5 Library Sources for Quick Computer Training

It’s hard to find good online technology tutorials, especially those for quick and basic computer skills. Harder still to find some that meet our high expectations as information professionals. So why not turn to the library world itself?

Below is a collection of my top 5 favorite sites for these quick computer training materials. These could be webinars, class handouts, tutorials, screencasts, you name it. What’s important is the content. It’s content I’m comfortable pointing a customer or a fellow staff member to if some core computer fundamental skills need improving. Weirdly, two institutions get two mentions apiece — but that’s because what they have is awesome.  Browse through what they have, and you might be surprised to find there’s something there for you too!

  1. Infopeople Archived Webinars (all past Infopeople webinars, often with PPTs or other handouts linked too; on topics other than technology too)
  2. Infopeople Training Materials from Past Workshops (from 8 hour live classes and 4 week online classes each class includes numerous how-tos, readings, bibliographies, exercises, tutorials, cheat sheets, and more; on topics other than technology too)
  3. Akron Summit County Public Library Computer Training Class Handouts (great list, copious detail)
  4. Akron Summit County Public Library Computer Training Tutorials List (equally good list but the materials are in tutorial format)
  5. Milwaukee Public Library Computer Class Curriculum (an extremely detailed list of basic and more intermediate computer skills, with printable handouts on how to do just about everything customers ask you how to do)

In Praise of the Free Webinar

Though sometimes derided, many of us have been involved, one way or another, in a webinar.  Or, more correctly,  a WEBinar™. The term is a neologism of web + seminar, they are a live online educational presentation during which attendees can submit questions and comments, as opposed to a “webcast” which doesn’t offer chat or polls. Sessions are usually archived and registrants may view a recording of the event at another time.  Whether we are presenting, producing or attending this professional, educational environment has given rise to a powerful collaborative, knowledge-sharing resource.

As someone in charge of pushing learning opportunities to library staff, half of which are in one building and the other in 11 all over the county, I’ve almost always got a huge variety of quality topics to offer. With all my other duties, I manage to write about one new class a month. In these budgetary times, what a slim professional development calendar that would be without all these free webinars!

I’ve created a Google Reader Bundle that helps me keep up with the offerings from individual providers that have RSS feeds. I also subscribe to Brad Ward’s Library Webinars blog and Stephanie Zimmerman’s Library-Related Training Opportunities Google Calendar for the ones that don’t catch in my feed reader.  I register, and add them to the Intranet calendar, complete with signups and reminders for staff to attend. I show them in my conference room / office, but also remind them that they may be viewable remotely or in an archive.

With each major update to the training calender I’ll blog the listings and send a mass email to staff. Whether they come into my office or view remotely, they’ve now got access to some of the brightest minds and the latest trends in Librarianship and beyond. I’m often asked to replay sessions when a topic becomes locally important, that’s Just-in-Time learning…when training is needed the most.

I’ve pasted below the upcoming webinars I’ll be showing in my office or encouraging staff to view at their offices or branches. Huge thanks to the sponsors, producers and presenters for providing topical and relevant content for library staff every where!

9/21/10 The Scoop on Series Nonfiction: What’s New for Fall 1:00pm – 2:00pm CST Booklist Webinar: Series nonfiction publishers are offering more titles than ever this fall, and as they continue to expand into digital formats and approach the curriculum in new ways, it’s more challenging than ever to keep up. In this hourlong webinar moderated by Booklist Books for Youth associate editor Dan Kraus, we’ll hear from five of the top publishers in this booming field: Heinemann-Raintree; Gale/Cengage Learning; Weigl Publishers, Inc.; Black Rabbit Books; and Lerner Publishing Group. Besides presenting their biggest fall titles and initiatives, they’ll also give attendees up-to-date information on the latest trends.

