Two-day online conference was a brain booster

I spent 7 hours a day for two days in an overly air-conditioned, windowless room and I emerged energized and refreshed! Trends in Library Training and Learning, the online conference resulting from the power partnership of WebJunction and the Learning Round Table, was stimulating and boundary-stretching, capturing and holding the attention of 500-700+ viewers per session.  The lineup of presenters was top-notch. The visuals were often stunning. The chat window was often so active, it was dizzying. Some participants have said it was the best online conference they had ever attended—so absorbing in fact that multi-tasking was set aside for the duration.

WebJunction staff (Jennifer, Sharon S, Betha) live-blogged all of the sessions.

T is for Training devoted today’s podcast (titled I forgot my underwear) to an enlightening (and funny) debrief from the perspective of presenters, attendees and organizers.

Thanks to the wonders of webinar technology, you can still savor the selection of presentations through the archived recordings.

Day ONE:

Day TWO:

Not only can you immerse yourself in the conference experience, you can organize a viewing party to watch the archives together. The viewing party guide and the session discussion questions will enrich the event.

Betha Gutsche

Betha Gutsche has been a virtual librarian ever since receiving her MLIS from the University of Washington Information School. Immersed in the online community of WebJunction, she has cultivated community connections through forums, live online events, and writing stories about the library community. She has delved into e-learning design, curriculum development, needs assessment, and all things connected to social learning in the online world. Betha is the editor-in-chief of the Competency Index for the Library Field. She is now the manager of Project Compass, a program working with public libraries to augment their service to communities impacted by tough times. Underneath it all, Betha is an artist and loves to raise awareness of visual literacy and introduce people to the power of image.

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Cultures of Curiosity

This month ALALearning bloggers are focusing on how learning is done in our organizations.  Having started at the MPOW just a few short months ago I am still learning how learning happens– formally and informally — in the organization.

So rather than address the question narrowly, I’d like to look more broadly at the topic and suggest that the foundation for learning in any organization is having a culture of curiosity.  Whether you are promoting learning in your organization through self-paced online tutorials, face-to-face workshops and discussions, or sharing of annotated bookmarks, learning will not happen in any real or consistent way unless there is a strong shared value of curiosity.

Why do I assert this?  Because an attitude of curiosity is the only known antidote to the single biggest block to learning: the idea that we already have the answer (and it’s 1st cousin, “I don’t care about the answer”.)  Being in a state of curiosity means looking out at the world, collecting data, observing human behaviors and interactions, and asking “why?” and “what if?”  These questions are humbling.  They bring down our blocks and mitigate our filters and invite new data to enter our minds, and creatively find new ways to integrate and organize organizing data with a goal of understanding.
Curious kittenTHE VALUE OF A CULTURE OF CURIOSITY

One of the most powerful effects of cultivating a consciousness and culture of curiosity is that it greatly enhances communication and the quality of relationships.  Communication (and thus learning) is shut down when we assume we understand the motivations of others, and all too often we ascribe negative motivations to others without pausing to contemplate their perspective.

Curiosity creates space for that pause.  When we are in a place of deep and authentic curiosity about others, it is impossible to simultaneously be in a place of judgment, which is a closing of ourselves to other ways of seeing.  When we curiously ask why, we  open to the idea that others have a unique and valuable perspective that can expand our own data set and worldview.  Asking why leads to conversation and exploration, which in turn leads us to a deeper understanding of how others experience the world, their motivations, and their choices.  And this deeper understanding, in turn, helps to reinforce our own consciousness of curiosity, and thus our own personal culture of learning.

I am curious about what has worked for you.  How is learning promoted in your organization?   What tools, methods, tips, tricks have worked for you?   Drop your thoughts in the comment section!

