Travel, Change, and Our Brains on Conferences

Attending a professional conference with colleagues has always struck me as a highly productive and mind-expanding experience—a learning experience that produces positive and long-lasting results far beyond anything I would have expected. And returning from the American Library Association (ALA) 2011 Annual Conference in New Orleans last week, then diving into Norman Doidge’s book The Brain That Changes Itself, may have finally helped me understand the physiology behind that feeling.

Doidge, in exploring the physiological plasticity of brains—the brain’s ability to rewire itself in response to new situations and challenges—documents how much we do to strengthen our brains when we “engage in tasks in which we must focus our attention as closely as we did when we were younger, trying to learn a new vocabulary or master new skills…That’s why learning a new language in old age is so good for improving the maintain the memory generally. Because it requires intense focus, studying a new language turns on the control system for plasticity and keeps it in good shape for laying down sharp memories of all kinds.”

Any of us who have traveled to places where our native tongue is not spoken can attest to the sense of revitalization that comes from immersion in those unfamiliar settings. It’s as if we are, once again, children, with that child’s sense of wonder and curiosity that so often leads to intellectual growth and creative endeavors. Which is exactly what happens for those of us lucky enough to even temporarily be in an unfamiliar setting like New Orleans, or Chicago, or Washington, DC, or any of the other conference sites in which I’ve been immersed over the past few years.

There is that palpable sense of excitement and stimulation that comes from having to be much more aware of everything around us—temporarily learning a new public transit system, quickly learning the layout of some of the immense conference centers we have to learn to navigate in extremely short periods of time, even something as simple as figuring out where we can find a comfortable place to dine and have conversations with our colleagues. It reawakens the sense of plasticity that comes from something as complex as learning a new language or something as simple as finding our way around in unfamiliar settings. And if we spend a little time afterward reflecting on what we have encountered and acquired—particularly by writing about it—we seem to increase the possibility of rewiring our brains in ways that produce changes no classroom or online learning experience can possibly hope to match.

It’s not as if there’s any one thing to which we can point to document this process. My own experiences in New Orleans were tremendously varied, stimulating, and rewarding. The chance encounter with a colleague over lunch that turned into a two-hour exchange of ideas about marketing and training in a way that left us both eager to build upon the thoughts that lovely conversation produced. The opportunity to help orient and work with conference volunteers and paid staff who were providing information to their 20,000 colleagues who were attending the conference. The spur of the moment opportunity to turn a routine book-signing into a memorable event for all involved. The inspiration provided by hearing colleagues discuss how they were matching technology with library users in innovative ways to produce notable results. The chance to explore something as dynamic as social learning centers through a joint presentation with a couple of cherished colleagues and a receptive and enthusiastic audience under the auspices of the ALA Learning Round Table. And the ongoing stimulation provided by reading, absorbing, and reacting to reports that came to my attention while I was onsite in New Orleans and continuing to reflect on the experience a week after returning home.

It doesn’t take a brain scan or a careful reading of Doidge’s book to provide an understanding of  the value of seeing and treating conferences and all that they produce as part of our essential ongoing learning process. As Doidge says toward the end of The Brain That Changes, the brain needs oxygen…and stimulation…and exercise. And full engagement in continual learning certainly goes a long way in filling those needs.

Paul Signorelli

Paul Signorelli is a writer, trainer, presenter, and consultant based in the San Francisco Bay Area. He works with clients to successfully facilitate the introduction of new technology into organizations; prepares and presents webinars and other online and onsite learning opportunities for a variety of clients; is actively involved in ALA and ASTD; continues to prepare articles for "American Libraries," the eLearning Guild's "Learning Solutions Magazine," and other publications; and co-wrote "Workplace Learning & Leadership" with Lori Reed for ALA editions. Paul can be reached at paul@paulsignorelli.com.

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Top Young Trainer Nominations Being Accepted

From Training Magazine:

Do you know an up-and-coming training leader age 40 or under? Someone who stands out from the crowd? Someone who is an outstanding training professional with excellent leadership qualities? Someone who deserves recognition for his or her outstanding efforts in the training industry?