9/21/10 Scholarly Research and Source Validation in the Age of Google 2:00pm – 3:00pm CST Library Journal Webcast: Librarians, scholars, and publishers alike are asking questions about how to manage the increasing amount of unverified content (both good and bad) that is now easily available through our computers. We are all drowning in it. The situation poses a particularly challenging problem in the educational arena, where students and scholars need reliable sources of information. Whether today’s researchers are doing initial research for a book, working on a doctoral dissertation, or an undergraduate term paper, it’s harder and harder to know what sources to consult. Register now to hear our esteemed panel, moderated by Library Journal’s Cheryl LaGuardia discuss this crisis of validation in the Google age, and the new roles that Libraries, Publishers and Scholars play in the culture of information overload.

9/22/10 Strategies for Implementing and Optimizing Self-Service: Librarians Share Their Success 1:00pm – 2:00pm CST Library Journal Webinar: Join representatives from three leading libraries who have cost-effectively and successfully implemented self-service in this information-rich roundtable webinar. In today’s tough economy, many libraries rely on self-service to offset significant increases in circulation, severe budget cuts, and staff reductions. Are you prepared to effectively implement self-service in your library? Are you confident that you are realizing maximum value from your self-service investment?

9/22/10 Shine a Light on your Digital Collections 1:00pm – 2:00pm CST OCLC Webinar: Learn how you can spotlight your digital collections and make them visible to users across the web. Join Michael Scott, Maryland Digital Cultural Heritage Coordinator, for a live webinar as she discusses how she uses everything from social media to WorldCat.org to highlight the availability of their online collections. Also hear from Suzanne Butte, OCLC Digital Services Consultant, on the wide variety of ways that other libraries, museums, archives and historical societies promote their digital collections.

9/23/10 The Manager’s Tool Kit, Part One: Listening and Feedback 11:00am – 12:00pm CST Ken Blanchard Companies Webinar: Proactive listening and the ability to deliver feedback effectively are two of the most important skills managers can develop for building trust and creating a supportive environment for direct reports. Yet in both cases, managers often overestimate their ability to listen attentively and deliver feedback objectively. In this webinar, Blanchard Senior Consulting Partner and author Dr. Vicki Halsey will show managers how to improve their skills in both areas in a way that leaves direct reports feeling heard and that helps them to focus on improving performance.

9/23/10 SLJ Nonfiction Book Buzz 2010 12:00pm – 1:00pm, CST A School Library Journal Webinar: Our panel of nonfiction publishers will tell you how they strive to produce the most accurate and well-research core-related materials for grades K-12 while also keeping these titles attractive, easy to use, and accessible to a range of reading levels. We’ll hear about series in science, social studies, biography, art, math, health, and more, most correlated to each state’s standards. Tune in for the buzz on new and forthcoming series nonfiction and get those gaps in your collection filled.

9/28/10 Defending the Right to Read: Celebrating Banned Books Week with Judy Blume 1:00pm – 2:00pm CST Booklist Online Webinar: Librarians and teachers face more challenges than ever when it comes to defending children’s right to read. In celebration of Banned Books Week, this webinar features a stellar panel of experts, including renowned author and longtime advocate of intellectual freedom Judy Blume, who will discuss book rating systems, the impact of the Internet on challenges, the effect of censorship on children’s publishing, and how to best prepare for book challenges. Additional speakers include Beverly Horowitz, Vice President and Publisher of Delacorte Press Books for Young Readers; Pat Scales, former school librarian and a member of the National Coalition against Censorship Council of Advisors; Kristin Pekoll, a young-adult librarian at the West Bend (WI) Community Memorial Library; and Nanette Perez, program officer at ALA’s Office for Intellectual Freedom.

10/06/10 Gadget Checklist 2010: For library staff, users and our future 1:00pm -2:00pm CST WebJunction Webinar. Description: Do you need a gadgets orientation covering types, brands, features, functionality and answers to why gadgets are so popular with your patrons? Join us for this webinar with Michael Porter when he presents a checklist-filled session also covering how users are consuming and accessing content on gadgets and how libraries are purchasing and lending gadgets to host this content. It’s time for you to complete your checklist and to explore the implications gadgets have on the future of library services.