Association of Specialized and Cooperative Library Agencies (ASCLA) to host 2011 Virtual Convergence

From Jan. 18 through Jan. 21, the Association of Specialized and Cooperative Library Agencies (ASCLA) will be hosting the 2011 Virtual Convergence, a webinar series addressing a broad range of topics relevant to issues and work throughout the library profession. It’s an opportunity to take a few hours at the start of the year to focus on you and the knowledge that will help you improve your job performance, enhance your library’s service delivery or take your career in a whole new direction—all from the convenience of your computer at a very reasonable price.

Registration for a single session starts at $40 for ASCLA members, and members will save on each session when registering for two or more sessions.
More information about this exciting event is available at the ASCLA website: http://www.ala.org/ala/mgrps/divs/ascla/asclaevents/virtualconvergence/virtualconverg.cfm

REGISTER NOW by going to this link, scrolling down to “Virtual Convergence” and clicking “Register” at right:
http://www.ala.org/Template.cfm?Section=olweb&Template=/Conference/ConferenceList.cfm&ConferenceTypeCode=X

A list of webinar titles below, but you can download a full schedule—titles, descriptions, dates and times—here:
http://www.ala.org/ala/mgrps/divs/ascla/asclaevents/virtualconvergence/asclavcschedule_20101110.pdf

WEBINAR TITLES:
“Grant Writing 101”
“Presenting Topics to People who are Autistic, Deaf, Disabled, and Non-Disabled”
“Teaching Ophelia: Assisting At-Risk Teenagers”
“Why Reinvent the Wheel? Tools for Serving the Fast-growing Teen Population”
“Knowledge Management: Process and Tools for Convergence”
“Using Learning Objects to Enhance Distance Reference Services”
“The Disability Experience in a Post- 2.0 World: Implications for Libraries”
“Contract Librarianship: Concepts and Strategies”
“Accessibilty 101: Assure That Your Library Is Welcoming & Usable for Persons With Disabilities”
“A Copyright Policy Update on Access to Information for Persons with Print Disablities”
“Public Computer Conundrums: Policy and Program Choices That Improve Patron Outcomes”
“How to Build a Bridge: Connecting Different Types of Libraries”
“Starting a New Library for At-risk Young Adults in a Digitally Divided Community”
“Libraries and Information Access for Differently-able Patrons: What We Can Do to Ensure Equality”
“Extending Our Reach: Using Extension Programs to Promote Statewide Resources.”
“Attracting Latinos to the Library: It’s All About Relationships”
“Conducting Successful Virtual Meetings”
“Careers in Federal Libraries”
“How to Find a Federal Job”
“Managing Library Adult and Family Literacy Programs”
“Resume Writing and Interviewing Techniques”
“Saks Fifth Avenue Service on a Dollar General Budget”
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Learn more about ASCLA at www.ala.org/ascla.
Save money on these and other professional development events by becoming an ASCLA member now at www.ala.org/membership, or by calling 1-800-545-2433.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Liz F. Markel, M.A.
Marketing Specialist
Association of Specialized and Cooperative Library Agencies (ASCLA)
Reference and User Services Association (RUSA)

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Participatory Professional Development

In August 2010, I reflected on my own blog how the Media 21 learning initiative has not only impacted student learning but has also sparked additional collaborative partnerships with faculty members that emphasize information, digital, and new media literacies while providing students the opportunity to think critically and create content to reflect their key insights and learning.   I’ve been brainstorming with teachers to help them find new ways of redesigning projects, learning activities, and assessment tools to emphasize inquiry, collaborative knowledge building, critical thought, and alternate ways of representing knowledge; consequently, I’ve had teachers in multiple content areas exploring how technology tools for learning like blogs, wikis, and multimedia web 2.0 applications can support these kinds of learning experiences.  Not only have I created research pathfinders and provided technical assistance to support these projects, but I’ve been providing hands on instruction to teachers and students in learning how to utilize these tools.   Even more exciting, teachers have gained confidence not only in the tools I’ve shown them, but they are exploring other resources for learning on their own and sharing how they are integrating those applications with me as well as fellow department faculty.

