Refurbed Card Catalog becomes Awesome eReader Storage

How many of us have emply card catalogs gathering dust in the back halls of our our libraries? Linn McDonald, Library Media Specialist at the Bloomington Jr. High School in Illinois, came up with a creative way to take one of these treasured relics into the digital age. “I have received many many positive comments from fellow librarians as well as faculty and students in our school.” she says, “We found that both our Nooks and our Kindles fit in the drawers with their covers on.”

Linn adds that “the cabinet is perfect for organizing our eReaders as we have them in groups of six, and each column in the cabinet has six drawers. Most ebooks can be purchased once and placed on up to six Nooks, so each column represent one group. Each group is registered under a separate email address. That way, it’s easier for us to keep track of what books are on each group. I have labelled each column/group with a separate name. Our 4 groups are Eliot, Maya, Voltaire, and Beatrix, with each Nook in the group labelled as Eliot1, Eliot2, and so forth.”

She also mentions that they are balancing the use of thier Nook collection by checking out three groups to reading teachers and one group to individual students who return a form signed by a parent or guardian. The reading teachers are using the Nooks with groups of six students. “Some struggling readers, some very high-level readers – so we can reach a wider range of students in our school. Some groups are creating video or podcast book trailers after finishing their book. I’m sure other ideas will follow as we use these with our students.”

Thanks for sharing with us, Linn, and please keep us up to date on those new ideas!

Marianne Lenox

As the Staff Training & Volunteer Coordinator for the Huntsville - Madison County Public Library in Alabama, Marianne is responsible for planning, directing, maintaining and implementing a comprehensive staff training and volunteer program for her library. She consistently strives to provide learning opportunities, professional information and technical training to ensure both better library service and the professional development of the Library’s staff and volunteers.

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Documenting and Sharing Your eReader Program Practices

When we began our Kindle program at The Unquiet Library in November 2010, I thought it was important to share our learning experiences, program implementation materials, and data in a public, transparent way.  Hence, I created our Kindles at The Unquiet Library LibGuide information portal, a resource guide that is designed to share our Kindle program practices with others.  Here is how I’ve organized the Kindle information portal:

Home Tab

  • A document library for librarians (these forms are downloadable and available for use under a Creative Commons license).
  • A document library for students that includes the acceptable use form, an eBook request form (we buy books based upon student requests), and an updated list of eBooks available on our Kindles.
  • My bookmarks from delicious on items I’m tagging with “kindle”.
  • A Flickr photo slideshow of photographs from The Unquiet Library related to the Kindle program.
  • Blog posts from my professional blog and/or library blog with updates on the Kindle program; these posts are broken out as individual links to make navigation easier for viewers.
  • A Kindle commercial created by one of our Creekview High School students.
  • A RSS feed from the Edukindle blog.

Videos for Students Tab

This section is designed to give students some background information and review of the Kindle device.  Originally, we had planned to put tutorial videos for students here, but we’ve found that once we show students the basics face to face in about ten minutes, they are good to go and feel very comfortable using the device without additional assistance.

Videos for Librarians Tab

This section contains “how to” tutorial videos of interest to librarians as well as video blog/vlog updates I’ve created to share ideas, reflections, strategies, celebrations, and challenges of our program rollout.  I thought the videos would be a positive supplement to text blog posts for sharing various kinds of information about the program.

Student Voices and Thoughts on the Kindles Tab

This section of the guide is probably my favorite!  In this space, we collect student interviews about the Kindle reading experience.  While all students complete a post Kindle reading survey on paper, I find the conversational nature of the Kindles to be insightful and a bit more revealing than the surveys as I can ask follow-up questions or pursue lines of discussion initiated by the students.  This data is also a powerful way of telling the story of our Kindle program and putting the student voice/face as an essential and important part of the Kindle program evaluation.

Professional Resources Tab

This section is designed to provide viewers an assortment of information streams and resources to explore and follow as they grow their knowledge about the ever evolving eBook and eReader landscape.  I’ve included RSS feeds from some of my favorite information sources as well as videos and presentation slides from respected voices in the profession.

FAQs for Teachers and Librarians

I have received a fairly crushing amount of email since November from people around the world about the Kindle program. While I have made every effort to answer each person who has contacted me, the volume of email is a bit overwhelming at times.  I have just created this FAQ page to give people a starting point who are starting to explore the possibility of using Kindles in their classrooms or libraries.

