New Digital Supplement from American Libraries

E-Learning Comes to You

American Libraries Winter Digital Supplement is now available online!

This new American Libraries Digital Supplement features a look at the latest in cutting-edge delivery of online education to the library profession, a host of continuing-education opportunities available from the American Library Association regardless of where you practice your profession, and candid reactions from e-students about their experiences.

The Winter 2011 edition contains a feature article about e-learning written by by ALA Learning Contributing Author Paul Signorelli.

Here’s what you’ll find inside:

  • ONLINE @ ALA
    From regional institutes to online classes, ALA offers a wealth of continuing-education resources
  • REFLECTIONS OF CERTIFICATION CANDIDATES AND GRADUATES
    How the online learning experience has touched their lives and advanced their goals
  • E-LEARNING: THE PRODUCT OF A RISK IS A LESSON
    Online learning for library staff is taking shape and taking off
  • FROM THE EDITOR
    Investing in Your Staff with Online Learning, by Jenifer Grady

You can read this supplement in the easy-to-use Zmag web browser format, or download it as a PDF for offline reading. Just click here to get started.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Pat Carterette Memorial Service and Scholarships

Dear Library Colleagues,

The ALA Learning Round Table Board and members join the Ohio and Georgia library communities in mourning the loss of the effervescent Pat Carterette–a dear friend, colleague, and leader of the Learning Round Table.

If you can be in Cleveland on Feb. 5, you may want to attend the memorial service. The obituary notice is available at:  http://blog.cleveland.com/sunpress/2011/01/pat_carterette_59_worked_nine.html

Our Learning Round Table Newsletter honored Pat in the December issue.

Pat, an inspiration to us all, lives on in our actions to promote continuing education for library staff.  In consultation with Pat, the Learning Round Table is establishing two awards in her name at $1,000 each annually.

  1. The Pat Carterette Emerging Leader Sponsorship will sponsor one ALA emerging leader each year beginning in 2011-12 and each year afterward.
  2. The Pat Carterette Continuing Education Award will be awarded to a Learning Round Table member for the purpose of attending a conference or workshop of the recipients choice on the topic of continuing education and instruction.  (We are working to receive approval from ALA on this scholarship.)

Both of these honors are projects that Pat began in her time as President of the Learning Round Table. Both represent the passion Pat had for continuing education for library staff.

If you would like to donate to these Pat Carterette honorary learning awards, please send a check to our fabulous Learning Round Table Liaison at ALA:
ALA-LEARNRT
Attn: Darlena Davis
50 E. Huron Street
Chicago, IL 60611
RE: Pat Carterette Honorary Awards

And please join us in celebrating the very vibrant but too short life of our friend, Pat Carterette.

Thank you,

Sharon Morris
ALA Learning Round Table President 2010-11

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Technology Skills Library Staff Should Have

I was recently asked to draw up a list of technology skills that I thought members a library staff should possess.  I wrote my list in very broad strokes, before making it really specific to different tasks or specifying certain items only for certain positions.  I thought I would share this “rough list” with the rest of the library world in case it would help you too.  I advise getting more specific if you’re having staff self-assess on what skills they have, or actually provide trainings in these areas.  But this is a good starting point.

So what did I miss?  What would you take out?  Leave comments and let’s develop this list together!

Terminology

  • Technology terms glossary

Hardware

  • Parts of your desktop computer
  • Parts of a laptop computer
  • Using printers
  • Using photocopiers
  • Using telephones
  • Using fax machines
  • Using self-checks
  • Using projectors
  • Using digital still cameras
  • Using digital video cameras
  • Using digital microphones
  • Using sorting systems

Software

  • Operating system
  • Effective management of files and folders systems
  • Word Processing software
  • Spreadsheet software
  • Presentation software
  • Multimedia players and plug-ins
  • Web browsers
  • E-mail and calendar software (Outlook or whatever)
  • ILS (back-end staff-side stuff)
  • Computer and/or room reservation software
  • Online reference software
  • Photo editing software
  • Video editing software
  • Audio editing software

Security and Privacy

  • Policies regarding security on public computers
  • Policies regarding security on staff computers
  • Policies regarding user data collection and privacy

Public Computing

  • Familiarity with software
  • Familiarity with hardware
  • Familiarity with wired and wireless networks
  • Familiarity with computer and network use policies

