Two-day online conference was a brain booster

I spent 7 hours a day for two days in an overly air-conditioned, windowless room and I emerged energized and refreshed! Trends in Library Training and Learning, the online conference resulting from the power partnership of WebJunction and the Learning Round Table, was stimulating and boundary-stretching, capturing and holding the attention of 500-700+ viewers per session.  The lineup of presenters was top-notch. The visuals were often stunning. The chat window was often so active, it was dizzying. Some participants have said it was the best online conference they had ever attended—so absorbing in fact that multi-tasking was set aside for the duration.

WebJunction staff (Jennifer, Sharon S, Betha) live-blogged all of the sessions.

T is for Training devoted today’s podcast (titled I forgot my underwear) to an enlightening (and funny) debrief from the perspective of presenters, attendees and organizers.

Thanks to the wonders of webinar technology, you can still savor the selection of presentations through the archived recordings.

Day ONE:

Day TWO:

Not only can you immerse yourself in the conference experience, you can organize a viewing party to watch the archives together. The viewing party guide and the session discussion questions will enrich the event.

Betha Gutsche

Betha Gutsche has been a virtual librarian ever since receiving her MLIS from the University of Washington Information School. Immersed in the online community of WebJunction, she has cultivated community connections through forums, live online events, and writing stories about the library community. She has delved into e-learning design, curriculum development, needs assessment, and all things connected to social learning in the online world. Betha is the editor-in-chief of the Competency Index for the Library Field. She is now the manager of Project Compass, a program working with public libraries to augment their service to communities impacted by tough times. Underneath it all, Betha is an artist and loves to raise awareness of visual literacy and introduce people to the power of image.

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Association of Specialized and Cooperative Library Agencies (ASCLA) to host 2011 Virtual Convergence

From Jan. 18 through Jan. 21, the Association of Specialized and Cooperative Library Agencies (ASCLA) will be hosting the 2011 Virtual Convergence, a webinar series addressing a broad range of topics relevant to issues and work throughout the library profession. It’s an opportunity to take a few hours at the start of the year to focus on you and the knowledge that will help you improve your job performance, enhance your library’s service delivery or take your career in a whole new direction—all from the convenience of your computer at a very reasonable price.

Registration for a single session starts at $40 for ASCLA members, and members will save on each session when registering for two or more sessions.
More information about this exciting event is available at the ASCLA website: http://www.ala.org/ala/mgrps/divs/ascla/asclaevents/virtualconvergence/virtualconverg.cfm

REGISTER NOW by going to this link, scrolling down to “Virtual Convergence” and clicking “Register” at right:
http://www.ala.org/Template.cfm?Section=olweb&Template=/Conference/ConferenceList.cfm&ConferenceTypeCode=X

A list of webinar titles below, but you can download a full schedule—titles, descriptions, dates and times—here:
http://www.ala.org/ala/mgrps/divs/ascla/asclaevents/virtualconvergence/asclavcschedule_20101110.pdf

WEBINAR TITLES:
“Grant Writing 101”
“Presenting Topics to People who are Autistic, Deaf, Disabled, and Non-Disabled”
“Teaching Ophelia: Assisting At-Risk Teenagers”
“Why Reinvent the Wheel? Tools for Serving the Fast-growing Teen Population”
“Knowledge Management: Process and Tools for Convergence”
“Using Learning Objects to Enhance Distance Reference Services”
“The Disability Experience in a Post- 2.0 World: Implications for Libraries”
“Contract Librarianship: Concepts and Strategies”
“Accessibilty 101: Assure That Your Library Is Welcoming & Usable for Persons With Disabilities”
“A Copyright Policy Update on Access to Information for Persons with Print Disablities”
“Public Computer Conundrums: Policy and Program Choices That Improve Patron Outcomes”
“How to Build a Bridge: Connecting Different Types of Libraries”
“Starting a New Library for At-risk Young Adults in a Digitally Divided Community”
“Libraries and Information Access for Differently-able Patrons: What We Can Do to Ensure Equality”
“Extending Our Reach: Using Extension Programs to Promote Statewide Resources.”
“Attracting Latinos to the Library: It’s All About Relationships”
“Conducting Successful Virtual Meetings”
“Careers in Federal Libraries”
“How to Find a Federal Job”
“Managing Library Adult and Family Literacy Programs”
“Resume Writing and Interviewing Techniques”
“Saks Fifth Avenue Service on a Dollar General Budget”
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Learn more about ASCLA at www.ala.org/ascla.
Save money on these and other professional development events by becoming an ASCLA member now at www.ala.org/membership, or by calling 1-800-545-2433.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Liz F. Markel, M.A.
Marketing Specialist
Association of Specialized and Cooperative Library Agencies (ASCLA)
Reference and User Services Association (RUSA)