Why Sharing Matters

Because we are all pioneering and forging this brave new world of content delivery, it is important we share our practices with our eReader and/or eBook programs–what is working, what is not—with others.  The act of sharing our ideas, materials, and practices can be empowering for those who are just starting an eReader or eBook program while helping us to be more purposeful in our own programs.   I find that by maintaining this guide and blogging about the program, I am a more thoughtful and reflective practitioner.  These guides can help us all be more effective and savvy with our program implementation while documenting our programs in a way that is accessible to all program/library stakeholders.

Video Tutorials for Downloading eBooks From OverDrive

Digital books are here and patrons are clamoring for them. If your library offers content from OverDrive the big question at the information desk is, “How do I download to my device?”

The King County Library System has created a video tutorial to walk users through the process of downloading Adobe Digital Editions and transferring a title to their device. This is useful for staff to familiarize themselves with the process and patrons who can watch the video repeatedly until they successfully download a book on their machine.

Patrons can also watch video tutorials on downloading to Apple and Android portable devices or using NetLibrary. These can be found on the KCLS YouTube channel playlist Using the Library.

You can embed the video to your own site by using this code:

<object width="640" height="390"><param name="movie" value="http://www.youtube.com/v/RqeL27llxpA&hl=en_US&feature=player_embedded&version=3"></param><param name="allowFullScreen" value="true"></param><param name="allowScriptAccess" value="always"></param><embed src="http://www.youtube.com/v/RqeL27llxpA&hl=en_US&feature=player_embedded&version=3" type="application/x-shockwave-flash" allowfullscreen="true" allowScriptAccess="always" width="640" height="390"></embed></object>

Staff and patrons have reported that the video tutorials have helped them understand the process and be successful OverDrive users.

Angela Nolet

Angela Nolet received her master’s in Library and Information Science from the University of Washington’s iSchool in 2002. She has worked in libraries since 1996 and has been doing video editing since 2008. As a 2011 Library Journal Mover & Shaker she was recognized as a marketer for her work online.

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What is the best way to assess staff skills?

Recently I got an email from a librarian from a library I’d consulted for in the past on technology training.  Her question was one I hear a lot, actually: “We need to create an assessment of our staff members’ skills in different areas.  What is the best way to get this information about them?”

My answer is really simple.  Ask them.

To back up a small step, you do have three primary choices when doing a staff assessment of any skills.

  1. A test: staff are given some kind of computer or human graded “objective test” of the skills, usually timed
  2. A peer walk-through: staff member has to perform each skill and a co-worker (sometimes the person’s supervisor, a trainer, or expert in those skills), marks whether they know how to do it or not
  3. A self-assessment: staff are given a list of skills and asked to report whether they know each one or not

If you want to make your staff really, really angry with you and waste a lot of time and money, by all means go with #1.  People don’t appreciate being tested and I promise you that the staff en masse is more likely to react negatively to any further training provided if you go that route.

I’ll admit that #2 can certainly work and be accurate, but puts people in a position of feeling judged by someone they work with.  This can be awkward for both parties.  You can certainly make the argument that an employee should sometimes feel judged by a supervisor, but just as with the first option this can create opposition to any steps toward training or skill development that come after the assessment.

So we’re left with #3: the self-assessment.  Ask staff if they know how to do what you want them to do.  Give them three choices: yes, no, or maybe.  And for trainers’ purposes, a “maybe” counts the same as a “no” because it likely means the person still needs training.  Answering “maybe” is just a whole lot less threatening than answering “no” for some people.  And tell them up front that they’re not expected right now to have every single one of these skills, and that there are no penalties for their answers.  What matters is that we get an accurate baseline for the system so we can provide the right types and numbers of training for the right people to make sure that everyone has the chance to learn and improve the skills we use every day in our jobs.

I always like to tell people upfront as well that their results will be shared with their direct supervisors.  Supervisors should know where their employee’s skills are, but this can help them get a more concrete view.  Also, this supervisor layer adds a filter to catch the inevitable “exaggerators” — people who either hate training and the skills at hand and so lie to avoid it or people who are still afraid, no matter how much you reassure them, so they bluff that they know things they do not.  Supervisors will know if a person has just outright not been honest on the assessment — and they can act as intermediaries so that the trainer isn’t the one approaching the person saying “uhh, you don’t actually know this.”  Giving those few exaggerators a chance to re-take the assessment once called on their bluff is helpful to everyone involved.

