your own environment to provide much needed structure to self-directed elearning and the necessary interactions that ensure deeper learning and successful application to the workplace.

There are certainly many other ways provide a blend of interaction to support self-directed elearning for staff. How are you supporting your staff with self-directed elearning? Are you allowing for learner-expert and learner-learner interactions? Please share your ideas, approaches, successes and failures in the comments.

Mary Beth Faccioli

Mary Beth Faccioli, MLIS is the Instructional Design and Technology Senior Consultant at the Colorado State Library.

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New Digital Supplement from American Libraries

E-Learning Comes to You

American Libraries Winter Digital Supplement is now available online!

This new American Libraries Digital Supplement features a look at the latest in cutting-edge delivery of online education to the library profession, a host of continuing-education opportunities available from the American Library Association regardless of where you practice your profession, and candid reactions from e-students about their experiences.

The Winter 2011 edition contains a feature article about e-learning written by by ALA Learning Contributing Author Paul Signorelli.

Here’s what you’ll find inside:

  • ONLINE @ ALA
    From regional institutes to online classes, ALA offers a wealth of continuing-education resources
  • REFLECTIONS OF CERTIFICATION CANDIDATES AND GRADUATES
    How the online learning experience has touched their lives and advanced their goals
  • E-LEARNING: THE PRODUCT OF A RISK IS A LESSON
    Online learning for library staff is taking shape and taking off
  • FROM THE EDITOR
    Investing in Your Staff with Online Learning, by Jenifer Grady

You can read this supplement in the easy-to-use Zmag web browser format, or download it as a PDF for offline reading. Just click here to get started.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Learning at the Charlotte Mecklenburg Library

Learning at the Charlotte Mecklenburg Library has changed a great deal since I began working there 11 years ago when most training consisted of courses such as how to use Microsoft Office and how to search online resources and databases. In 2005 I moved from a busy regional branch library to the Human Resources department and created the Library’s Core Competencies program and then in 2006 I worked with Helene Blowers on our Learning 2.0/23 Things Program. Once those programs were complete we received less requests for computer training and more requests for soft skills training such as customer service and communication skills.

Why the change? I think our staff are more tech-savvy and willing to try new things and at the same time technology has evolved to become more intuitive for the end-users.

In 2009 we created a Learning Council comprised of about 10 staff members from all facets of the library. We have a person from technical services, IT, children’s services, adult services, and outreach on the team. There are also staff members from large branches as well as small. We’ve tried to have representation from all parts of the library. Once a year the Learning Council meets to discuss training for the next year. We discuss what’s working well, what’s not working well, what skills are staff lacking, what new products might staff need training in. I also meet with a random sampling of managers to ask the same questions.

Last year I took the time to go through the Library’s strategic plan and define competencies that support that plan. Then I focused training on supporting each of those competencies. You can take a look at the complete curriculum here. The courses for that program were conducted by subject matter experts within the library. We have a separate training curriculum for managers and supervisors that is administered by another member of our HR staff.

This year we face new challenges of reduced staff (from more than 600 to about 300) and reduced hours at all of our locations. The workload for our front line staff has not decreased though. If anything our libraries are busier than ever since the unemployment rate in the area hovers around 10%. This makes it difficult for staff to find time to leave their libraries to attend training.

We’ve been making plans to introduce online learning to our staff for the past two years. It took some time to get the infrastructure in place to do this (you need lots of bandwidth!). I knew what kind of solution we needed or at least what I dreamed of!

We use PeopleSoft for all of our HR functions such as payroll and training registration and record-keeping. I wanted a system where I could create content, then publish the content as courses for our staff to take at their convenience, then have the training records automatically updated in PeopleSoft when the training is complete. I knew this solution would be expensive so I posted this on my local ASTD email list to see what recommendations others might have. Dick Handshaw, president of Handshaw, Inc. contacted me to discuss my needs further, then donated hosting of the learning content management system Lumenix to the Library. You can read more about the LCMS in the April 2010 issue of Computers in Libraries. Look for the article When the Going Gets Tough, the Staff Needs More Training. Below you can see a preview of the course software and a demo course.

The hope is with self-paced learning modules, our staff can complete courses at their own pace and convenience. They will not have to sign up for a course months away and travel to a training site. Instead we can provide solutions for learning on demand. When you need the training it’s there and available to you.

