Disney Institute “Disney’s Approach to Quality Service”

The ALA Learning Round Table invites you to Disney Institute “Disney’s Approach to Quality Service” on Friday, June 22nd, 2012

You will examine the time-tested model for delivering world-class guest service and discover how attention to detail creates a consistent, successful environment for both employees and customers. Then take a field trip behind the scenes to see these principals in action. Intriguing and unforgettable, this unique field experience affords you a first-hand view of the invaluable business philosophies of Walt Disney himself. As you witness the day-to-day operation of his first Theme Park, you’ll gain insights into more than 80 years of business principles that can be easily adapted and implemented in your own organization… and inspire your library to new heights. After lunch on your own, regroup for an afternoon of networking and discussion on applying quality service practices in libraries.

$295 for Learning Round Table Members, $325 for non-members
Register by June 8th at alaannual.org

Angela Nolet

Angela Nolet received her master’s in Library and Information Science from the University of Washington’s iSchool in 2002. She has worked in libraries since 1996 and has been doing video editing since 2008. As a 2011 Library Journal Mover & Shaker she was recognized as a marketer for her work online.

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