All in all, the most important thing for a trainer is getting accurate data about who needs what training and to be left with a group of people willing to receive that training.  In my experience, the self-assessment is the only way to go.  But I realize my experiences are limited, and so I turn to you!  I’m curious to hear about other people’s experiences with assessment, and whether you’ve used a method I didn’t mention or one that I did and had success with it.  Start talking!

In Praise of the Free Webinar

Though sometimes derided, many of us have been involved, one way or another, in a webinar.  Or, more correctly,  a WEBinar™. The term is a neologism of web + seminar, they are a live online educational presentation during which attendees can submit questions and comments, as opposed to a “webcast” which doesn’t offer chat or polls. Sessions are usually archived and registrants may view a recording of the event at another time.  Whether we are presenting, producing or attending this professional, educational environment has given rise to a powerful collaborative, knowledge-sharing resource.

As someone in charge of pushing learning opportunities to library staff, half of which are in one building and the other in 11 all over the county, I’ve almost always got a huge variety of quality topics to offer. With all my other duties, I manage to write about one new class a month. In these budgetary times, what a slim professional development calendar that would be without all these free webinars!

I’ve created a Google Reader Bundle that helps me keep up with the offerings from individual providers that have RSS feeds. I also subscribe to Brad Ward’s Library Webinars blog and Stephanie Zimmerman’s Library-Related Training Opportunities Google Calendar for the ones that don’t catch in my feed reader.  I register, and add them to the Intranet calendar, complete with signups and reminders for staff to attend. I show them in my conference room / office, but also remind them that they may be viewable remotely or in an archive.

With each major update to the training calender I’ll blog the listings and send a mass email to staff. Whether they come into my office or view remotely, they’ve now got access to some of the brightest minds and the latest trends in Librarianship and beyond. I’m often asked to replay sessions when a topic becomes locally important, that’s Just-in-Time learning…when training is needed the most.

I’ve pasted below the upcoming webinars I’ll be showing in my office or encouraging staff to view at their offices or branches. Huge thanks to the sponsors, producers and presenters for providing topical and relevant content for library staff every where!

9/21/10 The Scoop on Series Nonfiction: What’s New for Fall 1:00pm – 2:00pm CST Booklist Webinar: Series nonfiction publishers are offering more titles than ever this fall, and as they continue to expand into digital formats and approach the curriculum in new ways, it’s more challenging than ever to keep up. In this hourlong webinar moderated by Booklist Books for Youth associate editor Dan Kraus, we’ll hear from five of the top publishers in this booming field: Heinemann-Raintree; Gale/Cengage Learning; Weigl Publishers, Inc.; Black Rabbit Books; and Lerner Publishing Group. Besides presenting their biggest fall titles and initiatives, they’ll also give attendees up-to-date information on the latest trends.

9/21/10 Scholarly Research and Source Validation in the Age of Google 2:00pm – 3:00pm CST Library Journal Webcast: Librarians, scholars, and publishers alike are asking questions about how to manage the increasing amount of unverified content (both good and bad) that is now easily available through our computers. We are all drowning in it. The situation poses a particularly challenging problem in the educational arena, where students and scholars need reliable sources of information. Whether today’s researchers are doing initial research for a book, working on a doctoral dissertation, or an undergraduate term paper, it’s harder and harder to know what sources to consult. Register now to hear our esteemed panel, moderated by Library Journal’s Cheryl LaGuardia discuss this crisis of validation in the Google age, and the new roles that Libraries, Publishers and Scholars play in the culture of information overload.

9/22/10 Strategies for Implementing and Optimizing Self-Service: Librarians Share Their Success 1:00pm – 2:00pm CST Library Journal Webinar: Join representatives from three leading libraries who have cost-effectively and successfully implemented self-service in this information-rich roundtable webinar. In today’s tough economy, many libraries rely on self-service to offset significant increases in circulation, severe budget cuts, and staff reductions. Are you prepared to effectively implement self-service in your library? Are you confident that you are realizing maximum value from your self-service investment?

9/22/10 Shine a Light on your Digital Collections 1:00pm – 2:00pm CST OCLC Webinar: Learn how you can spotlight your digital collections and make them visible to users across the web. Join Michael Scott, Maryland Digital Cultural Heritage Coordinator, for a live webinar as she discusses how she uses everything from social media to WorldCat.org to highlight the availability of their online collections. Also hear from Suzanne Butte, OCLC Digital Services Consultant, on the wide variety of ways that other libraries, museums, archives and historical societies promote their digital collections.