Realizing that self-paced training takes a lot of up front time to develop we are also implementing WebEx for live, online or synchronous learning. WebEx will allow staff to attend training, remotely from any location with Internet access. There are a number of similar Web conferencing platforms available.

Because synchronous learning courses can be developed more quickly then self-paced courses, we’ll be able to get more courses out quickly to our staff. However keep in mind that synchronous learning is not the same thing as a webinar. Synchronous learning courses are limited to a small number of individuals and are highly interactive. If you want to become an expert online trainer look no further than InSync Training and their Synchronous Learning Expert certification.

Our plan is over time to have most of our training available online with supplemental face-to-face sessions offered with more hand-on activities. None of this would be possible without the great team of staff we have who provide content for me to put into the online courses. Training, learning, whatever you want to call it, is definitely a team effort. I work with an amazing staff who always find ways to share the information they’ve learned with other staff.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Learning Round Table Programs, Events, Battledecks at ALA Annual

The Learning Round Table has something for everyone at the ALA Annual Conference this year. The following is a list of programs, meetings, and events.

Also note the icons next to each event. These icons have links that will download the program as an appointment to your calendar. If the icon does not work, try right clicking and saving the .ics file before opening it. We also have a flyer that you can print and bring with you (click the image below to download).

Friday, June 25

Beyond Face to Face: New Methods for Staff Training
8:30am-12pm
Renaissance Hotel Congressional Hall C

Limited time and busted budgets make it increasingly difficult for library staff to leave their buildings to attend training events. Maverick library trainer Jay Turner along with T is for Training host Maurice Coleman and instructional designer Mary Beth Faccioli will demonstrate how to engage learners with effective and innovative uses of e-learning. Walk away from this pre-conference knowing how to: Identify free and cost-effective resources for presenting e-learning; Apply best practices in instructional design to e-learning; Recognize technical constraints in publishing e-content. Tickets Onsite: $150. Event Code: LEA1.

Saturday, June 26

Open Board Meeting I
8am-12pm
WCC-159 A/B

Our Board meetings are open to anyone interested in the activities, mission and work of the Learning Round Table. We discuss both old and new business, review goals, strategize and plan for the future, plot out committee work and have fun, too. Join us for all or part of our two meetings. We’d love to meet you!

Building with Competencies
1:30-3:30pm
Grand Hyatt Constitution A

Once you’ve determined the competencies needed by your staff, what next? Competencies are building blocks—there are a variety of constructions to be built with them for guiding staff training, recruitment, and other personnel strategies. Join us as we explore strategies and case studies of competency based staff development efforts. Presented by Betha Gutsche and Sandra Smith.

Sunday, June 27

Library Trainers as Leaders
10:30 am-12pm
WCC-201

Library staff development programs are in a state of flux. It is no longer enough for administrators to tell staff what training to offer. Workplace learning and performance professionals need to be part of the strategic planning of the organization. This interactive session will include audience participation and sharing of best practices as to how library trainers can step up their leadership skills and get a place at the library strategic planning table. Facilitated by Paul Signorelli with panelists Maurice Coleman, Sandra Smith and Louise Whitaker.

Training Showcase: Best Practices in Training, Staff Development & Library Continuing Education
1:30-3:30pm
WCC-Ballroom

The training showcase is a poster session type of program celebrating innovative continuing education, staff development, and training initiatives in all types of libraries and library organizations. Participants present best practices from their organization or institution.

Membership Pavilion Learning Round Table Lightning Talk
3:30-3:45pm
Exhibit Hall

Monday, June 28

Open Board Meeting II
10:30 am-12pm
WCC-156

Our Board meetings are open to anyone interested in the activities, mission and work of the Learning Round Table. We discuss both old and new business, review goals, strategize and plan for the future, plot out committee work and have fun, too. Join us for all or part of our two meetings. We’d love to meet you!

Staff Development Discussion
1:30-3:30pm
WCC-143A

This discussion is a great energizer for those new to staff development as well as for those who’ve been doing it for years. Come early and stay for the raffle at the end of the program.