Ergonomics

  • Proper ergonomic computer set-up
  • How to avoid repetitive stress injuries
  • How to avoid eye strain with computers

Library web presence

  • URLs for library’s website and catalog
  • Using the library’s website
  • Using the library’s web catalog
  • Best practices for searching the catalog and website
  • Familiarity with library’s or library vendors’ mobile apps or sites
  • Familiarity with eBooks collections
  • Familiarity with databases
  • Familiarity with virtual reference and tutoring services
  • Familiarity with accessibility requirements and procedures
  • Writing for the web best practices
  • How to post content (text, links, images) to the library’s website
  • How to post content to the library’s intranet
  • Best practices for social media (Facebook, Twitter, etc.)
  • How to post photos to Flickr
  • How to post video or audio files (to whatever sites you’re using)

Troubleshooting

  • Assisting in-house users effectively on our equipment or theirs
  • Assisting remote users effectively on their equipment

Personal Skills

  • Continuous learning
  • Change management
  • Planning and evaluating new information technology systems
  • Ability to quickly learn and adapt to new web services
  • One-on-one training best practices

When Communities Grieve: Pat Carterette

It’s obvious that we can never adequately be prepared for the loss of friends and colleagues. Communities thrive on cohesion, and the loss of any member of a community—peripheral or central—takes our breath and light and joy away.

Pat Carterette was not peripheral. As a recent ALA (American Library Association) Learning Round Table president and a long-term mover and shaker in the organization, she touched every one of us with her enthusiasm, commitment, and optimism. So when we learned a few all-too-brief months ago that she had been diagnosed with cancer, we felt the ground below our feet had suddenly turned to Jell-O.

Those of us attending and attempting to conduct business at Learning Round Table gatherings over the past several days in San Diego at the 2011 American Library Association (ALA) midwinter meeting never felt that Pat was very far away even though the news from home left no doubt that she was in her final days. Those setting the agenda for meetings knew that if we didn’t openly discuss and acknowledge what Pat had meant to us, there was no hope of accomplishing anything else, so one of the first items of business on the agenda last Saturday morning was time for those present to recall what Pat meant to us at a personal and professional level.

She meant a lot.

She was a friend and mentor to other members of the Learning Round Table Board, and she helped make the organization more accessible in an onsite-online world. She was a trainer and educator with wide reach and a warm heart through a variety of positions including her work as Continuing Education Director for the Georgia Public Library Service. She was a colleague who was tremendously generous with her time whenever someone needed help: an hour for an interview about e-learning, endless hours contributing to the success of training-teaching-learning opportunities that helped people who would never even know the role she played in helping them in their professional development efforts, and through many other acts of generosity. She was someone who opened the doors of her home to colleagues needing a place to stay while visiting from out of town. She was the one who picked people up from airports and made sure they arrived where they needed to be. She was someone who seemed to have so many wonderful ideas blasting through that lovely mind of hers that we were lucky to glimpse even a fraction of them and even luckier to grab and hold and cherish the smallest portion of that never-ending blast of energy before it went away.

Which, as we knew, was going to happen one day soon. And today, as you may already have seen elsewhere on the ALA Learning blog, was that day.

Everyone knows that a community has a tremendous void when a member leaves us. We’re poorer—devastatingly poorer—for that loss. Yet better off for having had that member of the community with us. Even though the time we have together never is—and never can be—enough.

Paul Signorelli

Paul Signorelli is a writer, trainer, presenter, and consultant based in the San Francisco Bay Area. He works with clients to successfully facilitate the introduction of new technology into organizations; prepares and presents webinars and other online and onsite learning opportunities for a variety of clients; is actively involved in ALA and ASTD; continues to prepare articles for "American Libraries," the eLearning Guild's "Learning Solutions Magazine," and other publications; and co-wrote "Workplace Learning & Leadership" with Lori Reed for ALA editions. Paul can be reached at paul@paulsignorelli.com.

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Saying Goodbye to Pat

You’ll see that the ALA Learning site has turned purple in memory of Pat Carterette, the Learning Round Table’s Past President, who passed away this morning.

From Pat’s husband:

Pat passed away this morning at 11:15 am. She was peaceful and fully ready at the end. She has asked that there be no memorial service or flowers. Those who would like to memorialize her could make a donation to the Dana Farber Cancer Institute’s Jimmy Fund. (And thank you to those who have already contributed!). Thank you to everyone for your love and support. You added immeasurably to Pat’s life in her last days.