9/23/10 The Manager’s Tool Kit, Part One: Listening and Feedback 11:00am – 12:00pm CST Ken Blanchard Companies Webinar: Proactive listening and the ability to deliver feedback effectively are two of the most important skills managers can develop for building trust and creating a supportive environment for direct reports. Yet in both cases, managers often overestimate their ability to listen attentively and deliver feedback objectively. In this webinar, Blanchard Senior Consulting Partner and author Dr. Vicki Halsey will show managers how to improve their skills in both areas in a way that leaves direct reports feeling heard and that helps them to focus on improving performance.

9/23/10 SLJ Nonfiction Book Buzz 2010 12:00pm – 1:00pm, CST A School Library Journal Webinar: Our panel of nonfiction publishers will tell you how they strive to produce the most accurate and well-research core-related materials for grades K-12 while also keeping these titles attractive, easy to use, and accessible to a range of reading levels. We’ll hear about series in science, social studies, biography, art, math, health, and more, most correlated to each state’s standards. Tune in for the buzz on new and forthcoming series nonfiction and get those gaps in your collection filled.

9/28/10 Defending the Right to Read: Celebrating Banned Books Week with Judy Blume 1:00pm – 2:00pm CST Booklist Online Webinar: Librarians and teachers face more challenges than ever when it comes to defending children’s right to read. In celebration of Banned Books Week, this webinar features a stellar panel of experts, including renowned author and longtime advocate of intellectual freedom Judy Blume, who will discuss book rating systems, the impact of the Internet on challenges, the effect of censorship on children’s publishing, and how to best prepare for book challenges. Additional speakers include Beverly Horowitz, Vice President and Publisher of Delacorte Press Books for Young Readers; Pat Scales, former school librarian and a member of the National Coalition against Censorship Council of Advisors; Kristin Pekoll, a young-adult librarian at the West Bend (WI) Community Memorial Library; and Nanette Perez, program officer at ALA’s Office for Intellectual Freedom.

10/06/10 Gadget Checklist 2010: For library staff, users and our future 1:00pm -2:00pm CST WebJunction Webinar. Description: Do you need a gadgets orientation covering types, brands, features, functionality and answers to why gadgets are so popular with your patrons? Join us for this webinar with Michael Porter when he presents a checklist-filled session also covering how users are consuming and accessing content on gadgets and how libraries are purchasing and lending gadgets to host this content. It’s time for you to complete your checklist and to explore the implications gadgets have on the future of library services.

10/19 /10 Dealing with the Difficult Patrons 1:00pm -2:00pm CST WebJunction Webinar: Library staff can handle difficult patrons, resolve issues or problems quickly and efficiently and retain customer loyalty throughout. Join presenters Paul Signorelli, writer, trainer, and consultant with a strong focus on workplace learning and performance, and Maurice Coleman, Technical Trainer at Harford County Public Library, for this one hour webinar providing expert resources for working with a patron using common sense practices and techniques for bringing that customer back into the fold.

Comment to let me know if I missed any upcoming events. I’d also love to hear how you use invaluable webinars like these in your own training programs!

Marianne Lenox

As the Staff Training & Volunteer Coordinator for the Huntsville - Madison County Public Library in Alabama, Marianne is responsible for planning, directing, maintaining and implementing a comprehensive staff training and volunteer program for her library. She consistently strives to provide learning opportunities, professional information and technical training to ensure both better library service and the professional development of the Library’s staff and volunteers.

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A Virtual Orientation Program—“one great webbie!”

Quoting one attendee, it was indeed a “great webbie” about the virtual orientation program that Baltimore County Public Library (BCPL) has created to onboard its new staff and volunteers. This webinar, jointly sponsored by WebJunction and the Learning Round Table, was another project outcome of LearnRT’s dynamic Emerging Leader Group N. They identified the topic and connected the presenters with the WebJunction webinar production staff.

Another attendee raved,
the most useful, informative webinar I’ve ever attended!

The superlatives are well deserved for the BCPL team. Even though you missed the live event, you can get plenty of the substance by watching the archive. Once you’ve launched the archive, listen to the first half to learn about the planning and design processes for the virtual orientation experience. The team’s deliberative and thoughtful approach is clearly reflected in the final product (even if you secretly wish they had chosen the vending machine interface).