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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In Praise of the Free Webinar

Though sometimes derided, many of us have been involved, one way or another, in a webinar.  Or, more correctly,  a WEBinar™. The term is a neologism of web + seminar, they are a live online educational presentation during which attendees can submit questions and comments, as opposed to a “webcast” which doesn’t offer chat or polls. Sessions are usually archived and registrants may view a recording of the event at another time.  Whether we are presenting, producing or attending this professional, educational environment has given rise to a powerful collaborative, knowledge-sharing resource.

As someone in charge of pushing learning opportunities to library staff, half of which are in one building and the other in 11 all over the county, I’ve almost always got a huge variety of quality topics to offer. With all my other duties, I manage to write about one new class a month. In these budgetary times, what a slim professional development calendar that would be without all these free webinars!

I’ve created a Google Reader Bundle that helps me keep up with the offerings from individual providers that have RSS feeds. I also subscribe to Brad Ward’s Library Webinars blog and Stephanie Zimmerman’s Library-Related Training Opportunities Google Calendar for the ones that don’t catch in my feed reader.  I register, and add them to the Intranet calendar, complete with signups and reminders for staff to attend. I show them in my conference room / office, but also remind them that they may be viewable remotely or in an archive.

With each major update to the training calender I’ll blog the listings and send a mass email to staff. Whether they come into my office or view remotely, they’ve now got access to some of the brightest minds and the latest trends in Librarianship and beyond. I’m often asked to replay sessions when a topic becomes locally important, that’s Just-in-Time learning…when training is needed the most.

I’ve pasted below the upcoming webinars I’ll be showing in my office or encouraging staff to view at their offices or branches. Huge thanks to the sponsors, producers and presenters for providing topical and relevant content for library staff every where!

9/21/10 The Scoop on Series Nonfiction: What’s New for Fall 1:00pm – 2:00pm CST Booklist Webinar: Series nonfiction publishers are offering more titles than ever this fall, and as they continue to expand into digital formats and approach the curriculum in new ways, it’s more challenging than ever to keep up. In this hourlong webinar moderated by Booklist Books for Youth associate editor Dan Kraus, we’ll hear from five of the top publishers in this booming field: Heinemann-Raintree; Gale/Cengage Learning; Weigl Publishers, Inc.; Black Rabbit Books; and Lerner Publishing Group. Besides presenting their biggest fall titles and initiatives, they’ll also give attendees up-to-date information on the latest trends.

9/21/10 Scholarly Research and Source Validation in the Age of Google 2:00pm – 3:00pm CST Library Journal Webcast: Librarians, scholars, and publishers alike are asking questions about how to manage the increasing amount of unverified content (both good and bad) that is now easily available through our computers. We are all drowning in it. The situation poses a particularly challenging problem in the educational arena, where students and scholars need reliable sources of information. Whether today’s researchers are doing initial research for a book, working on a doctoral dissertation, or an undergraduate term paper, it’s harder and harder to know what sources to consult. Register now to hear our esteemed panel, moderated by Library Journal’s Cheryl LaGuardia discuss this crisis of validation in the Google age, and the new roles that Libraries, Publishers and Scholars play in the culture of information overload.

9/22/10 Strategies for Implementing and Optimizing Self-Service: Librarians Share Their Success 1:00pm – 2:00pm CST Library Journal Webinar: Join representatives from three leading libraries who have cost-effectively and successfully implemented self-service in this information-rich roundtable webinar. In today’s tough economy, many libraries rely on self-service to offset significant increases in circulation, severe budget cuts, and staff reductions. Are you prepared to effectively implement self-service in your library? Are you confident that you are realizing maximum value from your self-service investment?