A few weeks ago, my principal, Dr. Bob Eddy, asked me to develop an hour-long workshop for our November 2 professional development day.  I decided to focus on blogs and wikis for the workshop since those have been the most popular platforms this fall; in addition, I decided it would be more powerful for the faculty to hear from their fellow teachers, my new experts in residence, than just me.

About a quarter of our faculty arrived at 10AM (some had other commitments to additional meetings today), including my principal, Dr. Bob Eddy!  I kicked off the workshop with a fifteen minute conversation about the principles of learning and today’s information landscape that are shaping today’s classrooms; rather than reinventing the wheel, I used Kim Cofino’s fantastic 21st Century Classroom slidedeck to facilitate that conversation with faculty this morning.

My focus was on how learning goals and benchmarks drive the instructional design in the collaboration process; rather than focusing on the “shiny” of technonlogy, I emphasized that curriculum and standards for learning drive technology integration.  The other focal point of my talk emphasized how traditional and emerging literacies speak to each other under the larger umbrella of transliteracy and how integrating these literacies into all content areas is a shared responsibility we all must take on to close the participation gap.

For the next forty-five minutes, the spotlight was on my five teachers who agreed to help lead the workshop as they shared their collaborative learning projects facilitated by the library, the positive outcomes, and the challenges they encountered.   Each teacher was passionate, honest, and eloquent as he/she shared the impact on student learning, tips for replicating or adapting their projects, ideas for future collaborative learning experiences supported by the library, and how they worked with me to implement new strategies for teaching and learning.  The workshop generated discussion and questions that led our session to last about an additional twenty minutes beyond the planned hour, but not a single attendee left early!

Learners as Participants and Leaders

These teachers articulating and sharing their processes is the ultimate hallmark of learning as they are now budding experts who can support other teachers who want to design innovative learning experiences for students that meld together project based learning, inquiry, collective knowledge building, and multiple literacies.  I have no doubt that the teacher perspective they brought to the table today was the most powerful testimonial I could provide other faculty members; in addition, I included student videos sharing their perspectives on our presentation wiki (today was a student holiday and they were not on campus to participate).   It was truly a pleasure to solicit the participation of my teachers and to share ownership of the workshop with these faculty members as their instructional leadership will help us, the library,  scale out these conversations for learning.  As the workshop ended, several teachers met with me to schedule planning time this week to get started on new projects to integrate the learning principles and tools we explored in today’s session!

In conclusion, I encourage you as trainers and instructional librarians to consider how you can invite participation from your learners and enlist their assistance in leading instruction as they gain skill, knowledge, insights, and confidence that can inspire others in the classes or workshops you lead.  What better demonstration of application, analysis, synthesis, and evaluation can you ask for when those you have taught can help you create new conversations for learning with others?

Staff Development on a Budget

Here in Georgia Public Librarians are required to have and renew our license each year and this requires we submit a number of continuing education credits. For my post on staff development I thought I’d share some of the free, no travel required, ways we get our continuing education credits.

WebJunction - Every month WebJunction hosts free online webinars on a wide variety of topics from Dealing with Difficult Patrons to Digital Preservation. Sessions are taught by WebJuction staff or other library community members including our own Maurice Coleman. You can see upcoming webinars on the events calendar or subscribe to the RSS feed. An added bonus all sessions are archived for free (no password needed!) with a recording of the sessions and all relevant links for review later or in case you missed one.

InfoPeopleAnother great resource for regular online webinars. InfoPeople provide free online webinars on a variet of topics.  You can register for upcoming events and browse their archives without a password. The archives are a treasure trove of resources and all their handouts are Creative Commons licensed.

ADA Online – A great resources for information related to libraries and the American’s with Disabilities Act.  ADA Online offers the Accessible Technology On-line Webinar series for free.

SirsiDynix Institute – Sirsi occasionally offers free online presentations with an online archive of past presentations for easy access.