Please nominate him or her for Training magazine’s 2011 TOP YOUNG TRAINER AWARDS.

Nominations are due JANUARY 10, 2011.

Nominating is easy—just fill out the form below and e-mail it and your nominee’s resume back to Editor-in-Chief Lorri Freifeld at lorri@trainingmag.com. Please note we will not accept any self-nominations. Submissions will be reviewed by Training’s Editorial Advisory Board. The list of all winners will be published in the May 2011 issue of the magazine, along with extended profiles of the Top 10. The Top 10 will be invited to serve on Training’s 2011 Editorial Advisory Board beginning in June. The 2010 Top 10 Young Trainers are not eligible to be nominated for 2011, but the other 30 winners and those on the Trainers to Watch list can be nominated as long as they have overcome new training challenges or developed new training initiatives within the last year.

These awards are designed to highlight emerging young leaders in the training industry and give them the well-deserved opportunity to be recognized.

Nomination Criteria:

  • NO SELF-NOMINATIONS
  • 40 years or younger by December 2010
  • in the training industry for at least 3 years
  • has at least 3 direct reports OR has orchestrated a large-scale training/learning and development initiative requiring management/leadership of a group of people within the last year
  • demonstrates leadership qualities (i.e., motivates/inspires direct reports and co-workers; acts as mentor/coach, either formally or informally; thinks strategically)
  • develops/leads innovative training initiatives
  • successfully met a significant training challenge in the last year
  • demonstrates career progression by taking on new responsibilities each year
  • In short, this is a person you would want on board in a training capacity at your organization.

To nominate your Top Young trainer for 2011, download and complete the nomination form. Save it and sent it as an email attachment to: Lorri@TrainingMag.com.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Learning 2010: The Continuing Power of Collaboration

Looking back at what we learned this year produces some interesting conclusions—not the least of which is that it wasn’t so much a year of trying to create something entirely new, but, rather, a time to step back long enough to survey what surrounded us and learn more effectively how to use the collaborative resources we’ve been given: wikis. Shared document tools including Google Docs and Dropbox that are helping us incorporate cloud computing into our training-teaching-learning efforts. Web-conferencing tools ranging from WebEx, Dimdim, and TalkShoe to Google Talk and Skype for the delivery of just-in-time learning. And LinkedIn discussion groups and Twitter as a way of seeking and exchanging information that contributed to more effective learning for everyone involved rather than as a way to simply tell others where we were sitting and drinking coffee or waiting for a bus to arrive.

What remains at the heart of this learning process is the power of collaboration face to face as well as online, and what made 2010 so fruitful for so many of us was the way we managed to work together in a variety of often overlapping settings to the benefit of learners and our learning colleagues. If you haven’t yet hopped on the train, let’s take a ride together to see how these tools and how collaboration have been serving us and may well end up serving us even more effectively in the months and years to come.

The ALA Learning Round Table provides a natural starting point. In addition to providing an ongoing collaborative forum for face-to-face exchanges at American Library Association conferences to promote and support effective learning opportunities for members and prospective members, it has been developing a wiki where trainers can post as well as seek resources developed by their colleagues. The Round Table’s monthly online meetings further advance its mission of helping trainer-teacher-learners collaborate to produce resources and results that we would otherwise not enjoy. And ALA Learning—the blog where this piece is being posted—not only provides us impetus to collaborate through sharing articles but also contributes to the larger goal of drawing together trainers who are working within or working side by side with libraries rather than leaving all those one-person training offices and libraries without formal training programs in a frustrated state of isolation.

Another productive community of learners where collaboration is the order of the day is Maurice Coleman’s biweekly online T is for Training discussions. Interested regulars—the “usual suspects”—and guests frequently interact during these online hour-long free-ranging conversations via Talkshoe on a variety of topics of interest and importance to those involved in workplace learning and performance, and those discussions helped open doors this year to routes of exploration such as the possibility of helping promote the development of libraries as social learning centers. They also led to additional collaborations including the webinar Maurice and I designed and delivered in October 2010 to more than 400 participants for WebJunction—another great collaborative forum for trainer-teacher-learners in libraries. All of these tools and resources are easy to access and/or use, and they are well worth considering for workplace learning and performance programs.