If you’re in a hurry to see the real thing, skip down to the “App/Desktop Share Start” item in the Table of Contents window on the right. Although the actual site is part of the BCPL intranet, so not available to the public, the live tour gives you the flavor and range of ideas and strategies incorporated for orientation.

The landing page links to the five main sections, starting with “What to Expect”—an introduction to how to navigate through and use the functions of the site. Throughout the site, there is a creative combination of media that avoids over-reliance on high-tech. There are some embedded videos, but there are also more low-tech approaches of voice recorded over still photos or a photo slide show with explanatory text below. And when a simple text document is the most effective way to convey the information, that’s what you get.

The final section is “What’s Next” for the new staff member. It includes links to training opportunities and the library training calendar, an interactive quiz on the staff handbook with immediate feedback, and a list of “15 ways to shine as a new staff member.”

The 224 people who attended this webinar seemed to be itching to get back to their libraries to put some of these ideas to work. It’s likely you’ll feel the same way. Thanks Emerging Leader Group N! Thanks Learning Roundtable and WebJunction!

Betha Gutsche

Betha Gutsche has been a virtual librarian ever since receiving her MLIS from the University of Washington Information School. Immersed in the online community of WebJunction, she has cultivated community connections through forums, live online events, and writing stories about the library community. She has delved into e-learning design, curriculum development, needs assessment, and all things connected to social learning in the online world. Betha is the editor-in-chief of the Competency Index for the Library Field. She is now the manager of Project Compass, a program working with public libraries to augment their service to communities impacted by tough times. Underneath it all, Betha is an artist and loves to raise awareness of visual literacy and introduce people to the power of image.

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OverDrive’s Training Month

This is for those of you in libraries that offer OverDrive digital media for checkout to your patrons.  Here at MPOW, I am offering people the ability to come to the main System office to watch the Webinars together in a conference room on a large screen TV.  This is helpful for those who don’t have a dedicated computer they can use to join the Webinars.  It will also generate some useful discussion before and after the Webinars.  These will also count towards continuing education credit hours for anyone who attends.  I attended these last year and found them to be very good.  This is just another way to make less work for a single trainer and to utilize e-learning.

OverDrive’s Training Month.
September 2010.

Free online courses for library staff, beginner to advanced

Register now!
TM 2010 header

OverDrive’s Training Month is an educational and fun program to increase staff knowledge and help maximize circulation of your OverDrive ‘Virtual Branch’.

Registration is now open. To guarantee the best selection of available dates and times, sign up now.

Sessions will be offered online throughout September with open enrollment for individuals and groups. Contests and prizes are included.

NEW for 2010: In response to participant feedback, audio for Training Month sessions will be provided via speakers/headphones on your computer.  A phone connection is NOT required.

The curriculum includes courses covering each aspect of your OverDrive service:

  1. Collection Checklist
    With OverDrive’s collection checklist, you’ll be quickly up to speed with online ordering.  Best of all, you’ll learn how to attract users to your Virtual Branch website by creating an exciting and easy to maintain collection.
  2. Browse, Check Out, and Download!
    Join us as we demonstrate how to browse, check out, and download titles from a library’s Virtual Branch website.  At the end of this course, staff should feel comfortable answering basic questions about your OverDrive service.
  3. Patron Assistance
    We’ll help take your understanding of your OverDrive service to the next level so you can share your knowledge through support and training. We’ll review frequently asked questions, support tips, and online help resources.
  4. Community Outreach
    In this session, we’ll share creative, easy, and cost-effective ideas for introducing new patrons to your OverDrive service.  We’ll also feature prize winners from this year’s ‘Outreach Program’ contest.
  5. Real-Time Reports
    We’ll showcase reports which best track circulation, new patrons, site traffic, and popular titles. Your team can then evaluate how your Virtual Branch is doing, and chart a path to future success.
  6. Mobile Update
    In this session, you will be introduced to new mobile access options for users.  Devices highlighted include iPhone®, BlackBerry®, Android™, and more. We’ll also preview upcoming mobile features.

More than 7,500 librarians participated in Training Month 2009 and four libraries were the lucky winners of OverDrive’s Training Month award packages. Don’t miss out in 2010!