You can connect with Pat’s family on Facebook:

http://www.facebook.com/home.php?sk=group_156838827692502

I had the pleasure of becoming friends with Pat as a result of our work together for the Learning Round Table. It goes without saying that Pat was an advocate for learning and libraries. Pat and I talked frequently about our jobs, our marriages, and our children. I sometimes referred to Pat as my second mom though she preferred being called my sister. :) Pat had a zest and enthusiasm for life that are hard to put into words. An avid runner and marathoner, Pat was vibrant and full of energy. She loved to talk about her children and how proud she was of them, and she liked to remind me that “this too shall pass” when I complained about my little ones’ teething or poopy diapers.

When I feel overwhelmed with work and life, I think about Pat who taught me, and told me frequently, that you don’t have to do it all at once. A hard lesson to learn, Pat taught me that it’s ok to space out having a family, work, and professional commitments. When I struggled with the idea of running for a Learning Round Table board position, Pat told me, “There’s plenty of time. You don’t have to do it all at once.”

Now looking back, I realize how ironic this is since Pat’s life was cut short. But then when I think about it more, I realize that Pat lived more in her 50-something years than most of us live in one or two lifetimes! I can’t think of anyone who packed more punch into the years she had than Pat. What an amazing woman. What an amazing life. I’m so glad to have had her as a friend and mentor.

Goodbye Pat. Friend. Mentor. Advocate. And loved by all.

Pat Carterette 1951-2011

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Learning Round Table Programs at Midwinter

Please join us for fun, learning, and planning at mid winter. The following Learning Roundtable programs taking place at the Midwinter Conference in San Diego:

  • Fri., Jan 7 4:00 pm – 5:15 pm  SDCC-Room 27 B Training for Peanuts: Learning Round Table Meet & Greet
  • Fri., Jan 7 5:30pm – 7:00pm We’re crashing the LITA Happy Hour at Se San Diego, Uber Lounge; 1047 5th Avenue, 619.515.3000
  • Sat ., Jan 8 8:00 am -12:00 pm SDCC-Room 31 A Learning Round Table Board Meeting I
  • Sun., Jan 9 10:30 am 12:00 pm MAR-Pacific Room Training Showcase Planning Meeting
  • Mon., Jan 10 10:30 am – 12:00 pm SDCC-Room 11 B Board Meeting II
  • Mon., Jan 10 1:30 pm – 3:30 pm SDCC-Room 30 B Staff Development Discussion

SDCC- San Diego Convention Center

MAR- San Diego Marriott and Marina – ALA Headquarters

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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ALA Learning Authors Nominated for Nine Edublog Awards

The ALA Learning authors have been nominated for a total of nine Edublog awards!

Best Group Blog

  • Learning Round Table
  • Bobbi Newman, Libraries and Transliteracy

Most Influential Blog Post of 2010

Best Individual Tweeter

  • Buffy Hamilton, @buffyjhamilton

Best New Blog

  • Bobbi Newman, Libraries and Transliteracy Blog

Best Resource Sharing Blog

  • Sarah Houghton-Jan, Librarian in Black

Best Librarian Blog

  • Buffy Hamilton, The Unquiet Library
  • Bobbi Newman, Librarian by Day

Best Educational Podcast

  • Maurice Coleman, T is for Training

Please support our authors and vote. Voting ends at 12 pm EST Tuesday, December 14, 2010. Only one vote allowed per IP address.

To read the full list of Edublog nominations, visit: http://edublogawards.com/

The Edublog Awards is a community based incentive started in 2005 in response to community concerns relating to how schools, districts and educational institutions were blocking access of learner and teacher blog sites for educational purposes. The purpose of the Edublog awards is promote and demonstrate the educational values of these social media.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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What is the best way to assess staff skills?

Recently I got an email from a librarian from a library I’d consulted for in the past on technology training.  Her question was one I hear a lot, actually: “We need to create an assessment of our staff members’ skills in different areas.  What is the best way to get this information about them?”

My answer is really simple.  Ask them.

To back up a small step, you do have three primary choices when doing a staff assessment of any skills.