Battledecks: The ALA Rumble Royale
5:30-7pm
WCC-103A

Battledecks represent the ultimate challenge for public speakers as they are challenged to give a coherent presentation based on hand-selected, seemingly unrelated slides that they see for the very first time live on stage. This competition, often referred to as “PowerPoint Karaoke,” will see our brave and willing participants compete for the glory of being crowned ALA’s reigning Battledecks champion. The participants will face judgment from a panel of four judges, with the winner to be determined based on a variety of criteria and general overall awesomeness. Hilarity, along with some learning, is guaranteed for all!

Defenders of a title:
Michael Porter(Battledecks champion from Internet Librarian 2009)
Andromeda Yelton (Battledecks co-champion from ALA MW 2010)
JP Procaro (Battledecks Champ from Pres4Lib)
Bobbi Newman (Battledecks co-champion from ALA MW 2010)

Contenders for the title:
Jason Griffey
Buffy Hamilton
Lisa Carlucci Thomas
John Chrastka
George Needham

Judges:
Peter Bromberg
Julie Strange
Maurice Coleman
David Lee King
Jenny Levine

Emcee: Janie Hermann
Timekeeper/Vanna White: Patrick Sweeney
Slidemakers: Alice Yucht, Patrick Sweeney, Janie Hermann, Jaime Corris Hammond, Andy Woodworth and anyone else who volunteers.

Event and Prizes sponsored by American Libraries and The Learning Round Table.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Fighting for Attention: Engaging E-Learning Hacks

Designing e-learning is my creative passion. I get stoked at the prospect of authoring a course that is fun, engaging, and appealing to learners. As an erstwhile student and current professional, I’ve taken scores of self-paced e-learning courses over the years. I’m often astonished by how static and dull most of these presentations are. Granted, there are technical limitations (and in some cases, design standards) that dictate how much multimedia can be used in self-paced course modules. However, smart uses of multimedia in online courses can help capture attention, which is fundamental to facilitating the learning process. Below you’ll find some of my favorite hacks for adding pizzazz to online presentations. Be sure to adhere to the terms of service of each resource listed… and be a good librarian by respecting copyright.

Let’s Get Visual

If you are in need of fun photorealistic visuals, but you are not a Photoshop pro, check out 3dVia’s 3D Collage app. This neat Facebook application allows you to design hybrid 2D/3D images by using a photograph as a backdrop and importing 3D models into the scene. 3D Collage is fast, fun, and free. Simply upload your own 2D image into the program or snag one from Flickr, locate a 3D model from inside the app’s library, and then publish the output to your Facebook profile. Once the picture has been published, simply save a copy of it and paste it into your e-learning course. I’m currently working on a point-and-click adventure about customer experience, and I’ve used 3D Collage to develop all the in-game images.

Hit learners with a quick shot of fun and creativity by using any of these e-learning hacks.

Hit learners with a quick shot of fun and creativity by using any of these e-learning hacks.


Of course there are times when you may need to add video to your e-learning modules. Youtube is an excellent clearinghouse for finding video assets. Depending on your authoring tool, however, streaming videos can present a challenge. If you are using Adobe Captivate 4, there is an excellent Youtube widget that allows for streaming directly to your Captivate presentation. If you do not have Captivate 4, you can likely import the Youtube video as a Flash video file. To save Youtube video as FLV, simply go to KeepVid, enter the URL of the video you want snag, download the file, and then save it as an FLV. Voila! You should now be able to insert the Flash video into your presentation. This tip is useful for authoring tools like Articulate and the free online course builder, Udutu.

Another hack I commonly use is recording screencasts to demonstrate processes. Screencasts are digital recordings of computer screen output. You do not need anything expensive like the commercial version of Camtasia to record one. It’s possible to make a screencast directly from your browser by using Screencast-o-matic.com. Screencast-o-matic integrates with Youtube so that you have a place to host your screencasts for free, provided you have a Youtube account. After recording the screencast, simply upload it to YouTube from the Screencast-o-matic interface. You can link to the screencast, stream it during a course if you are using Captivate’s Youtube widget, or you can rip the FLV file using KeepVid.