Stephanie Zimmerman

Stephanie Zimmerman is the Training Coordinator for the Library System of Lancaster County (Pennsylvania), a federated system with 14 member libraries, three branches and a bookmobile, which serves 490,562 residents. She designs and implements technology and development training and consulting to the member libraries. This includes training on Innovative’s Millennium Integrated Library System, Microsoft Office Applications, emerging technologies (i.e. social media) and various other areas. Her goal is to remove the fear of technology and help others to realize the amazing possibilities it provides. Teaching others to do things for themselves and see their excitement when they break through their barriers is her greatest reward. Stephanie has been a software trainer for 15 years. Her past employment involved training on federal and county government applications. She also worked for a private industry marketing company where she traveled across the country showing manufacturers and retailers in the consumer packaged goods industry how to use geodemographic targeting software. Always wanting to help others, Stephanie graduated from Millersville University (in Pennsylvania) cum laude with a BA in Social Work. She was also a student in the Computer Information Systems program at Harrisburg Area Community College. She is a member of ASTD (American Society of Training and Development). She is also a regular contributor to the T is for Training podcast which focuses on training in libraries. She was a trainer for WebJunction’s Spanish Language Outreach project and has done training for Commonwealth Libraries. She is grateful to have landed in the world of libraries. When she began her current job in January of 2004, there were no other library trainers in her immediate area. She turned to the social web to begin networking with other library trainers across the world and immediately realized her passion for social networking and social media. All of her continuing education has been done through these networks and she can’t help but push others to discover the immense opportunities available through online collaboration. Stephanie lives in Lancaster, Pennsylvania with her family which includes husband, Bill (a self-employed stay-at-home-dad) and two children (ages 2 and 4 months). When she’s not being Mommy, or working, you’ll most likely find her singing. Stephanie can be reached at szimmerman[at]lancasterlibraries.org.

ALA 2010 – Building with Competencies

Sandra Smith, Denver Public Library and Betha Gutsche, WebJunction
ALA Annual Conference, June 26, 2010

A blog post based on my notes from this presentation

By Heidi Nagel, Kent District Library (MI) Training Manager, AKA She who hath not blogged before

Charmed by my new sandals, I ventured toward this session from the Convention Center with a perky step.  Soon I stumbled on heat-rippled sidewalks through carcinogenic bus flatulence with frizzy hair and the gruesome realization that my new sandals were made of saw grass.  Fortunately, I arrived at the Grand Hyatt (4 blocks away) in time for a life-saving cup of iced green tea which I immediately applied to the few pulse points for which modesty allows.  But that’s another blog post about creating an environment conducive to learning.

Competencies

Sandra and Betha tag teamed this session, providing learners with an understanding of what competencies are and how their use benefits both individual employees and libraries.  The duo profiled six case studies, demonstrating libraries’ successful utilization of competencies in learning programs.  Here is the link to their extensive and informative presentation, http://www.webjunction.org/conferences/-/articles/content/99973597.

According to Betha, competencies are the “skills, knowledge & behaviors necessary for the performance of a job or a specific task.”  I italicize behaviors because competencies are often referred to as “KSAs,” or Knowledge, Skills, and Abilities (or Attitudes).  I like the use of behaviors because the way someone acts is observable, measurable, and therefore, trainable.  Behavior also conjures up what we all want our employees to do, regardless of how they feel.  (However, for onomatopoeic reasons, I don’t advocate using the acronym SKBs.)

Sandra discussed micro and macro applications of competencies.  At the micro level, competencies help individual employees understand what is expected of them.  Competency-based job descriptions and learning plans provide answers to basic questions employees ask; what am I supposed to do and how am I supposed to do it?  On the macro level, competencies help organizations achieve goals.  By ensuring staff’s consistent application of organizational competencies, a library is accountable to stakeholders and the community, gains credibility with customers, implements building blocks for a learning organization, and demonstrates commitment to staff as an asset.

Subjective summaries of three of the case studies

Pierce County Library System (WA) generated core skills and qualities for all library employees.  I appreciate their approach of asking “What does this look like at work?”  What are library staff doing (again with the behavior) when they demonstrate the competency “embracing change and learning”?  They are actively seeking opportunities, staying current in their field, and being open to new ideas.  What they aren’t doing is assuming things are good enough, rejecting suggestions, or ignoring available learning opportunities.