9/22/10 Shine a Light on your Digital Collections 1:00pm – 2:00pm CST OCLC Webinar: Learn how you can spotlight your digital collections and make them visible to users across the web. Join Michael Scott, Maryland Digital Cultural Heritage Coordinator, for a live webinar as she discusses how she uses everything from social media to WorldCat.org to highlight the availability of their online collections. Also hear from Suzanne Butte, OCLC Digital Services Consultant, on the wide variety of ways that other libraries, museums, archives and historical societies promote their digital collections.

9/23/10 The Manager’s Tool Kit, Part One: Listening and Feedback 11:00am – 12:00pm CST Ken Blanchard Companies Webinar: Proactive listening and the ability to deliver feedback effectively are two of the most important skills managers can develop for building trust and creating a supportive environment for direct reports. Yet in both cases, managers often overestimate their ability to listen attentively and deliver feedback objectively. In this webinar, Blanchard Senior Consulting Partner and author Dr. Vicki Halsey will show managers how to improve their skills in both areas in a way that leaves direct reports feeling heard and that helps them to focus on improving performance.

9/23/10 SLJ Nonfiction Book Buzz 2010 12:00pm – 1:00pm, CST A School Library Journal Webinar: Our panel of nonfiction publishers will tell you how they strive to produce the most accurate and well-research core-related materials for grades K-12 while also keeping these titles attractive, easy to use, and accessible to a range of reading levels. We’ll hear about series in science, social studies, biography, art, math, health, and more, most correlated to each state’s standards. Tune in for the buzz on new and forthcoming series nonfiction and get those gaps in your collection filled.

9/28/10 Defending the Right to Read: Celebrating Banned Books Week with Judy Blume 1:00pm – 2:00pm CST Booklist Online Webinar: Librarians and teachers face more challenges than ever when it comes to defending children’s right to read. In celebration of Banned Books Week, this webinar features a stellar panel of experts, including renowned author and longtime advocate of intellectual freedom Judy Blume, who will discuss book rating systems, the impact of the Internet on challenges, the effect of censorship on children’s publishing, and how to best prepare for book challenges. Additional speakers include Beverly Horowitz, Vice President and Publisher of Delacorte Press Books for Young Readers; Pat Scales, former school librarian and a member of the National Coalition against Censorship Council of Advisors; Kristin Pekoll, a young-adult librarian at the West Bend (WI) Community Memorial Library; and Nanette Perez, program officer at ALA’s Office for Intellectual Freedom.

10/06/10 Gadget Checklist 2010: For library staff, users and our future 1:00pm -2:00pm CST WebJunction Webinar. Description: Do you need a gadgets orientation covering types, brands, features, functionality and answers to why gadgets are so popular with your patrons? Join us for this webinar with Michael Porter when he presents a checklist-filled session also covering how users are consuming and accessing content on gadgets and how libraries are purchasing and lending gadgets to host this content. It’s time for you to complete your checklist and to explore the implications gadgets have on the future of library services.

10/19 /10 Dealing with the Difficult Patrons 1:00pm -2:00pm CST WebJunction Webinar: Library staff can handle difficult patrons, resolve issues or problems quickly and efficiently and retain customer loyalty throughout. Join presenters Paul Signorelli, writer, trainer, and consultant with a strong focus on workplace learning and performance, and Maurice Coleman, Technical Trainer at Harford County Public Library, for this one hour webinar providing expert resources for working with a patron using common sense practices and techniques for bringing that customer back into the fold.

Comment to let me know if I missed any upcoming events. I’d also love to hear how you use invaluable webinars like these in your own training programs!

Marianne Lenox

As the Staff Training & Volunteer Coordinator for the Huntsville - Madison County Public Library in Alabama, Marianne is responsible for planning, directing, maintaining and implementing a comprehensive staff training and volunteer program for her library. She consistently strives to provide learning opportunities, professional information and technical training to ensure both better library service and the professional development of the Library’s staff and volunteers.

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Learn how technology can transform your training sessions!

Using Technology in Library Training with Paul Signorelli

In these two ALA TechSource online workshops, Paul Signorelli provides hands-on, interactive instruction in using current web technology to enhance in-person training sessions or conduct remote training sessions for employees in multiple locations.

Session 1: Using Technology to Enhance In-Person Training

  • Incorporating YouTube, Google Docs, and SlideShare into onsite learning
  • Making PowerPoint effective and interesting
  • Using technology as a tool while focusing on learners

Session 2: Using Technology for Remote Training Sessions

  • Using Skype, Google Talk/Yahoo! Messenger, LinkedIn discussion groups, and other tools for learning
  • Adapting your onsite skills to provide effective online learning
  • Building online communities of learning

And much more!