10/19 /10 Dealing with the Difficult Patrons 1:00pm -2:00pm CST WebJunction Webinar: Library staff can handle difficult patrons, resolve issues or problems quickly and efficiently and retain customer loyalty throughout. Join presenters Paul Signorelli, writer, trainer, and consultant with a strong focus on workplace learning and performance, and Maurice Coleman, Technical Trainer at Harford County Public Library, for this one hour webinar providing expert resources for working with a patron using common sense practices and techniques for bringing that customer back into the fold.

Comment to let me know if I missed any upcoming events. I’d also love to hear how you use invaluable webinars like these in your own training programs!

Marianne Lenox

As the Staff Training & Volunteer Coordinator for the Huntsville - Madison County Public Library in Alabama, Marianne is responsible for planning, directing, maintaining and implementing a comprehensive staff training and volunteer program for her library. She consistently strives to provide learning opportunities, professional information and technical training to ensure both better library service and the professional development of the Library’s staff and volunteers.

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Libraries, Trainers, and Communities of Learning: When Fourth Place Is a Winner

Fourth place may be a lousy position in a marathon, but looks to be a winning place for trainers, libraries, and all they serve.

Let’s recap the initial places, as defined by Ray Oldenburg in his influential book, The Great Good Place: our first place is our home; our second place is where we work, and our third place is the treasured community meeting place where we, our friends, and colleagues come and go.

In listening to the comments made by a student who loves libraries, a group of us participating in one of Maurice Coleman’s recent biweekly T is for Training podcasts realized that libraries are poised to help define, create, and nurture a new concept for a fourth place: a community gathering place for social learning—a place onsite and online where communities of learning are developed and nurtured.

It makes so much sense, and speaks so well of the present and future of libraries, that a couple of us (including Jill Hurst-Wahl) immediately described the idea on two separate blogs within a few days of each other. And it didn’t stop there: after all, we’re trainers—we’re supposed to know how to get an idea across when we’re excited about it.

We have continued to think of all that this sort of fourth place means and could mean to libraries and library users. It builds off the existing pattern of library as third place—a community meeting place that is at the heart of communities and community. It acknowledges the library as a center of learning at a time when those who do not engage in learning are quickly left behind. It combines the wonderful information and entertainment resources libraries continue to provide with the growing dedication all members of library staff have to helping others learn to utilize the resources available to them. And best of all, it gives libraries a chance to be at the head of the pack in meeting onsite and online community members’ needs for first-rate lifelong learning rather than making the mistake we made years ago in not taking the leadership role which Google, bookstores, and others took while we were asleep at the wheel.

The idea of fourth places as gathering places for social learning seems to appeal to everyone who hears the concept. A colleague who runs a learning center here in the San Francisco Bay Area, for example, immediately expressed a great deal of enthusiasm for the concept and plans to write about it for the thousands of colleagues she has across the country. Which is both a tribute to the idea and a warning to those of us who hope that libraries will remain at the center of the concept. If we don’t grab and run with this concept which sprang out of a conversation among a small group of workplace learning and performance practitioners who happen to be affiliated with libraries across the country, we’ll only have ourselves to blame when the Google of social learning centers basks in the success of the vision we helped create.

Our choice here remains obvious: use it or lose it. I’m betting we can use it to help build community partnerships in ways we’re only starting to imagine.

Paul Signorelli

Paul Signorelli is a writer, trainer, presenter, and consultant based in the San Francisco Bay Area. He works with clients to successfully facilitate the introduction of new technology into organizations; prepares and presents webinars and other online and onsite learning opportunities for a variety of clients; is actively involved in ALA and ASTD; continues to prepare articles for "American Libraries," the eLearning Guild's "Learning Solutions Magazine," and other publications; and co-wrote "Workplace Learning & Leadership" with Lori Reed for ALA editions. Paul can be reached at paul@paulsignorelli.com.

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A Virtual Orientation Program—“one great webbie!”

Quoting one attendee, it was indeed a “great webbie” about the virtual orientation program that Baltimore County Public Library (BCPL) has created to onboard its new staff and volunteers. This webinar, jointly sponsored by WebJunction and the Learning Round Table, was another project outcome of LearnRT’s dynamic Emerging Leader Group N. They identified the topic and connected the presenters with the WebJunction webinar production staff.