OCLC & Library Journal Symposiums – sometimes there is a fee associated with these sometimes they are free.  The next one The Ethics of Innovation: Navigating Privacy, Policy and Service Issues is free.

Your Local State Library Organization – in my case GPLS and GLA team up once a month to offer free online Webinars, chances your state organization does too.  Remember many webinars don’t restrict attendees so you might be able to sign up for webinars offered by other states.

I KNOW I missed something, where do you get your professional development?

In Praise of the Free Webinar

Though sometimes derided, many of us have been involved, one way or another, in a webinar.  Or, more correctly,  a WEBinar™. The term is a neologism of web + seminar, they are a live online educational presentation during which attendees can submit questions and comments, as opposed to a “webcast” which doesn’t offer chat or polls. Sessions are usually archived and registrants may view a recording of the event at another time.  Whether we are presenting, producing or attending this professional, educational environment has given rise to a powerful collaborative, knowledge-sharing resource.

As someone in charge of pushing learning opportunities to library staff, half of which are in one building and the other in 11 all over the county, I’ve almost always got a huge variety of quality topics to offer. With all my other duties, I manage to write about one new class a month. In these budgetary times, what a slim professional development calendar that would be without all these free webinars!

I’ve created a Google Reader Bundle that helps me keep up with the offerings from individual providers that have RSS feeds. I also subscribe to Brad Ward’s Library Webinars blog and Stephanie Zimmerman’s Library-Related Training Opportunities Google Calendar for the ones that don’t catch in my feed reader.  I register, and add them to the Intranet calendar, complete with signups and reminders for staff to attend. I show them in my conference room / office, but also remind them that they may be viewable remotely or in an archive.

With each major update to the training calender I’ll blog the listings and send a mass email to staff. Whether they come into my office or view remotely, they’ve now got access to some of the brightest minds and the latest trends in Librarianship and beyond. I’m often asked to replay sessions when a topic becomes locally important, that’s Just-in-Time learning…when training is needed the most.

I’ve pasted below the upcoming webinars I’ll be showing in my office or encouraging staff to view at their offices or branches. Huge thanks to the sponsors, producers and presenters for providing topical and relevant content for library staff every where!

9/21/10 The Scoop on Series Nonfiction: What’s New for Fall 1:00pm – 2:00pm CST Booklist Webinar: Series nonfiction publishers are offering more titles than ever this fall, and as they continue to expand into digital formats and approach the curriculum in new ways, it’s more challenging than ever to keep up. In this hourlong webinar moderated by Booklist Books for Youth associate editor Dan Kraus, we’ll hear from five of the top publishers in this booming field: Heinemann-Raintree; Gale/Cengage Learning; Weigl Publishers, Inc.; Black Rabbit Books; and Lerner Publishing Group. Besides presenting their biggest fall titles and initiatives, they’ll also give attendees up-to-date information on the latest trends.

9/21/10 Scholarly Research and Source Validation in the Age of Google 2:00pm – 3:00pm CST Library Journal Webcast: Librarians, scholars, and publishers alike are asking questions about how to manage the increasing amount of unverified content (both good and bad) that is now easily available through our computers. We are all drowning in it. The situation poses a particularly challenging problem in the educational arena, where students and scholars need reliable sources of information. Whether today’s researchers are doing initial research for a book, working on a doctoral dissertation, or an undergraduate term paper, it’s harder and harder to know what sources to consult. Register now to hear our esteemed panel, moderated by Library Journal’s Cheryl LaGuardia discuss this crisis of validation in the Google age, and the new roles that Libraries, Publishers and Scholars play in the culture of information overload.

9/22/10 Strategies for Implementing and Optimizing Self-Service: Librarians Share Their Success 1:00pm – 2:00pm CST Library Journal Webinar: Join representatives from three leading libraries who have cost-effectively and successfully implemented self-service in this information-rich roundtable webinar. In today’s tough economy, many libraries rely on self-service to offset significant increases in circulation, severe budget cuts, and staff reductions. Are you prepared to effectively implement self-service in your library? Are you confident that you are realizing maximum value from your self-service investment?