Sign up today and engage in 90 minutes of discussion and interactive learning that you can’t get anywhere else!

About the Instructor
Paul Signorelli is a writer, trainer, and consultant who explores, uses, writes about, and helps others become familiar with Web 2.0 and smartphone technology to creatively facilitate positive change within organizations. He has participated in the ALA Learning Round Table, and written for ALA Learning blog, American Libraries magazine, and ALA Editions.

About ALA TechSource Workshops
ALA TechSource Workshops are focused, small-group online discussions that give you the opportunity to learn from experts who offer authoritative answers to your questions, as well as to interact with colleagues who have similar concerns. Workshops are recorded and, along with other materials, are made available to attendees for future reference.

Read more and register at ALA Tech Source.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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OverDrive’s Training Month

This is for those of you in libraries that offer OverDrive digital media for checkout to your patrons.  Here at MPOW, I am offering people the ability to come to the main System office to watch the Webinars together in a conference room on a large screen TV.  This is helpful for those who don’t have a dedicated computer they can use to join the Webinars.  It will also generate some useful discussion before and after the Webinars.  These will also count towards continuing education credit hours for anyone who attends.  I attended these last year and found them to be very good.  This is just another way to make less work for a single trainer and to utilize e-learning.

OverDrive’s Training Month.
September 2010.

Free online courses for library staff, beginner to advanced

Register now!
TM 2010 header

OverDrive’s Training Month is an educational and fun program to increase staff knowledge and help maximize circulation of your OverDrive ‘Virtual Branch’.

Registration is now open. To guarantee the best selection of available dates and times, sign up now.

Sessions will be offered online throughout September with open enrollment for individuals and groups. Contests and prizes are included.

NEW for 2010: In response to participant feedback, audio for Training Month sessions will be provided via speakers/headphones on your computer.  A phone connection is NOT required.

The curriculum includes courses covering each aspect of your OverDrive service:

  1. Collection Checklist
    With OverDrive’s collection checklist, you’ll be quickly up to speed with online ordering.  Best of all, you’ll learn how to attract users to your Virtual Branch website by creating an exciting and easy to maintain collection.
  2. Browse, Check Out, and Download!
    Join us as we demonstrate how to browse, check out, and download titles from a library’s Virtual Branch website.  At the end of this course, staff should feel comfortable answering basic questions about your OverDrive service.
  3. Patron Assistance
    We’ll help take your understanding of your OverDrive service to the next level so you can share your knowledge through support and training. We’ll review frequently asked questions, support tips, and online help resources.
  4. Community Outreach
    In this session, we’ll share creative, easy, and cost-effective ideas for introducing new patrons to your OverDrive service.  We’ll also feature prize winners from this year’s ‘Outreach Program’ contest.
  5. Real-Time Reports
    We’ll showcase reports which best track circulation, new patrons, site traffic, and popular titles. Your team can then evaluate how your Virtual Branch is doing, and chart a path to future success.
  6. Mobile Update
    In this session, you will be introduced to new mobile access options for users.  Devices highlighted include iPhone®, BlackBerry®, Android™, and more. We’ll also preview upcoming mobile features.

More than 7,500 librarians participated in Training Month 2009 and four libraries were the lucky winners of OverDrive’s Training Month award packages. Don’t miss out in 2010!