  1. A test: staff are given some kind of computer or human graded “objective test” of the skills, usually timed
  2. A peer walk-through: staff member has to perform each skill and a co-worker (sometimes the person’s supervisor, a trainer, or expert in those skills), marks whether they know how to do it or not
  3. A self-assessment: staff are given a list of skills and asked to report whether they know each one or not

If you want to make your staff really, really angry with you and waste a lot of time and money, by all means go with #1.  People don’t appreciate being tested and I promise you that the staff en masse is more likely to react negatively to any further training provided if you go that route.

I’ll admit that #2 can certainly work and be accurate, but puts people in a position of feeling judged by someone they work with.  This can be awkward for both parties.  You can certainly make the argument that an employee should sometimes feel judged by a supervisor, but just as with the first option this can create opposition to any steps toward training or skill development that come after the assessment.

So we’re left with #3: the self-assessment.  Ask staff if they know how to do what you want them to do.  Give them three choices: yes, no, or maybe.  And for trainers’ purposes, a “maybe” counts the same as a “no” because it likely means the person still needs training.  Answering “maybe” is just a whole lot less threatening than answering “no” for some people.  And tell them up front that they’re not expected right now to have every single one of these skills, and that there are no penalties for their answers.  What matters is that we get an accurate baseline for the system so we can provide the right types and numbers of training for the right people to make sure that everyone has the chance to learn and improve the skills we use every day in our jobs.

I always like to tell people upfront as well that their results will be shared with their direct supervisors.  Supervisors should know where their employee’s skills are, but this can help them get a more concrete view.  Also, this supervisor layer adds a filter to catch the inevitable “exaggerators” — people who either hate training and the skills at hand and so lie to avoid it or people who are still afraid, no matter how much you reassure them, so they bluff that they know things they do not.  Supervisors will know if a person has just outright not been honest on the assessment — and they can act as intermediaries so that the trainer isn’t the one approaching the person saying “uhh, you don’t actually know this.”  Giving those few exaggerators a chance to re-take the assessment once called on their bluff is helpful to everyone involved.

All in all, the most important thing for a trainer is getting accurate data about who needs what training and to be left with a group of people willing to receive that training.  In my experience, the self-assessment is the only way to go.  But I realize my experiences are limited, and so I turn to you!  I’m curious to hear about other people’s experiences with assessment, and whether you’ve used a method I didn’t mention or one that I did and had success with it.  Start talking!

Make a Nomination Today: The 2010 Edublog Awards

From http://edublogawards.com/
Welcome to the 2010 Edublog Awards.

Celebrating the achievements of edubloggers, twitterers, podcasters, video makers, online communities, wiki hosts and other web based users of educational technology.

Now into our 7th year!

And this year we’re going to run the nominations for each category just the same as we did last year :)

In order to nominate blogs for the 2010 Edublog Awards you have to link to them first!

Nominations: Close Friday 3 December!
Voting: Ends Tuesday 14 December!
Award Ceremony: Wednesday 15 December!

Categories include:

  • Best individual blog
  • Best individual tweeter
  • Best group blog
  • Best new blog
  • Best class blog
  • Best student blog
  • Best resource sharing blog
  • Most influential blog post
  • Most influential tweet / series of tweets / tweet based discussion
  • Best teacher blog
  • Best librarian / library blog
  • Best school administrator blog
  • Best educational tech support blog
  • Best elearning / corporate education blog
  • Best educational use of audio
  • Best educational use of video / visual
  • Best educational wiki
  • Best educational podcast
  • Best educational webinar series
  • Best educational use of a social network
  • Best educational use of a virtual world
  • Best use of a PLN
  • Lifetime achievement

To learn more and to find out how you can nominate your favorite library and education blogs read the rest of the post at http://edublogawards.com/.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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Wear Purple for Pat…this Friday

Pat Carterette, the Learning Round Table’s immediate past president, was diagnosed recently and unexpectedly with stage four cancer. Friday, November 19, 2010 has been declared “Wear Purple for Pat” Day.

Please join us on the Facebook event site: http://www.facebook.com/event.php?eid=110972632303257 and celebrate the woman, join her fight and post photos of you in purple cheering Pat on.

At our Learning Round Table meeting today, the board created two honors in Pat’s name which will recognize and encourage both new and seasoned professionals in their leadership around continuing education for library staff. More about these honors to come.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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