9/22/10 Shine a Light on your Digital Collections 1:00pm – 2:00pm CST OCLC Webinar: Learn how you can spotlight your digital collections and make them visible to users across the web. Join Michael Scott, Maryland Digital Cultural Heritage Coordinator, for a live webinar as she discusses how she uses everything from social media to WorldCat.org to highlight the availability of their online collections. Also hear from Suzanne Butte, OCLC Digital Services Consultant, on the wide variety of ways that other libraries, museums, archives and historical societies promote their digital collections.

9/23/10 The Manager’s Tool Kit, Part One: Listening and Feedback 11:00am – 12:00pm CST Ken Blanchard Companies Webinar: Proactive listening and the ability to deliver feedback effectively are two of the most important skills managers can develop for building trust and creating a supportive environment for direct reports. Yet in both cases, managers often overestimate their ability to listen attentively and deliver feedback objectively. In this webinar, Blanchard Senior Consulting Partner and author Dr. Vicki Halsey will show managers how to improve their skills in both areas in a way that leaves direct reports feeling heard and that helps them to focus on improving performance.

9/23/10 SLJ Nonfiction Book Buzz 2010 12:00pm – 1:00pm, CST A School Library Journal Webinar: Our panel of nonfiction publishers will tell you how they strive to produce the most accurate and well-research core-related materials for grades K-12 while also keeping these titles attractive, easy to use, and accessible to a range of reading levels. We’ll hear about series in science, social studies, biography, art, math, health, and more, most correlated to each state’s standards. Tune in for the buzz on new and forthcoming series nonfiction and get those gaps in your collection filled.

9/28/10 Defending the Right to Read: Celebrating Banned Books Week with Judy Blume 1:00pm – 2:00pm CST Booklist Online Webinar: Librarians and teachers face more challenges than ever when it comes to defending children’s right to read. In celebration of Banned Books Week, this webinar features a stellar panel of experts, including renowned author and longtime advocate of intellectual freedom Judy Blume, who will discuss book rating systems, the impact of the Internet on challenges, the effect of censorship on children’s publishing, and how to best prepare for book challenges. Additional speakers include Beverly Horowitz, Vice President and Publisher of Delacorte Press Books for Young Readers; Pat Scales, former school librarian and a member of the National Coalition against Censorship Council of Advisors; Kristin Pekoll, a young-adult librarian at the West Bend (WI) Community Memorial Library; and Nanette Perez, program officer at ALA’s Office for Intellectual Freedom.

10/06/10 Gadget Checklist 2010: For library staff, users and our future 1:00pm -2:00pm CST WebJunction Webinar. Description: Do you need a gadgets orientation covering types, brands, features, functionality and answers to why gadgets are so popular with your patrons? Join us for this webinar with Michael Porter when he presents a checklist-filled session also covering how users are consuming and accessing content on gadgets and how libraries are purchasing and lending gadgets to host this content. It’s time for you to complete your checklist and to explore the implications gadgets have on the future of library services.

10/19 /10 Dealing with the Difficult Patrons 1:00pm -2:00pm CST WebJunction Webinar: Library staff can handle difficult patrons, resolve issues or problems quickly and efficiently and retain customer loyalty throughout. Join presenters Paul Signorelli, writer, trainer, and consultant with a strong focus on workplace learning and performance, and Maurice Coleman, Technical Trainer at Harford County Public Library, for this one hour webinar providing expert resources for working with a patron using common sense practices and techniques for bringing that customer back into the fold.

Comment to let me know if I missed any upcoming events. I’d also love to hear how you use invaluable webinars like these in your own training programs!

Marianne Lenox

As the Staff Training & Volunteer Coordinator for the Huntsville - Madison County Public Library in Alabama, Marianne is responsible for planning, directing, maintaining and implementing a comprehensive staff training and volunteer program for her library. She consistently strives to provide learning opportunities, professional information and technical training to ensure both better library service and the professional development of the Library’s staff and volunteers.