Stephanie Zimmerman

Stephanie Zimmerman is the Training Coordinator for the Library System of Lancaster County (Pennsylvania), a federated system with 14 member libraries, three branches and a bookmobile, which serves 490,562 residents. She designs and implements technology and development training and consulting to the member libraries. This includes training on Innovative’s Millennium Integrated Library System, Microsoft Office Applications, emerging technologies (i.e. social media) and various other areas. Her goal is to remove the fear of technology and help others to realize the amazing possibilities it provides. Teaching others to do things for themselves and see their excitement when they break through their barriers is her greatest reward. Stephanie has been a software trainer for 15 years. Her past employment involved training on federal and county government applications. She also worked for a private industry marketing company where she traveled across the country showing manufacturers and retailers in the consumer packaged goods industry how to use geodemographic targeting software. Always wanting to help others, Stephanie graduated from Millersville University (in Pennsylvania) cum laude with a BA in Social Work. She was also a student in the Computer Information Systems program at Harrisburg Area Community College. She is a member of ASTD (American Society of Training and Development). She is also a regular contributor to the T is for Training podcast which focuses on training in libraries. She was a trainer for WebJunction’s Spanish Language Outreach project and has done training for Commonwealth Libraries. She is grateful to have landed in the world of libraries. When she began her current job in January of 2004, there were no other library trainers in her immediate area. She turned to the social web to begin networking with other library trainers across the world and immediately realized her passion for social networking and social media. All of her continuing education has been done through these networks and she can’t help but push others to discover the immense opportunities available through online collaboration. Stephanie lives in Lancaster, Pennsylvania with her family which includes husband, Bill (a self-employed stay-at-home-dad) and two children (ages 2 and 4 months). When she’s not being Mommy, or working, you’ll most likely find her singing. Stephanie can be reached at szimmerman[at]lancasterlibraries.org.

Free Web Seminar – Building An Online Community In Your State

Tomorrow, Thursday June 10th, ALA Learning writer Maurice Coleman, along with Nini Beegen, Maryland Online Learning Coordinator, Maryland State Department of Education, Division of Library and Development Services are presenting a web seminar tomorrow at 1 pm eastern time for WebJunction about Building An Online Community In Your State.

Click here to register for this free web seminar.

I hope to see you all tomorrow.

Maurice Coleman

Maurice Coleman, has been Technical Trainer at Harford County (MD) Public Library in North Eastern Maryland for the last 7 years. He has 20 years of experience training all ages how to sensibly use technology, computer hardware and software. He has also trained on effective technology planning and deployment, social media skills, nonprofit organizational development and fundraising, community organizing and presentation skills. He has presented at numerous conferences on topics such as digital personal branding, technology implementation, presentation and training skills, community development and effectively using social media. He hosts the library training podcast T is for Training and writes for the American Library Association’s LearnRT blog ALALearning. For his work he was named a 2010 Library Journal Mover and Shaker and received the Citizens for Maryland Libraries Davis McCarn Technology Award. You can find him on twitter @baldgeekinmd

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TEDx for Libraries: Dynamic programming for FREE!

Here’s another great webinar from Infopeople:

Date and time: Thursday, January 21, 2010, 12 pm – 1:00 pm Pacific Standard Time

This webinar will last approximately one hour. There is no charge for this webinar.  Pre-registration is not required.

For more information and to participate in the January 21 webinar, go here.

Times are tough. Your programming budget (if you still have one) has probably been slashed. Yet customers are relying on the library more than ever for free, quality programs that entertain, challenge and educate them. What’s a busy librarian to do?

TEDx events give libraries a great way to provide top-notch programming to their communities, for free! Using free content from A-list TED conference speakers and a proven program model, you can tailor an event to your community’s needs, whether you’re planning for 15 or 100 people.

By the end of this webinar, attendees will:
-Understand what a TEDx event is
-Be familiar with the application process and basic requirements for hosting a TEDx event
-Know where to go to get started planning a TEDx event

Join presenter Genesis Hansen as she introduces a fantastic programming resource for time- and cash-strapped libraries.

Speaker: Genesis Hansen.  Genesis got her MLIS from San Jose State in 2003, and since 2004 has worked at the Newport Beach Public Library. She has been a Reference Librarian, Young Adult Librarian, Web Services Librarian and is currently the Reference and Web Services Coordinator.  Genesis is interested in providing customers with the best experience at every point of contact with the library, including designing the website for better usability, improving wayfinding in brick and mortar locations, enhancing collections and developing creative and dynamic programs.

If you are unable to attend the live event, you can access the archived version the day following the webinar.  Check the archive listing here.