Karen Burns, Southwest Iowa Library Service Area Administrator, created a nifty self-directed technology wiki for staff to assess and improve their core technology competencies.  I’m intrigued by this Karen Burns quote, “I want my staff to be the technology wizards our public thinks we are.”  I’m mentally chewing on this.  Some librarians believe they must know everything that patrons will ask about technology or gadgets and get frustrated when they don’t.  (And who do they hold responsible for that?)  Other librarians view technology issues like reference questions, they don’t immediately know the answer, but have some ideas about where to find information to help the patron.  (BTW – I’d love to hear from other library trainers on this dichotomy!)

Arapahoe Library District (CO) used competencies to overhaul their system-wide training goals.  Having just completed the same process, I second their reasoning: 

  • Needed clarity for performance expectations of staff,
  • Provide a framework for redesigning and expanding a system-wide training curriculum,
  • Needed clarity around supervisor expectations of training content, and
  • System-wide focus on enhancing training program effectiveness.

To this, I would add “Ensure staff possesses the skills required to meet the service goals of the library.”  KDL’s new strategic plan includes new public service priorities, meaning staff needs new skills/competencies to provide those services and meet the strategic objectives of the library.

A new competency for Heidi

I also learned that one competency required for me to perform my job as Training Manager is “Successful navigation to beneficial learning event through unspeakably harsh terrain.”  To demonstrate mastery of this competency, what must I know?  What skill/s must I have?  How must I behave?  I must know how to check weather forecasts and dress appropriately.  I could acquire the skill of standing underneath office window air conditioners in order to capture the condensation and prevent dehydration.  And I must behave cool as a cucumber with charm and professional poise like Betha, swapping my accessories from foot-chewing sandals to whimsical barrettes like the delightful Sandra.

ALA 2010 Training Showcase On YouTube

Howdy from ALA 2010.

It is hot and humid. Really hot and humid. If you are attending ALA and missed the Training Showcase to take a dip in your hotel pool, I understand.  So if you were otherwise engaged in cooling off activities or were unable to make your way here to Washington DC, do not fret.

Each of the exhibitors has a short video giving their “elevator speech” about why they were at the Training Showcase and what they have to offer to the LearnRT community.

There are also a few short Learning RoundTable “recruitment’ videos by some ALA Learning members present at the Showcase.

Here is Stacy as an excellent example of the brief but effective videos. You can find the rest bu clicking the playlist links above.  I hope these videos give you a flavor of the great Learning RoundTable ALA 2010 Training Showcase.

Maurice Coleman

Maurice Coleman, has been Technical Trainer at Harford County (MD) Public Library in North Eastern Maryland for the last 7 years. He has 20 years of experience training all ages how to sensibly use technology, computer hardware and software. He has also trained on effective technology planning and deployment, social media skills, nonprofit organizational development and fundraising, community organizing and presentation skills. He has presented at numerous conferences on topics such as digital personal branding, technology implementation, presentation and training skills, community development and effectively using social media. He hosts the library training podcast T is for Training and writes for the American Library Association’s LearnRT blog ALALearning. For his work he was named a 2010 Library Journal Mover and Shaker and received the Citizens for Maryland Libraries Davis McCarn Technology Award. You can find him on twitter @baldgeekinmd

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Free Web Seminar – Building An Online Community In Your State

Tomorrow, Thursday June 10th, ALA Learning writer Maurice Coleman, along with Nini Beegen, Maryland Online Learning Coordinator, Maryland State Department of Education, Division of Library and Development Services are presenting a web seminar tomorrow at 1 pm eastern time for WebJunction about Building An Online Community In Your State.

Click here to register for this free web seminar.

I hope to see you all tomorrow.

Maurice Coleman

Maurice Coleman, has been Technical Trainer at Harford County (MD) Public Library in North Eastern Maryland for the last 7 years. He has 20 years of experience training all ages how to sensibly use technology, computer hardware and software. He has also trained on effective technology planning and deployment, social media skills, nonprofit organizational development and fundraising, community organizing and presentation skills. He has presented at numerous conferences on topics such as digital personal branding, technology implementation, presentation and training skills, community development and effectively using social media. He hosts the library training podcast T is for Training and writes for the American Library Association’s LearnRT blog ALALearning. For his work he was named a 2010 Library Journal Mover and Shaker and received the Citizens for Maryland Libraries Davis McCarn Technology Award. You can find him on twitter @baldgeekinmd

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