It’s Not What You Say, but How You Say It

I prefer self-paced e-learning modules that have audio narration (with the option to mute in the event that the narrator is terrible!) When recording audio, course authors must be mindful of sound quality and audio level. A best practice that I recommend is to record the audio separately, using an editor like the freeware Audacity, and then optimize the audio before importing it into a course. This ensures that all slides have equal sound levels. You can also use Audacity for more creative purposes. Consider applying a voice filter to the narration of an objective slide for a change in pace. If you are using characters or agents in your e-learning, you can also apply filters to their voices for a bit of variety. Here are my three favorite custom filters for Audacity and directions for creating each.

Robot Voice Filter:
1. Record voice
2. Highlight selection
3. Go to Effect, then scroll down to Delay
4. Change the Decay amount 10
5. Change the Delay time to .009
6. Change the Number of Echoes to 30, then click OK
7. Go back to Effect, and repeat Delay four times.
8. Play your edited track

Chipmunk filter:
1. Record voice
2. Highlight selection
3. Go to Effect, then select Change Pitch
4. Modify the Percent Change to 117.50
5. Play your edited track

Walkie-Talkie Filter:
1. Record voice
2. Highlight selection
3. Go to Effect, then FFT Filter
4. Click on purple line and drag it up to the top (12db)
5. Click 10000Hz
6. Click OK
7. Click Effect, then High Pass Filter
8. Change Cutoff Frequency to 2000, then click OK
9. Repeat this process 2 times
10. Play your edited track

Have fun using these hacks, but resist the urge of inserting too many. There is no substitute to sound instructional design.

Jay Turner

Jay Turner, Training Manager at Gwinnett County Public Library in Georgia, is responsible for all aspects of learning and development for a staff of 300+ employees. He considers himself a lifelong student, and delights in sharing his passion for learning with anyone willing to listen (much to their chagrin!) He is a library lifer, who began working in libraries as a teen and has worn almost every conceivable public services hat since. Jay’s diversity of experience helps him develop and deliver solutions that are creative, practical, and effective. He is a self-proclaimed information and tech junkie, who gets his fix by playing in his “digital sandbox” with new tools and neat ideas to make learning more accessible, more flexible, and more fun across any medium. He can be reached at jayturner[at]comcast.net.

The Library Trainer as Constructivist eLearner


Instructional Design by Lauren Pressley

Image: Instructional Design by Lauren Pressley


Like many others I’m learning how to do most of my job on the fly. Because the precepts of my own learning  require me to share, I thought I’d air my own personal learning adventures in case there are others in the same situation. Learning Just In Time, I’m grappling Andragogy (Adult Learning theory) and Instructional Design theory so that I can effectively build professional learning plans in a Learning Management System for HMCPL staff.


After my recommendation, we have a brand new installation of Moodle, the leading open source LMS application in the educational community, as the basis for what will be a series of competency-based learning plans for staff. While it’s still in the ITS testing phase, I’m trying to get in the right frame of mind before I begin. Of the three learning theories (Behaviorism, Cognitivism, and Constructivism) Moodle’s philosophy is guided by a “social constructionist pedagogy” which might be perfectly suited for library staff learning. The concept behind PLCMC’s “23 Things” seems to be an excellent example of Constructivism, in that by reflecting on our experiences, we construct our own understanding of the world we live in.


While there are There are Model-Based Usability Heuristics for Constructivist e-Learning, I do plan on submitting a budget request so that I may participate in a Moodle-based class titled “Implementing Online Teaching and Learning: Using Moodle and Other Web 2.0 Features” by Diane K. Kovaks. Until then, I’ve come up with a syllabus of my own: I’m subscribed to eLearning Learning Community’s feed for Instructional Design to keep up with the latest posts on the subject and I’m absorbing well. I’m following Thursday evenings’ #lrnchat on Twitter. Though still at the legitimate peripheral participation (lurking) stage, I spoke up just this week and was rewarded with good conversation about learning. Moodle tutorials (2 Minute Moodles) are to familiarize myself with the Moodle interface, while Martin Ryder of the University of Colorado at Denver School of Education has compiled an exhaustive list of Instructional Design Models and I’m working through those.