Webinar:
TEDx for Libraries: Dynamic programming for FREE!
Date: Thursday, January 21, 2010
Time: 12pm – 1:00pm Pacific Standard Time
Speaker: Genesis Hansen

Stephanie Zimmerman

Stephanie Zimmerman is the Training Coordinator for the Library System of Lancaster County (Pennsylvania), a federated system with 14 member libraries, three branches and a bookmobile, which serves 490,562 residents. She designs and implements technology and development training and consulting to the member libraries. This includes training on Innovative’s Millennium Integrated Library System, Microsoft Office Applications, emerging technologies (i.e. social media) and various other areas. Her goal is to remove the fear of technology and help others to realize the amazing possibilities it provides. Teaching others to do things for themselves and see their excitement when they break through their barriers is her greatest reward. Stephanie has been a software trainer for 15 years. Her past employment involved training on federal and county government applications. She also worked for a private industry marketing company where she traveled across the country showing manufacturers and retailers in the consumer packaged goods industry how to use geodemographic targeting software. Always wanting to help others, Stephanie graduated from Millersville University (in Pennsylvania) cum laude with a BA in Social Work. She was also a student in the Computer Information Systems program at Harrisburg Area Community College. She is a member of ASTD (American Society of Training and Development). She is also a regular contributor to the T is for Training podcast which focuses on training in libraries. She was a trainer for WebJunction’s Spanish Language Outreach project and has done training for Commonwealth Libraries. She is grateful to have landed in the world of libraries. When she began her current job in January of 2004, there were no other library trainers in her immediate area. She turned to the social web to begin networking with other library trainers across the world and immediately realized her passion for social networking and social media. All of her continuing education has been done through these networks and she can’t help but push others to discover the immense opportunities available through online collaboration. Stephanie lives in Lancaster, Pennsylvania with her family which includes husband, Bill (a self-employed stay-at-home-dad) and two children (ages 2 and 4 months). When she’s not being Mommy, or working, you’ll most likely find her singing. Stephanie can be reached at szimmerman[at]lancasterlibraries.org.

Staff Day Success: A Free Webinar

From InfoPeople:


Title: Staff Day Success!  Tips for Planning, Delivering, and Evaluating All-Staff Events


Date and time: Thursday, December 3, 2009, 12 pm – 1:00 pm Pacific Standard Time


This webinar will last approximately one hour. There is no charge for this webinar.  Pre-registration is not required.


For more information and to participate in the December 3 webinar, go to http://infopeople.org/training/webcasts/webcast_data/306/index.html


Are you involved with planning and implementing an all-staff event at your library? Thinking about a staff day and wondering about the next steps? A staff day may be a regularly scheduled opportunity for team building and morale boosting or may be a day specifically scheduled because of a building program, planning process or other shift in strategic directions.


Whatever the goals for the day, it’s a day with high expectations that is often produced on a shoestring budget by those who are not professional event planners. Planning responsibilities may include finding speakers (often at low or no cost), arranging a venue, dealing with room setups and equipment, developing lunch plans, and ultimately creating a valuable learning experience for library staff.


Those attending the webinar will learn about:


A planning process that involves library leadership as well as employees in all parts of the library

  • Ideas for creative free or low-cost programs
  • The importance of “over-communication” and why branding is part of communication
  • How to evaluate and document the event to leave a legacy for future staff day planners


Join presenter Mary Ross – who has planned and implemented numerous all-staff events, as well as library-related conferences, workshops and training-as she shares tips, tricks and strategies for success. You’ll be able to tackle the challenges in planning and delivering an all-staff event, resulting in a day that is valuable to and celebrates the value of all employees.


Speaker: Mary Bucher Ross.  Mary Ross has over 25 years of experience working in public libraries and managed the staff training and development program at the Seattle Public Library for eight years. Under contract to the Washington State Library, she designed “Anytime, Anywhere Answers” and “The Virtual Reference Adventure,” online training programs for virtual reference providers. She has also designed courses for WebJunction and LibraryU. She is co-author of Virtual Reference Training: The Complete Guide to Providing Anytime, Anywhere Answers, published by ALA Editions in 2004. Currently continuing education coordinator for the Washington Library Association, she is also on the board of directors of the Continuing Library Education Network and Round Table (CLENERT) and was a delegate to ALA’s 2nd and 3rd Congresses on Professional Education.