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Learn how technology can transform your training sessions!

Using Technology in Library Training with Paul Signorelli

In these two ALA TechSource online workshops, Paul Signorelli provides hands-on, interactive instruction in using current web technology to enhance in-person training sessions or conduct remote training sessions for employees in multiple locations.

Session 1: Using Technology to Enhance In-Person Training

  • Incorporating YouTube, Google Docs, and SlideShare into onsite learning
  • Making PowerPoint effective and interesting
  • Using technology as a tool while focusing on learners

Session 2: Using Technology for Remote Training Sessions

  • Using Skype, Google Talk/Yahoo! Messenger, LinkedIn discussion groups, and other tools for learning
  • Adapting your onsite skills to provide effective online learning
  • Building online communities of learning

And much more!

Sign up today and engage in 90 minutes of discussion and interactive learning that you can’t get anywhere else!

About the Instructor
Paul Signorelli is a writer, trainer, and consultant who explores, uses, writes about, and helps others become familiar with Web 2.0 and smartphone technology to creatively facilitate positive change within organizations. He has participated in the ALA Learning Round Table, and written for ALA Learning blog, American Libraries magazine, and ALA Editions.

About ALA TechSource Workshops
ALA TechSource Workshops are focused, small-group online discussions that give you the opportunity to learn from experts who offer authoritative answers to your questions, as well as to interact with colleagues who have similar concerns. Workshops are recorded and, along with other materials, are made available to attendees for future reference.

Read more and register at ALA Tech Source.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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OverDrive’s Training Month

This is for those of you in libraries that offer OverDrive digital media for checkout to your patrons.  Here at MPOW, I am offering people the ability to come to the main System office to watch the Webinars together in a conference room on a large screen TV.  This is helpful for those who don’t have a dedicated computer they can use to join the Webinars.  It will also generate some useful discussion before and after the Webinars.  These will also count towards continuing education credit hours for anyone who attends.  I attended these last year and found them to be very good.  This is just another way to make less work for a single trainer and to utilize e-learning.

OverDrive’s Training Month.
September 2010.

Free online courses for library staff, beginner to advanced

Register now!
TM 2010 header

OverDrive’s Training Month is an educational and fun program to increase staff knowledge and help maximize circulation of your OverDrive ‘Virtual Branch’.

Registration is now open. To guarantee the best selection of available dates and times, sign up now.

Sessions will be offered online throughout September with open enrollment for individuals and groups. Contests and prizes are included.

NEW for 2010: In response to participant feedback, audio for Training Month sessions will be provided via speakers/headphones on your computer.  A phone connection is NOT required.

The curriculum includes courses covering each aspect of your OverDrive service:

  1. Collection Checklist
    With OverDrive’s collection checklist, you’ll be quickly up to speed with online ordering.  Best of all, you’ll learn how to attract users to your Virtual Branch website by creating an exciting and easy to maintain collection.
  2. Browse, Check Out, and Download!
    Join us as we demonstrate how to browse, check out, and download titles from a library’s Virtual Branch website.  At the end of this course, staff should feel comfortable answering basic questions about your OverDrive service.
  3. Patron Assistance
    We’ll help take your understanding of your OverDrive service to the next level so you can share your knowledge through support and training. We’ll review frequently asked questions, support tips, and online help resources.
  4. Community Outreach
    In this session, we’ll share creative, easy, and cost-effective ideas for introducing new patrons to your OverDrive service.  We’ll also feature prize winners from this year’s ‘Outreach Program’ contest.
  5. Real-Time Reports
    We’ll showcase reports which best track circulation, new patrons, site traffic, and popular titles. Your team can then evaluate how your Virtual Branch is doing, and chart a path to future success.
  6. Mobile Update
    In this session, you will be introduced to new mobile access options for users.  Devices highlighted include iPhone®, BlackBerry®, Android™, and more. We’ll also preview upcoming mobile features.