Interesting that Catherine Lombardozzi is studying the Constructivist theory within the ADDIE Instructional Design Model to develop a Learning Environment Design model.  A more common, systematic approach to eLearning, the ADDIE model get’s it’s name from the following five components: Analysis, Design, Development, Implementation and Evaluation. Raleigh Way of Georgia Southern University’s Center for Online Learning says that ADDIE is a “strategic planning of a course. It is a blueprint that you design and follow. It helps us connect all the dots to form a clear picture of teaching and learning events” and has an excellent set of tutorials here.


Thought recently maligned, I appreciate the systemic manner and fluid hierarchy of ADDIE, and the more I study it more I feel this approach can be given to almost any talk, course or series of learning opportunities.

In TechSoup‘s recent webinar Tech Training Made Simple with Online Videos with Lee Lefever (creator of those fabulous CommonCraft videos) I asked Lee if he had any tips for library trainers on teaching technology. His reply was to tell a story with a sympathetic character, then solve that character’s problem. A dominating thread in his videos, we all relate to his characters and scenarios. While there is debate among professional Instructional Designers about the lack of ID theory in CommonCraft videos, there is no doubt as to their effectiveness on the adult learner. I know I’m just at the beginning of my learning journey here and that there are many experts to learn from. but this is the level of ‘explainability’ that I hope to achieve in our staff learning plans.


Do you have recommendations for creating courseware which inspires learning at the CommonCraft level? If so, please share. If it can’t be done, then why?

Marianne Lenox

As the Staff Training & Volunteer Coordinator for the Huntsville - Madison County Public Library in Alabama, Marianne is responsible for planning, directing, maintaining and implementing a comprehensive staff training and volunteer program for her library. She consistently strives to provide learning opportunities, professional information and technical training to ensure both better library service and the professional development of the Library’s staff and volunteers.

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E-Learning Preparedness

I had the opportunity a few weeks ago to participate in an online chat about e-learning best practices with our own Paul Signorelli.  As I answered questions for Paul, I had the opportunity to reflect on my experiences in introducing blended learning at Gwinnett County Public Library, an organization, that until a couple years ago, relied almost solely on classroom-based ILT for training.  In my ferver to get e-learning off the ground, I took a few lumps along way that could have been avoided had I taken more care to address early on a few fundamental questions in implementation regarding physical assets, supervisory needs, and administrative concerns.  I volunteered to Paul that I would be happy to compile and share a general e-learning preparation checklist for libraries considering e-learning, or for those that are relatively new to it.  Here goes (or visit the Google group T is for Training for a printer-friendly version):

E-Learning Preparedness Checklist

Physical

  • Does each work unit have an adequate number of PCs to be used primarily for e-learning?
  • Are the PCs in an area away from potential distractions?
  • Does each training PC have the necessary equipment and configuration for e-learning?
    • Consider equipment such as:
    • Headset microphones for webinars
    • Webcam for video conferencing
    • Browsers correctly configured (i.e., Java, Flash Player, Active X controls, popup blockers, software applets, etc)
  • Is there a Help Desk/Tech Support system in place?
  • Are there bandwidth bottlenecks during peak times of PC use in the branches?

Supervisory

  • Do employees have scheduled off-desk time to participate in e-learning?
  • Is training viewed as an essential job function and supported as such?
  • Are policies/guidelines in place to restrict hourly employees from accessing e-learning off the clock?
  • Will concepts taught in e-learning be modeled and reinforced in the workplace?

Training Administrator

  • Will e-learning offerings conflict with branch/department scheduling?
  • How will new e-learning opportunities be advertised?
  • Which, if any, e-learning classes count toward CEUs for your professional staff?
  • Have you communicated your vision for e-learning so that staff know what to expect?
  • Do you have the buy-in of key stakeholders, such as the Director, the IT department, line managers, etc?
  • What evaluative criteria will be used to determine the success of e-learning initiatives?

Jay Turner

Jay Turner, Training Manager at Gwinnett County Public Library in Georgia, is responsible for all aspects of learning and development for a staff of 300+ employees. He considers himself a lifelong student, and delights in sharing his passion for learning with anyone willing to listen (much to their chagrin!) He is a library lifer, who began working in libraries as a teen and has worn almost every conceivable public services hat since. Jay’s diversity of experience helps him develop and deliver solutions that are creative, practical, and effective. He is a self-proclaimed information and tech junkie, who gets his fix by playing in his “digital sandbox” with new tools and neat ideas to make learning more accessible, more flexible, and more fun across any medium. He can be reached at jayturner[at]comcast.net.