The American Society for Training & Development (ASTD) remains yet another gathering place at the local, regional, and national levels face to face as well as online for many of us. Opportunities for productive collaborations abound at many levels: through membership on Chapter boards and collaboration at national conferences, through learning opportunities provided via webinars, through postings on LinkedIn discussion groups, and through groups including the National Advisors for Chapters which meet face to face and use a variety of online tools and posted online documents to do business throughout the year.

My own familiarity and comfort with collaboration via wikis took a quantum leap this fall when I was accepted onto the New Media Consortium’s 2011 Horizon Report Advisory Board; all 40 of us from countries all over the world did all our work asynchronously, online, via the wiki which leads to completion of the report; among the pleasant surprises, given the small number of people involved in this worldwide project, was the discovery that ALA Learning colleague Lauren Pressley was part of the group.

If anyone remains unsold on the powerful benefits provided by collaboration and the use of the social networking tools we’ve been exploring, Tony Bingham and Marcia Conner’s new release, The New Social Learning: A Guide to Transforming Organizations Through Social Media, may prove to be the tipping point. As James Surowiecki notes in The Wisdom of Crowds, those who engage in collaborations are often the most prolific and successful at what they do (pp. 162-163). And that, of course, remains a lesson well worth absorbing anytime—not solely in the year just ending.
N.B.: Those interested in exploring the theme of collaboration through a variety of tools and other resources will find plenty of options in “Community and Collaboration in an Onsite-Online World: An Annotated Bibliography.”

Paul Signorelli

Paul Signorelli is a writer, trainer, presenter, and consultant based in the San Francisco Bay Area. He works with clients to successfully facilitate the introduction of new technology into organizations; prepares and presents webinars and other online and onsite learning opportunities for a variety of clients; is actively involved in ALA and ASTD; continues to prepare articles for "American Libraries," the eLearning Guild's "Learning Solutions Magazine," and other publications; and co-wrote "Workplace Learning & Leadership" with Lori Reed for ALA editions. Paul can be reached at paul@paulsignorelli.com.

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What Did They Learn?

As the end of the year draws near, many librarians are taking pause to reflect on their professional and personal growth in 2010. However, this year, I’m more focused on what my patrons, high school students, learned through the library program at Creekview High and how their learnings reflect my own growth and insights while providing future directions for professional inquiry. Whatever your training/teaching/learning library environment, ask yourself these three sets of essential questions:

1.  What did they (your patrons or those you serve) learn through your library program and the conversations for learning you facilitated?  What do you hope they will learn in 2011?
2.  How do we know what they learned?  What tools did you use for assessment?  Did the patrons engage in metacognition and self-reflection on what they learned?
3.  How are you privileging and honoring what they learned?   Where are their stories of learning shared in your physical and virtual library spaces?

We use tools like Google Forms, video, blogging at WordPress, PollEverywhere, information dashboards created with Netvibes, multigenre elements, wikis, Google Docs, and digital portfolios as formative and summative assessment tools.  We share stories of learning through our library YouTube Channel, our student work SlideShare account, our library blog, class Wikispaces pages that we facilitated for teachers and students, and our mulitmedia monthly reports hosted at LibGuides to showcase student work and to share videos of students telling their stories of learning; in our physical space, students’ work was shared throughout the library through assorted displays and “walls” of hanging student work to showcase their learning artifacts.  I found that by focusing on what my students are learning, I learn from their insights—what is working and not working with my teaching methods, emerging patterns of gaps in understanding, student strengths, and new topics for exploration.

I have also discovered that by paying more attention to what students are learning, I have a clearer insight into how I’m applying the ideas and principles I’m reading about in journals, blogs, Tweets, and books as well as concepts I’m dwelling in more deeply like participatory librarianship-learning and transliteracy, In 2011, student work, learning artifacts, and stories of learning will take a more prominent place not only in our monthly multimedia reports but also in each research guide I create in collaboration with teachers and students (more coming soon on these ideas).