More than 7,500 librarians participated in Training Month 2009 and four libraries were the lucky winners of OverDrive’s Training Month award packages. Don’t miss out in 2010!

Stephanie Zimmerman

Stephanie Zimmerman is the Training Coordinator for the Library System of Lancaster County (Pennsylvania), a federated system with 14 member libraries, three branches and a bookmobile, which serves 490,562 residents. She designs and implements technology and development training and consulting to the member libraries. This includes training on Innovative’s Millennium Integrated Library System, Microsoft Office Applications, emerging technologies (i.e. social media) and various other areas. Her goal is to remove the fear of technology and help others to realize the amazing possibilities it provides. Teaching others to do things for themselves and see their excitement when they break through their barriers is her greatest reward. Stephanie has been a software trainer for 15 years. Her past employment involved training on federal and county government applications. She also worked for a private industry marketing company where she traveled across the country showing manufacturers and retailers in the consumer packaged goods industry how to use geodemographic targeting software. Always wanting to help others, Stephanie graduated from Millersville University (in Pennsylvania) cum laude with a BA in Social Work. She was also a student in the Computer Information Systems program at Harrisburg Area Community College. She is a member of ASTD (American Society of Training and Development). She is also a regular contributor to the T is for Training podcast which focuses on training in libraries. She was a trainer for WebJunction’s Spanish Language Outreach project and has done training for Commonwealth Libraries. She is grateful to have landed in the world of libraries. When she began her current job in January of 2004, there were no other library trainers in her immediate area. She turned to the social web to begin networking with other library trainers across the world and immediately realized her passion for social networking and social media. All of her continuing education has been done through these networks and she can’t help but push others to discover the immense opportunities available through online collaboration. Stephanie lives in Lancaster, Pennsylvania with her family which includes husband, Bill (a self-employed stay-at-home-dad) and two children (ages 2 and 4 months). When she’s not being Mommy, or working, you’ll most likely find her singing. Stephanie can be reached at szimmerman[at]lancasterlibraries.org.

ALA 2010 – Building with Competencies

Sandra Smith, Denver Public Library and Betha Gutsche, WebJunction
ALA Annual Conference, June 26, 2010

A blog post based on my notes from this presentation

By Heidi Nagel, Kent District Library (MI) Training Manager, AKA She who hath not blogged before

Charmed by my new sandals, I ventured toward this session from the Convention Center with a perky step.  Soon I stumbled on heat-rippled sidewalks through carcinogenic bus flatulence with frizzy hair and the gruesome realization that my new sandals were made of saw grass.  Fortunately, I arrived at the Grand Hyatt (4 blocks away) in time for a life-saving cup of iced green tea which I immediately applied to the few pulse points for which modesty allows.  But that’s another blog post about creating an environment conducive to learning.

Competencies

Sandra and Betha tag teamed this session, providing learners with an understanding of what competencies are and how their use benefits both individual employees and libraries.  The duo profiled six case studies, demonstrating libraries’ successful utilization of competencies in learning programs.  Here is the link to their extensive and informative presentation, http://www.webjunction.org/conferences/-/articles/content/99973597.

According to Betha, competencies are the “skills, knowledge & behaviors necessary for the performance of a job or a specific task.”  I italicize behaviors because competencies are often referred to as “KSAs,” or Knowledge, Skills, and Abilities (or Attitudes).  I like the use of behaviors because the way someone acts is observable, measurable, and therefore, trainable.  Behavior also conjures up what we all want our employees to do, regardless of how they feel.  (However, for onomatopoeic reasons, I don’t advocate using the acronym SKBs.)

