Comments on: A Collaborative Learning Experiment: Top Ten Customer Service Skills for Library Staff http://alalearning.org/2009/12/14/a-collaborative-learning-experiment-top-ten-customer-service-skills-for-library-staff/ The Learning Round Table of the American Library Association Sat, 04 Sep 2010 01:27:24 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: Top 10 Customer Service Skills for Library Staff @ Library Sparks http://alalearning.org/2009/12/14/a-collaborative-learning-experiment-top-ten-customer-service-skills-for-library-staff/comment-page-1/#comment-1296 Top 10 Customer Service Skills for Library Staff @ Library Sparks Mon, 01 Mar 2010 23:04:20 +0000 http://alalearning.org/?p=845#comment-1296 [...] The Learning Round Table of the American Library Association offers their top ten customer service skills for library staff: [...] [...] The Learning Round Table of the American Library Association offers their top ten customer service skills for library staff: [...]

]]> By: Shelley http://alalearning.org/2009/12/14/a-collaborative-learning-experiment-top-ten-customer-service-skills-for-library-staff/comment-page-1/#comment-1071 Shelley Mon, 01 Feb 2010 03:02:23 +0000 http://alalearning.org/?p=845#comment-1071 Am I allowed to comment if I just took our college librarian (one of the most intelligent women I've ever known) to lunch? As the author of a website that is both literary and historical, I'm confused about whether librarians are interested in such non-book resources (?) and how they direct students and especially teachers to them. Am I allowed to comment if I just took our college librarian (one of the most intelligent women I’ve ever known) to lunch?

As the author of a website that is both literary and historical, I’m confused about whether librarians are interested in such non-book resources (?) and how they direct students and especially teachers to them.

]]> By: LibraryLand Headlines 24/1/2010 « Reading Power http://alalearning.org/2009/12/14/a-collaborative-learning-experiment-top-ten-customer-service-skills-for-library-staff/comment-page-1/#comment-1021 LibraryLand Headlines 24/1/2010 « Reading Power Sun, 24 Jan 2010 08:00:57 +0000 http://alalearning.org/?p=845#comment-1021 [...] a matter for yourself. 9. Library blogs of interest – Good post on Library customer service http://alalearning.org/2009/12/14/a-collaborative-learning-experiment-top-ten-customer-service-skill... Designing better libraries http://dbl.lishost.org/blog/ 10. Fighting for Attention: Engaging [...] [...] a matter for yourself. 9. Library blogs of interest – Good post on Library customer service http://alalearning.org/2009/12/14/a-collaborative-learning-experiment-top-ten-customer-service-skill... Designing better libraries http://dbl.lishost.org/blog/ 10. Fighting for Attention: Engaging [...]

]]> By: Lori Reed http://alalearning.org/2009/12/14/a-collaborative-learning-experiment-top-ten-customer-service-skills-for-library-staff/comment-page-1/#comment-785 Lori Reed Wed, 23 Dec 2009 23:17:15 +0000 http://alalearning.org/?p=845#comment-785 Marianne this is a great piece! Thank you for sharing with us. This is a great example of following up "training" with collaborative learning and helps to get us to the higher transfers of learning that we so desire. It's great that all of your staff are able to get together like this too! Marianne this is a great piece! Thank you for sharing with us. This is a great example of following up “training” with collaborative learning and helps to get us to the higher transfers of learning that we so desire. It’s great that all of your staff are able to get together like this too!

]]> By: Marianne Lenox http://alalearning.org/2009/12/14/a-collaborative-learning-experiment-top-ten-customer-service-skills-for-library-staff/comment-page-1/#comment-741 Marianne Lenox Fri, 18 Dec 2009 00:02:27 +0000 http://alalearning.org/?p=845#comment-741 You're right, it's not magic or groundbreaking. The initial points took me all of ten minutes to write. But we've got a great staff, the conversations around each point are what made them memorable. Thanks, Paul, for your kind words. You’re right, it’s not magic or groundbreaking. The initial points took me all of ten minutes to write. But we’ve got a great staff, the conversations around each point are what made them memorable. Thanks, Paul, for your kind words.

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