If you are unable to attend the live event, you can access the archived version the day following the webinar.  Check our archive listing at:


http://www.infopeople.org/training/webcasts/list/archived


Webinar: Staff Day Success! Tips for Planning, Delivering, and Evaluating All-Staff Events

Date: Thursday, December 3, 2009

Time: 12pm – 1:00 pm Pacific Standard Time

Speaker: Mary Bucher Ross

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Revitalizing the Library Experience: A Free Webinar

From InfoPeople:


Information has become an off-shored commodity. Google handles more questions in a second than a reference librarian will answer in a career. Social gatherings have moved to online networks. Why come to a library? For the experience! If your members still experience your library the way they did in the 1990s (1950s?), perhaps it’s time to rethink and revitalize. In this webinar, library consultants Joan Frye Williams and George Needham will reprise their popular presentation from this year’s ASCLA President’s Program. They’ll describe new ways to present your services to the world. By the end of this webinar, you will:


  • Understand the difference between passive and active library experiences, and how to make each work in your favor;
  • Know what makes an environment inspiring to independent learners;
  • Learn several ways to “layer” library services for increased impact;
  • See how you can plan library services around life’s predictable passages.


As always, George and Joan will challenge you to rethink how you do business, turning some old stereotypes on their ears while refreshing our notions as well as our services. The tips and techniques covered here won’t necessarily cost more money, but they will help make your work more valuable and more fun.


Speakers: Joan Frye Williams and George Needham.


Joan Frye Williams – For more than 25 years Joan Frye Williams (joan@jfwilliams.com) has been a successful librarian, consultant, vendor, planner, trainer, evaluator and user of library services, with a special emphasis on innovation, technology and emerging library trends. She is the president of her own library and information technology consulting firm. Joan is best known as an acute–and sometimes irreverent–observer of trends in what she calls “the cultural anthropology of libraries.” She is a nationally recognized library futurist and designer of innovative library services.


George Needham – Before joining OCLC in 1999, George was State Librarian of Michigan. From 1993 to 1996, he was Executive Director of the Public Library Association, a division of the American Library Association. From 1990 to 1993, he was Director of Member Services of the Ohio Library Association. From 1984 to 1989, he served as Library Director of Fairfield County District Library in Lancaster, Ohio. From 1977 to 1984, he held various posts at the Charleston County Library in Charleston, South Carolina.


Tuesday, November 17, 2009, 3– 4 pm Eastern/12-1pm Pacific

This webinar will last approximately one hour. There is no charge for this webinar. Pre-registration is not required. For more information and to participate in the November 17 webinar, go to http://infopeople.org/training/webcasts/webcast_data/363/index.html


If you are unable to attend the live event, you can access the archived version the day following the webinar. Check our archive listing at: http://www.infopeople.org/training/webcasts/list/archived

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Effectively Managing Your Email: A Free Webinar

From InfoPeople:


Email has brought about many improvements in the way we communicate in the workplace. It’s quicker than inter-library mail, less intrusive than a phone call and it can be an efficient way to keep track of the correspondence details. When used improperly, however, email can be an impediment to your career and your library’s organizational efficiency and effectiveness. Managing your inbox and replying in a timely manner is a critical part of managing your communication with others. Do you feel “Buried in Email”? Do you have an effective way to organize and process your emails? Most people don’t. This webinar gives you the information and proven strategies you need to effectively manage your emails once for all. Did you know that email can be one of the most misunderstood communication tools that we use? Why? Because many times, email messages are poorly written and the receiver has not been given the information they need. In this one hour program, you’ll learn the tips and techniques to writing and sending email messages that people will read and understand. By the end of the webinar participants will learn and begin to master:


Using a decision making process for managing email

  • Scheduling uninterrupted time to process and organize email daily
  • Organizing Logins and Passwords
  • Writing Subject Lines that attract the recipient to open your email
  • Keeping the message focused and readable
  • The difference between formal and informal email writing
  • Easy steps to proofreading email
  • Email Etiquette for managing incoming and outgoing email


Speaker: Andrew Sanderbeck. Andrew Sanderbeck is adjunct professor at Johnson and Wales University, and works with Kent State University, The University of Louisville and Rockhurst University in their Corporate and Community Learning Programs. Andrew trains and consults with libraries and library organizations to help them realize the true human potential of their management and employees. He is the publisher of the Friday News Minute, a free weekly e-newsletter read by thousands of library professionals around the world.


Tuesday, November 24, 2009, 3-4 pm Eastern/12-1 pm Pacific

This webinar will last approximately one hour. There is no charge for this webinar. Pre-registration is not required. For more information and to participate in the November 24 webinar, go to http://infopeople.org/training/webcasts/webcast_data/315/index.html


If you are unable to attend the live event, you can access the archived version the day following the webinar. Check our archive listing at: http://www.infopeople.org/training/webcasts/list/archived

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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