The all-new networked teacher (librarian?)

Networked TeacherThere is a lot of talk about the new wired and networked student, but where does that leave teachers and trainers?

Alec Couros considers what it means to be a networked teacher and his ideas informed the last minute of this video on The Networked Student.

Networked Teacher roles Far from being rendered obsolete, the networked teacher has a powerful set of functions in the realm of social learning. Relieved of the sage-on-the-stage burden, teachers can explore new territory.

  • Learning architect: helps students to build learning networks
  • Modeler: provides guidance when students get stuck
  • Learning concierge: helps students with communication etiquette and how and where to ask for information
  • Connected learning incubator: provides guidance on how to vet resources and identify quality information
  • Network sherpa: organizes the mountains of information
  • Synthesizer: helps students navigate beyond the  course and develop real knowledge for their futures
  • Change agent: helps students to “creatively solve the world’s problems”

These are good roles to consider in terms of “training” (outmoded term) library staff, but don’t you think all of these roles could apply to librarians and their patrons of all ages?

Betha Gutsche

Betha Gutsche has been a virtual librarian ever since receiving her MLIS from the University of Washington Information School. Immersed in the online community of WebJunction, she has cultivated community connections through forums, live online events, and writing stories about the library community. She has delved into e-learning design, curriculum development, needs assessment, and all things connected to social learning in the online world. Betha is the editor-in-chief of the Competency Index for the Library Field. She is now the manager of Project Compass, a program working with public libraries to augment their service to communities impacted by tough times. Underneath it all, Betha is an artist and loves to raise awareness of visual literacy and introduce people to the power of image.

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Video Web conferencing –not ready for prime time

I spent all of yesterday on the “aorta” level of the Seattle Public Library, those crimson hallways being the site of our local ASTD chapter’s Future of Training event. It was a fun and lively exchange of knowledge and experience with a cohort of mostly corporate trainers. The format followed the organic barcamp model, with sessions suggested and posted (somewhat) on the fly and locations shifting according to the level of interest expressed.

As a frequent online presenter and facilitator, I was interested in a session on Web conferencing with live video. I have imagined that seeing the instructor’s expressions and gestures would fill in the missing link that keeps online training from being the full equivalent of in-person training. The live motion would counterbalance the static nature of the information on the slides. Now I know it’s not that easy or automatic.

The presenter showed us a recording of bad video—what not to do—before showing us the “good” video. I was hard-pressed to tell the difference. This is what I saw:

  • the lighting was terrible, casting deep shadows on the speaker’s face
  • the camera angle was singular, static, and poorly chosen
  • the speaker was not animated and not engaged with the camera (aka the audience)
  • the colors of clothing and background were drab

With all this visual turnoff, you’d think I’d be looking at the slide content instead. But no—I couldn’t take my eyes off the speaker’s face, unless she swiveled her chair or crossed her legs, which drew my eyes there. Motion in an otherwise inert environment is totally seductive, even if it is deadly dull motion.

I realized that, in order to add video effectively, you have to acquire the skills of a TV producer. Set up professional lighting and manipulate multiple cameras with pre-programmed zooms (an approach pioneered by Desi Arnaz for early television). Stage the background and the apparel (and makeup?) and find a SME who’s also trained to work in front of the camera. Then you might have something worthy of taxing the bandwidth of your audience.

I have enough challenges working in the present Web conference setting that I think I’ll wait for this piece of the future of training to evolve a bit more. But hey, feel free to disagree with me! I just stumbled on Oovoo, which makes me think that maybe video communication does have a future. Anybody oovooing?

Betha Gutsche

Betha Gutsche has been a virtual librarian ever since receiving her MLIS from the University of Washington Information School. Immersed in the online community of WebJunction, she has cultivated community connections through forums, live online events, and writing stories about the library community. She has delved into e-learning design, curriculum development, needs assessment, and all things connected to social learning in the online world. Betha is the editor-in-chief of the Competency Index for the Library Field. She is now the manager of Project Compass, a program working with public libraries to augment their service to communities impacted by tough times. Underneath it all, Betha is an artist and loves to raise awareness of visual literacy and introduce people to the power of image.

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