So what are some of the key learnings of Creekview High School students in 2010?  Here is a sampler:

  • How to effectively use social media tools, such as blogs, wikis, and social bookmarking to reflect, share, and collaboratively construct knowledge.
  • How to use cloud computing and social media tools to organize information resources, to collaborate with classmates, and to share their learning process within and outside of our school community.
  • How to create their own subject guides or “research pathfinders.”
  • How to represent key learnings through traditional texts and new media.
  • How to more thoughtfully and purposefully evaluate traditional and emerging authoritative information sources
  • How to use writing as a tool for reflection and metacognition through individual learning blogs.
  • How to demonstrate digital citizenship through the ethical use of information and through the use of tools like Creative Commons licensed media.
  • How to engage in inquiry based learning as a community of learners.
  • How to use ereaders and ebooks to support a love for reading
  • How to discover an expert on a topic, evaluate that person’s credentials, and conduct a professional interview with that expert.
  • How to create visually interesting presentations that are content rich and how to deliver those insights effectively to their peers.

What does this picture of learning look like in terms of the AASL Standards for 21st Century Learners?

  • 1.1.2: Use prior and background knowledge as a context for new learning
  • 1.1.4: Find, evaluate, and select appropriate sources to answer questions
  • 1.1.6: Read, view, and listen for information in any format in order to make inferences and gather meaning
  • 1.1.8: Demonstrate mastery of technology tools for accessing information and pursuing inquiry.
  • 1.1.9: Collaborate with others to broaden and deepen understanding
  • 2.1.1: Continue an inquiry based research process by applying critical thinking skills to information and knowledge in order to construct new understandings, draw conclusions, and create new knowledge.
  • 2.1.2: Organize information so that it is useful
  • 2.1.4: Use technology and other information tools to analyze and organize information
  • 2.1.5: Collaborate with others to exchange ideas, develop new understandings, make decisions, and solve problems
  • 2.1.6: Use the writing process, media and visual literacy, and technology skills to create products that express new understandings
  • 3.1.1: Conclude an inquiry-based research process by sharing new understandings and reflecting on the learning
  • 3.1.2: Participate and collaborate as a member of a social and intellectual network of learners
  • 3.1.5: Connect learning to community issues
  • 3.1.6: Use information and technology ethically and responsibly
  • 4..1.2: Read widely and fluently to make connections with self, the world, and previous reading
  • 4.1.3: Respond to literature and creative expressions of ideas in various formats and genres.
  • 4.1.6: Organize personal knowledge in a way that can be called upon easily.
  • 4.1.7: Use social networks and network tools to gather and share information.
  • 4.1.8: Use creative and artistic formats to express personal learning.

This year, we helped our students create a learning environment larger than just our library; several students reflected, “…my learning environment is the world.”  Students learned ways of connecting and transacting with information through many modes and points of access as well as strategies for organizing those resources and creating content.  Students learned that the library is a place where questions and risk-taking are valued and that their contributions to conversations for learning are respected and valued.

What did your patrons learn in 2010, and how is this shaping your professional learning goals and endeavors for 2011?

Five Things I Learned in 2010

Inspired by other posts throughout the biblioblogosphere, I thought some of our authors could share what they’ve learned in 2010.

For me, this year has been about overcoming obstacles and adapting to change. What I’ve learned:

  1. We, humans, are meant to adapt. Thing big picture. We’ve adapted to global climate changes, changes from food gathering to agriculture. Change is hard. But you know what’s worse? Being obsolete. We have so many exciting things happening with e-books, e-learning, digital content, freedom of information–libraries are perfectly poised to embrace these technologies and become more than just a place to check out books.
  2. There is always a silver lining. Granted it may be hard to see the silver lining in the midst of the storm but just wait. Right before the rainbow appears you’ll see the glorious silver lining. I can’t tell you how many times I have wanted something, not gotten it, and then six months later realized how lucky I was to have not gotten what I wanted. Sometimes a better opportunity comes along or sometimes you realize what you wanted is not really what it appeared. Trust fate.
  3. Look for alternative solutions. If there is a program or initiative you feel passionate about and someone stomps on your idea, don’t give up. It could be as simple as reframing the idea or even changing the name of the program. Remember that it’s the end result that matters not how you get there.
  4. Focus on outcomes not tasks. Tasks are things that anyone can do. Outcomes directly support your organization’s mission and strategy. Outcomes should be where you focus your time and energy. Yes you still have to check your email and do mundane data entry but find ways to speed up, delegate, or eliminate time-vampires so you can spend the majority of your time on outcome related tasks
  5. Professionalism never goes out of style. As a trainer, learning facilitator, whatever you want to call it, we have the ability to influence others in our organizations. We generally interact with more staff than anyone else in the organization (except maybe IT). Use your power and influence to have a positive effect on the organization. Set the bar high. Don’t gossip or “roll around in the mud with staff” as one of my friends calls it. Don’t speculate on things that you don’t know about. Be honest. Be kind.

So readers, what have you learned this year? Feel free to comment or if you would like to submit a guest post please email me at webmaster@alalearning.org.

On behalf of the Learning Round Table, we wish all our readers a safe and happy holiday season!

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Learning Vicariously with Google Reader Play


Annewhite Fuller, HMCPL Heritage Room Manager, learns vicariously with Google Reader Play

Annewhite Fuller, HMCPL Heritage Room Manager, learns vicariously by watching Google Reader Play

Today several of our library staff are participating in WebJunction’s free (and fabulous) Serving the 21st Century Patron online conference. Those that choose to come into my office instead of viewing on their own computers are treated to a few perks. In addition to the several laptops available during webinars for staff, today’s event includes a personal login to the sessions so they may participate in chat. I also have the Twitter hashtag running in real-time on another laptop. Visitors are more than welcome to bring food, snacks or a favorite beverage into my little training room.

As you might expect from a visual learner, during the breaks or before sessions I usually project my Librarianship feeds in Google Reader Play, Inevitably, attendees say, “Oh, cool! what is that!?” I show them my feeds in the folders, then how to control the player with a wireless mouse. Because their interest is peaked with the slideshow of information, I almost always give them a quick lesson on how to use Google Reader and have several converts among our staff.

A few things about Reader Play:

  • Click the item’s title or the associated image to view the original site content.
  • Click the “read more” link to view the full feed content for that item, or click the eye icon in the bottom left to switch to always showing the full feed content.
  • Tired of manually navigating Reader Play? Click the TV icon to start a slideshow of items — simply sit back and enjoy.
  • Hide the thumbnails at the bottom by clicking the thumbnail icon in the bottom left.

I’d love to hear of other tools you might use to supplement your training events in comments!

Marianne Lenox

As the Staff Training & Volunteer Coordinator for the Huntsville - Madison County Public Library in Alabama, Marianne is responsible for planning, directing, maintaining and implementing a comprehensive staff training and volunteer program for her library. She consistently strives to provide learning opportunities, professional information and technical training to ensure both better library service and the professional development of the Library’s staff and volunteers.

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Training? Now more than ever!

As trainers, we don’t question the value of staff development, even—or especially—in tough times. This month’s ALALearning blog posts attest to that. But our managers, directors, and funding agencies may not be quite so firmly in step with our thinking. In fact, as budgets get cut to the bone, the training department may look like a “nice to have” that can be dispensed with until we return to a healthier economy. Here are two reasons why training is essential and three key efforts for moving it forward.

Two reasons to sustain training

1. The pace of change doesn’t slow just because the economy does.photo by "underactive" on Flickr

New technologies continue to emerge and new demands arise from patrons in spite of the economic slowdown of the last two years. As the recession intensified and more jobs were lost, libraries got busier than ever. Many of those turning to the library need new or augmented services. They need to acquire or enhance technology literacy. They need help adapting to 21st century realities of the economy and society. Only a well-trained library staff will be able to meet the demands and affirm the viability of libraries into the future.

2. Training builds staff morale.

Budget cuts, staff cuts and hours reductions have had a demoralizing impact on the people remaining on the job. Although training takes time out of the schedule, the return on investment in terms of morale is well worth it. Training is future-oriented. It communicates to staff that they are valued and that the organization intends to thrive over the long-term. Conversely, putting training in cold storage says “we’re not sure we’re going to be around in five years.”