Another attendee raved,
the most useful, informative webinar I’ve ever attended!

The superlatives are well deserved for the BCPL team. Even though you missed the live event, you can get plenty of the substance by watching the archive. Once you’ve launched the archive, listen to the first half to learn about the planning and design processes for the virtual orientation experience. The team’s deliberative and thoughtful approach is clearly reflected in the final product (even if you secretly wish they had chosen the vending machine interface).

If you’re in a hurry to see the real thing, skip down to the “App/Desktop Share Start” item in the Table of Contents window on the right. Although the actual site is part of the BCPL intranet, so not available to the public, the live tour gives you the flavor and range of ideas and strategies incorporated for orientation.

The landing page links to the five main sections, starting with “What to Expect”—an introduction to how to navigate through and use the functions of the site. Throughout the site, there is a creative combination of media that avoids over-reliance on high-tech. There are some embedded videos, but there are also more low-tech approaches of voice recorded over still photos or a photo slide show with explanatory text below. And when a simple text document is the most effective way to convey the information, that’s what you get.

The final section is “What’s Next” for the new staff member. It includes links to training opportunities and the library training calendar, an interactive quiz on the staff handbook with immediate feedback, and a list of “15 ways to shine as a new staff member.”

The 224 people who attended this webinar seemed to be itching to get back to their libraries to put some of these ideas to work. It’s likely you’ll feel the same way. Thanks Emerging Leader Group N! Thanks Learning Roundtable and WebJunction!

Betha Gutsche

Betha Gutsche has been a virtual librarian ever since receiving her MLIS from the University of Washington Information School. Immersed in the online community of WebJunction, she has cultivated community connections through forums, live online events, and writing stories about the library community. She has delved into e-learning design, curriculum development, needs assessment, and all things connected to social learning in the online world. Betha is the editor-in-chief of the Competency Index for the Library Field. She is now the manager of Project Compass, a program working with public libraries to augment their service to communities impacted by tough times. Underneath it all, Betha is an artist and loves to raise awareness of visual literacy and introduce people to the power of image.

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Learn how technology can transform your training sessions!

Using Technology in Library Training with Paul Signorelli

In these two ALA TechSource online workshops, Paul Signorelli provides hands-on, interactive instruction in using current web technology to enhance in-person training sessions or conduct remote training sessions for employees in multiple locations.

Session 1: Using Technology to Enhance In-Person Training

  • Incorporating YouTube, Google Docs, and SlideShare into onsite learning
  • Making PowerPoint effective and interesting
  • Using technology as a tool while focusing on learners

Session 2: Using Technology for Remote Training Sessions

  • Using Skype, Google Talk/Yahoo! Messenger, LinkedIn discussion groups, and other tools for learning
  • Adapting your onsite skills to provide effective online learning
  • Building online communities of learning

And much more!

Sign up today and engage in 90 minutes of discussion and interactive learning that you can’t get anywhere else!

About the Instructor
Paul Signorelli is a writer, trainer, and consultant who explores, uses, writes about, and helps others become familiar with Web 2.0 and smartphone technology to creatively facilitate positive change within organizations. He has participated in the ALA Learning Round Table, and written for ALA Learning blog, American Libraries magazine, and ALA Editions.

About ALA TechSource Workshops
ALA TechSource Workshops are focused, small-group online discussions that give you the opportunity to learn from experts who offer authoritative answers to your questions, as well as to interact with colleagues who have similar concerns. Workshops are recorded and, along with other materials, are made available to attendees for future reference.

Read more and register at ALA Tech Source.

Lori Reed

Lori Reed, Managing Editor of ALA Learning, has more than 15 years experience in training and is the Learning & Development Coordinator for the Charlotte Mecklenburg Library where she oversees the learning & development of a diverse group of staff at twenty libraries. Lori’s passions are performance consulting, learning strategies, and e-learning. Lori is coauthor, with Paul Signorelli, of Workplace Learning and Leadership: A Handbook for Library and Nonprofit Trainers. Lori also blogs at LoriReed.com and can be reached at lori[at]lorireed.com.

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