Sandra discussed micro and macro applications of competencies.  At the micro level, competencies help individual employees understand what is expected of them.  Competency-based job descriptions and learning plans provide answers to basic questions employees ask; what am I supposed to do and how am I supposed to do it?  On the macro level, competencies help organizations achieve goals.  By ensuring staff’s consistent application of organizational competencies, a library is accountable to stakeholders and the community, gains credibility with customers, implements building blocks for a learning organization, and demonstrates commitment to staff as an asset.

Subjective summaries of three of the case studies

Pierce County Library System (WA) generated core skills and qualities for all library employees.  I appreciate their approach of asking “What does this look like at work?”  What are library staff doing (again with the behavior) when they demonstrate the competency “embracing change and learning”?  They are actively seeking opportunities, staying current in their field, and being open to new ideas.  What they aren’t doing is assuming things are good enough, rejecting suggestions, or ignoring available learning opportunities.

Karen Burns, Southwest Iowa Library Service Area Administrator, created a nifty self-directed technology wiki for staff to assess and improve their core technology competencies.  I’m intrigued by this Karen Burns quote, “I want my staff to be the technology wizards our public thinks we are.”  I’m mentally chewing on this.  Some librarians believe they must know everything that patrons will ask about technology or gadgets and get frustrated when they don’t.  (And who do they hold responsible for that?)  Other librarians view technology issues like reference questions, they don’t immediately know the answer, but have some ideas about where to find information to help the patron.  (BTW – I’d love to hear from other library trainers on this dichotomy!)

Arapahoe Library District (CO) used competencies to overhaul their system-wide training goals.  Having just completed the same process, I second their reasoning: 

  • Needed clarity for performance expectations of staff,
  • Provide a framework for redesigning and expanding a system-wide training curriculum,
  • Needed clarity around supervisor expectations of training content, and
  • System-wide focus on enhancing training program effectiveness.

To this, I would add “Ensure staff possesses the skills required to meet the service goals of the library.”  KDL’s new strategic plan includes new public service priorities, meaning staff needs new skills/competencies to provide those services and meet the strategic objectives of the library.

A new competency for Heidi

I also learned that one competency required for me to perform my job as Training Manager is “Successful navigation to beneficial learning event through unspeakably harsh terrain.”  To demonstrate mastery of this competency, what must I know?  What skill/s must I have?  How must I behave?  I must know how to check weather forecasts and dress appropriately.  I could acquire the skill of standing underneath office window air conditioners in order to capture the condensation and prevent dehydration.  And I must behave cool as a cucumber with charm and professional poise like Betha, swapping my accessories from foot-chewing sandals to whimsical barrettes like the delightful Sandra.

ALA 2010 Training Showcase On YouTube

Howdy from ALA 2010.

It is hot and humid. Really hot and humid. If you are attending ALA and missed the Training Showcase to take a dip in your hotel pool, I understand.  So if you were otherwise engaged in cooling off activities or were unable to make your way here to Washington DC, do not fret.

Each of the exhibitors has a short video giving their “elevator speech” about why they were at the Training Showcase and what they have to offer to the LearnRT community.

There are also a few short Learning RoundTable “recruitment’ videos by some ALA Learning members present at the Showcase.

Here is Stacy as an excellent example of the brief but effective videos. You can find the rest bu clicking the playlist links above.  I hope these videos give you a flavor of the great Learning RoundTable ALA 2010 Training Showcase.

Maurice Coleman

Maurice Coleman, has been Technical Trainer at Harford County (MD) Public Library in North Eastern Maryland for the last 7 years. He has 20 years of experience training all ages how to sensibly use technology, computer hardware and software. He has also trained on effective technology planning and deployment, social media skills, nonprofit organizational development and fundraising, community organizing and presentation skills. He has presented at numerous conferences on topics such as digital personal branding, technology implementation, presentation and training skills, community development and effectively using social media. He hosts the library training podcast T is for Training and writes for the American Library Association’s LearnRT blog ALALearning. For his work he was named a 2010 Library Journal Mover and Shaker and received the Citizens for Maryland Libraries Davis McCarn Technology Award. You can find him on twitter @baldgeekinmd

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