Three key efforts

1. Identify training priorities.

Training initiatives should already be aligned with the library’s mission and goals. But lean times warrant a closer scrutiny of the organization’s priorities. The Strategic Reality Check, developed by Joan Frye Williams and George Needham, asks the question “what are you spending time on that your customers will never notice?” Apply that question to your training programs. In a white paper addressed to non-profits, Maggie Leithead asks where the organization “hurts the most” and suggests the 80/20 rule: “pick the one or two areas (20%) that promise to have the greatest impact (80%) and focus your training on them.”

2. Learn how to train a wolf.photo by "an untrained eye" on Flickr

In How to Cook a Wolf, M.F.K. Fisher faced the culinary deprivations of World War II with a philosophy that embraced simplicity and economy without sacrificing quality. She celebrated cooking and eating well by means of resourcefulness, creativity and focus. “Since we must eat to live, we might as well do it with both grace and gusto.”
When the wolf is at the training door, get inspired to make innovative use of the tools available for low cost or free. (There are lots of good ideas in this blog.) Free is great but avoid the temptation of serving it up without intention. Effective training is more than sending out links to free webinars. What is chosen, how it is delivered to and experienced by the learner, and how it is followed through are all critical. Think about the whole environment created around online learning. Look for opportunities to embed social interactions between learners, through either in-person or virtual cohorts.

3. Communicate your value

Ideally, you’ve been communicating to your directors and stakeholders all along about the effective outcomes of staff development initiatives. Don’t stop now. If you haven’t, start now. It may be difficult to calculate a quantitative ROI so make sure to record any successes and evidence of increased productiveness, demonstration of new skill sets, or better customer service. It all tells a story of how essential training is to ensuring that the library can meet the community’s needs.

What are your justifications for continuing to train in tough times?

Betha Gutsche

Betha Gutsche has been a virtual librarian ever since receiving her MLIS from the University of Washington Information School. Immersed in the online community of WebJunction, she has cultivated community connections through forums, live online events, and writing stories about the library community. She has delved into e-learning design, curriculum development, needs assessment, and all things connected to social learning in the online world. Betha is the editor-in-chief of the Competency Index for the Library Field. She is now the manager of Project Compass, a program working with public libraries to augment their service to communities impacted by tough times. Underneath it all, Betha is an artist and loves to raise awareness of visual literacy and introduce people to the power of image.

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Are You Happy?

"Are You Happy?" by Alex Koplin and David Meiklejohn

I’ve shown this poster to a couple of people this morning and, on this Thanksgiving Eve, I want to share it with you, too.

Always having been a fan of the visual element, this flowchart sums up exactly how I feel about happiness. You see, I’m thankful that I got the ‘happy gene‘ from my Sweet Mother. She woke up with a smile on her face, the day was always beautiful and full of potential. She chose to be happy every single day. I’m so glad she passed it on to me. One of my children is lucky enough to have it, too. The other doesn’t. It’s a glass half full / half empty attitude. I think even someone with mental or physical illness can choose to be happy; the right meds may be required, but still…

I originally blogged this flowchart over a year ago, now I’m glad to see the illustrators are offering prints for only $25.00 and will be ordering several copies. I’ve been through a lot of personal changes since then, some bad…but most are good. Through it all, I’ve made sure that I can be happy with the decisions I’ve made using this simple analysis. It has absolutely worked for me, and I am thankful.

On this Thanksgiving Eve, I wish you happiness.

Marianne Lenox

As the Staff Training & Volunteer Coordinator for the Huntsville - Madison County Public Library in Alabama, Marianne is responsible for planning, directing, maintaining and implementing a comprehensive staff training and volunteer program for her library. She consistently strives to provide learning opportunities, professional information and technical training to ensure both better library service and the professional development of the Library’s staff and volunteers.

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Training… Done GCPL Style!

My job as Training Manager at Gwinnett County Public Library has been a learning experience over the past four years. I’ve seen myriad changes and challenges during this time, but I’m excited about where we are with training in my organization, and eagerly look forward to the road ahead.

As a staff member of five years before assuming my current job as Training Manager, I witnessed firsthand how the library always placed a premium on developing staff. We had a magnificent in-house trainer, a well-endowed training budget to support external continuing education opportunities, a robust tuition reimbursement program geared toward growing our future librarians, and a culture that fostered learning. However, when I took the job, I knew that our existing model of mostly face-to-face learning was unsustainable. We were adding new buildings, more staff, and with gas prices on the rise post-Katrina, the cost of having staff constantly traveling for training — between branches, externally for seminars, and the cost of time away from the job — was straining the budget.

My primary focus since 2007 has been transitioning GCPL away from a mostly classroom-based training model to a blended learning approach that leverages e-learning and the classroom. Since 2008, we now offer about 90% of learning opportunities online, which may seem high for some, but it works for the current financial reality of my library. This is not to say, however, that GCPL has abandoned live training. We’re simply being more thoughtful about how we use it. Below I’ll explain the breakdown of our blend.

Self-Paced E-Learning
GCPL uses a learning management system from GeoLearning, which we refer to as the Playbook. The Playbook contains a catalog of roughly 300 courses from Skillsoft, which cover a range of soft and technical skills. I also regularly add to the catalog library-specific webinar archives and custom e-learning courses that I create specifically for my library. Now have about 450 total self-paced courses to fit a variety of learning needs for staff at all levels of the organization. Since the training is asynchronous, staff members can start and stop as their schedules permit. This form of learning is primarily used to meet continuing education goals, but is also used to meet other organizational training needs.

Self-paced e-learning at GCPL is often used for continuing education, but I author some courses internally to meet specific training needs.

Live, Virtual Classroom
A subscription to Webex’s Training Center is also bundled into the library’s LMS. We use Webex in a variety of ways. First, we offer webinars on general topics on a regularly scheduled basis as another method for providing continuing ed. We also use Webex occasionally during new hire training and gear the presentation style for classroom interaction, rather than a presentation where everyone just sits in and listen. Finally, we’ve begun using Webex for open Q&A sessions to provide just in time training.

Webex has a variety of uses. A new way that GCPL is utilizing Webex is for open Q&A sessions where staff can ask a SME (subject matter expect) anything relating to a predefined topic.

Classroom
GCPL employs approximately 300 people, and we realize that having large numbers of staff traveling between branches for training can be costly. However, there will be times, such as new hire training or when a strategic initiative is implemented, where live, instructor-led training is the best delivery method for meeting the need. In these instances, classroom-based training will be led by me and/or other members of our in-house Training Team, which consists of eight professional librarians who are experienced presenters and have completed portions of Bob Pike’s Train the Trainer Boot Camp. This ensures that staff receives the best possible learning experience from knowledgeable professionals.

External Conferences and Seminars
The new financial landscape has resulted in budget cuts throughout the library system, and funds for training and travel are no exception. In fact, money allocated for staff to attend local seminars is about one fifth the size of what was just three years ago. While we are currently able to continue supporting external learning opportunities, we have to be more conscious of who attends and their reasons for wanting to attend. Staff members who want to go to an external event must submit a Staff Development Approval Request, which must fit into the employee’s goals, and also receive approval through the supervisory chain.

On the Job Training
GCPL is fortunate to have, on average, two licensed and degreed librarians at each branch. These Public Services Librarians, under supervision of the branch’s managers, are responsible for delivering the on the job training that helps staff members excel (and survive!) in their daily work. The PSLs submit a monthly summary of their OJT activities to me, so that I’m attuned to the learning needs of the branches.

Implementing a blended approach has been a bona fide learning experience for me and the staff of Gwinnett County Public Library. Change can be simultaneously exciting, difficult, and necessary. I am blessed that the staff here have largely embraced the change and are thriving in our new approach to organizational learning.

Jay Turner

Jay Turner, Training Manager at Gwinnett County Public Library in Georgia, is responsible for all aspects of learning and development for a staff of 300+ employees. He considers himself a lifelong student, and delights in sharing his passion for learning with anyone willing to listen (much to their chagrin!) He is a library lifer, who began working in libraries as a teen and has worn almost every conceivable public services hat since. Jay’s diversity of experience helps him develop and deliver solutions that are creative, practical, and effective. He is a self-proclaimed information and tech junkie, who gets his fix by playing in his “digital sandbox” with new tools and neat ideas to make learning more accessible, more flexible, and more fun across any medium. He can be reached at jayturner[at]comcast.net.

Learning at the Charlotte Mecklenburg Library

Learning at the Charlotte Mecklenburg Library has changed a great deal since I began working there 11 years ago when most training consisted of courses such as how to use Microsoft Office and how to search online resources and databases. In 2005 I moved from a busy regional branch library to the Human Resources department and created the Library’s Core Competencies program and then in 2006 I worked with Helene Blowers on our Learning 2.0/23 Things Program. Once those programs were complete we received less requests for computer training and more requests for soft skills training such as customer service and communication skills.

Why the change? I think our staff are more tech-savvy and willing to try new things and at the same time technology has evolved to become more intuitive for the end-users.

In 2009 we created a Learning Council comprised of about 10 staff members from all facets of the library. We have a person from technical services, IT, children’s services, adult services, and outreach on the team. There are also staff members from large branches as well as small. We’ve tried to have representation from all parts of the library. Once a year the Learning Council meets to discuss training for the next year. We discuss what’s working well, what’s not working well, what skills are staff lacking, what new products might staff need training in. I also meet with a random sampling of managers to ask the same questions.

Last year I took the time to go through the Library’s strategic plan and define competencies that support that plan. Then I focused training on supporting each of those competencies. You can take a look at the complete curriculum here. The courses for that program were conducted by subject matter experts within the library. We have a separate training curriculum for managers and supervisors that is administered by another member of our HR staff.

This year we face new challenges of reduced staff (from more than 600 to about 300) and reduced hours at all of our locations. The workload for our front line staff has not decreased though. If anything our libraries are busier than ever since the unemployment rate in the area hovers around 10%. This makes it difficult for staff to find time to leave their libraries to attend training.

We’ve been making plans to introduce online learning to our staff for the past two years. It took some time to get the infrastructure in place to do this (you need lots of bandwidth!). I knew what kind of solution we needed or at least what I dreamed of!

We use PeopleSoft for all of our HR functions such as payroll and training registration and record-keeping. I wanted a system where I could create content, then publish the content as courses for our staff to take at their convenience, then have the training records automatically updated in PeopleSoft when the training is complete. I knew this solution would be expensive so I posted this on my local ASTD email list to see what recommendations others might have. Dick Handshaw, president of Handshaw, Inc. contacted me to discuss my needs further, then donated hosting of the learning content management system Lumenix to the Library. You can read more about the LCMS in the April 2010 issue of Computers in Libraries. Look for the article When the Going Gets Tough, the Staff Needs More Training. Below you can see a preview of the course software and a demo course.

The hope is with self-paced learning modules, our staff can complete courses at their own pace and convenience. They will not have to sign up for a course months away and travel to a training site. Instead we can provide solutions for learning on demand. When you need the training it’s there and available to you.

Realizing that self-paced training takes a lot of up front time to develop we are also implementing WebEx for live, online or synchronous learning. WebEx will allow staff to attend training, remotely from any location with Internet access. There are a number of similar Web conferencing platforms available.

Because synchronous learning courses can be developed more quickly then self-paced courses, we’ll be able to get more courses out quickly to our staff. However keep in mind that synchronous learning is not the same thing as a webinar. Synchronous learning courses are limited to a small number of individuals and are highly interactive. If you want to become an expert online trainer look no further than InSync Training and their Synchronous Learning Expert certification.

Our plan is over time to have most of our training available online with supplemental face-to-face sessions offered with more hand-on activities. None of this would be possible without the great team of staff we have who provide content for me to put into the online courses. Training, learning, whatever you want to call it, is definitely a team effort. I work with an amazing staff who always find ways to share the information they’ve learned with other staff.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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